Representative

• Resolve client/debtor requests received via the company phone system (Jive)
• Transfer calls to the appropriate team for requests requiring additional assistance
• Respond to client requests for account updates or additional information
• Fulfill requests received via system using email processes and internal systems
• Review client accounts for potential incremental skip work and engage clients where applicable
• Answer client and debtor calls and provide accurate data entry and updates
• Research and review incoming requests for action needed by the operations team
• Support client requests through the assignment system, company system of record, and email process
• Provide initial review of new client-provided addresses to determine whether action is needed
• Communicate with clients clearly and precisely to fulfill requests
• Communicate results and areas of opportunity to leadership
• Provide daily, weekly, and monthly reporting to management

Client Team Representative

• Analyze updates by reviewing, researching, and verifying flood insurance updates, including payments on escrow flood loans
• Interpret, sort, and verify insurance data accuracy
• Make outbound calls and research insurance carrier websites to verify and update insurance coverage
• Enter, edit, or modify insurance information in AS400, LPS, Citrix, FiServ, MSP, and other client database systems
• Review and research insurance updates for FEMA and NFIP compliance, flood adequacy, timing notifications, private investors, and escrow payment disbursements
• Adjust flood insurance lines based on reports, documents, or AS400 history and update the FI system of record
• Resolve escrow disbursement discrepancies by researching loans and contacting insurance agencies or companies
• Examine and process flood exception reports and resolve out-of-sync conditions using internal and external systems
• Review private insurance flood policy jackets against regulatory guidelines
• Process client-specific reports and exceptions requiring manual flood coverage review using calculators, appraisals, and cost evaluations
• Save documents to loan files for audit purposes

Flood Reporting Representative

• Assist with recovery efforts on accounts 5 to 80 days delinquent
• Help customers with daily interest accrual, payment schedules, and due date change requests
• Use auto-dialing and manual calling strategies to connect with customers and arrange payment solutions
• Contact customers by phone to collect overdue payments and discuss payment arrangements
• Document customer interactions and account activities using collection software and systems
• Review delinquent accounts, determine collection strategies, identify at-risk accounts, and escalate complex cases or disputes
• Monitor payment trends and proactively engage customers experiencing financial difficulty
• Reduce delinquency while meeting collection targets and resolution rates
• Collaborate with legal, customer service, and other internal teams
• Comply with company guidelines, the FDCPA, and relevant regulations

Loan Servicing Representative

• Communicate with the assigned customer base as the single point of contact and build relationships
• Work with internal departments and analyst teams to balance capacity and freight
• Solicit additional freight opportunities to eliminate empty miles when necessary
• Research and remedy service issues daily
• Track and trace shipments and provide superior service with on-time performance of 95% or better
• Relay excess load availability to Brokerage and Rail divisions
• Review EDI data for accuracy before releasing verifications to customers
• Maintain close oversight of internal activities affecting service obligations
• Maintain key carrier performance indicators
• Navigate customer requests, including last-minute requests within supply chain delivery timelines
• Manage bookings and resolve delayed pickup/delivery and billing issues

CS Representative – in Training

• Manage inventory for assigned customers through the KeepStock program
• Provide outstanding customer service and support account growth
• Service multiple customer locations
• Receive and stock purchased products in designated customer locations
• Scan inventory to trigger orders as products are depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated routes using routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with customer-facility safety and inspection requirements
• Engage customers to create new orders and identify additional product needs
• Probe for customer needs during each site visit
• Work with sales partners to expand Grainger offerings and implement sales strategy
• Help customers understand Grainger's MRO solutions

On-Site Service Representative

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage the assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Create pre-call plans and conduct post-call evaluations
• Handle objections and gain calls to action to close sales calls
• Serve customer needs and build trusted relationships
• Develop and execute call plans to optimize customer coverage and sales opportunities
• Build understanding of customer needs, territory market landscape, competitors, market segments, accounts, disease, products, clinical information, and sales expertise
• Share market intelligence with field, brand, and sales management teams
• Differentiate AbbVie’s value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Work within AbbVie’s business code of conduct, policies, and applicable laws and regulations

Specialty Representative, Migraine

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage the assigned territory and targeted accounts
• Build customer relationships and solve customer needs to maximize short- and long-term sales
• Create pre-call plans and conduct post-call evaluations
• Handle objections and consistently secure calls to action during sales calls
• Develop and execute call plans optimizing customer coverage and frequency
• Build knowledge of customer needs, territory landscape, competitors, market segments, accounts, disease, products, clinical information, and sales practices
• Share market intelligence with field, brand, and sales teams
• Differentiate AbbVie’s value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Operate within AbbVie’s business code of conduct, policies, and applicable laws

• Execute brand strategy and tactics in the field
• Manage assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Create pre-call plans and conduct post-call evaluations
• Handle objections and secure calls to action during sales calls
• Serve customer needs and build trusted customer relationships
• Develop and execute call plans to optimize customer coverage, frequency, access, and sales opportunities
• Build knowledge of customer needs, territory market landscape, competitors, market segments, accounts, disease, products, clinical information, and sales practices
• Share market intelligence with field, brand, and sales-management teams
• Differentiate AbbVie’s value proposition with assigned health providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations
• Live within a reasonable distance from Denton, TX, as this is a field-based role

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Create pre-call plans and conduct post-call evaluations
• Handle objections and gain calls to action to close sales calls
• Develop and execute call plans to optimize customer coverage and sales opportunities
• Analyze customer needs, territory market landscape, competitors, market segments, accounts, disease, products, clinical information, and sales data
• Share market intelligence with field teams, brand teams, and sales managers
• Differentiate AbbVie’s value proposition with assigned healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations

• Greet, instruct, schedule, and register patients
• Check in patients and verify or update demographic and insurance information
• Assist patients with ambulatory difficulties
• Collect payments and enter charges into the computer system
• Answer, screen, and route telephone calls; take messages
• Maintain patient confidentiality
• Maintain neat and orderly work and reception areas
• Advise the Practice Manager of front-office problems and concerns
• Attend educational and staff meetings
• Determine and input daily balances of charges and receipts
• Serve as a liaison between patients and clinical support staff

Representative jobs in Texas

Client Team Representative

Flood Reporting Representative

Loan Servicing Representative

CS Representative – in Training

On-Site Service Representative

Specialty Representative, Migraine

Specialty Representative, Migraine

Specialty Representative, Migraine

Specialty Representative, Migraine

Patient Representative