Sales Operations Manager

• Develop and execute the Commercial Excellence roadmap aligned with the Metals growth strategy
• Partner with Commercial Leadership to improve sales effectiveness, customer engagement, and revenue growth
• Identify opportunities to improve commercial processes, eliminate inefficiencies, and standardize best practices across brands
• Lead commercial transformation initiatives involving customer acquisition, opportunity management, forecasting, and commercial performance
• Design and implement standardized sales management processes, including lead generation, qualification, opportunity management, account planning, territory planning, and sales forecasting
• Improve pipeline health, forecast accuracy, and sales discipline with sales leaders
• Develop dashboards, KPIs, and performance metrics for commercial performance visibility
• Own commercial CRM strategy, governance, and continuous improvement roadmap
• Serve as business owner for Salesforce and related commercial technologies
• Improve CRM adoption, data quality, reporting, and user effectiveness
• Partner with IT on enhancements, integrations, and commercial technology investments
• Develop reporting and analytics for data-driven commercial decisions
• Analyze sales funnel performance, conversion rates, forecasting accuracy, customer activity, and commercial productivity
• Provide actionable insights to improve revenue growth and customer retention
• Support strategic planning through market, customer, and performance analysis
• Lead implementation and sustainment of Commercial Excellence initiatives
• Drive adoption of new processes, tools, and behaviors with Sales Leadership
• Develop training, playbooks, and sales operating standards
• Influence leaders and teams through collaboration, coaching, and change management
• Partner with Sales, Marketing, Product Management, Customer Experience, Finance, IT, and Operations
• Support market expansion, customer segmentation, pricing initiatives, and commercial transformation projects
• Ensure commercial processes align with enterprise systems and business objectives

Senior Manager, Customer Excellence, Sales Enablement

• Own product positioning and the core messaging framework for Zenith
• Translate complex genomic science into clear value propositions for clinicians, genetic counselors, and health systems
• Lead development of sales and customer-facing assets, claims library, and MLR/compliance review workflow
• Maintain competitive intelligence on the rare disease genomics landscape
• Convert publications, real-world data, and utilization insights into messaging and field tools
• Own the product marketing workstream of the Zenith launch plan
• Design and run sales onboarding, training, and ongoing education
• Map and improve the customer journey from first call to routine ordering, including implementation, EMR integration, and utilization resources
• Serve as the primary day-to-day marketing partner to Sales leadership and run field feedback loops
• Partner with Market Access and Reimbursement on field-ready tools and messaging
• Define customer segments and account prioritization using clinical, claims, and market data
• Define KPIs tracking funnel health, ordering behavior, and adoption
• Represent the Rare Disease BU to Commercial Operations regarding CRM, reporting, forecasting, and ordering workflow
• Coordinate with clinical community marketing on KOLs, conferences, speaker programs, and integrated planning
• Collaborate across Sales, Medical Affairs, Product, Market Access, Commercial Operations, Regulatory, and Legal
• Manage assigned budgets and agency/vendor partners
• Build the business case and hire additional capacity as the business scales

Director, Rare Disease Product Marketing – Sales Enablement

• Execute top company business objectives and help define the sales strategy and planning roadmap
• Design quotas and incentives aligned with company goals and strategy
• Integrate new products into sales go-to-market strategy
• Build consensus among sales leadership
• Develop forecasts and compensation plans
• Drive plan implementation
• Ensure key metrics are communicated, tracked, and commissions calculated
• Serve as a strategic thought partner to Sales leadership
• Own cross-functional programs end-to-end across Sales, Product, Finance, Analytics, and Sales Operations
• Analyze large datasets to derive insights, identify trends, and recommend improvements to sales performance and efficiency
• Develop and implement sales performance optimization strategies, including incentive redesigns and pilot testing
• Develop and maintain sales forecasting models
• Track key performance metrics and prepare reports for executive leadership and Sales teams
• Provide executive-ready insights and strategic recommendations
• Plan headcount allocation, territory design, and organizational structure evolution
• Report to a Senior Manager, Sales Strategy and Planning
• Support the US and Canada Ads and Promos Post-Sales organization

Associate Manager, Sales Strategy – Planning

• Define and execute the multi-year CRM and sales enablement strategy and roadmap
• Serve as senior business owner for Salesforce capabilities supporting account management, opportunity management, pipeline visibility, customer engagement, and seller productivity
• Own the strategy and business roadmap for sales enablement platforms including Highspot
• Improve the seller experience by integrating tools, automating manual processes, improving usability, and reducing administrative burden
• Translate business problems into prioritized technology, process, data, and analytics requirements
• Drive adoption and change through communications, training, process alignment, leadership engagement, and measurement
• Lead CRM and sales enablement governance, including prioritization, demand management, release planning, data quality, standards, and investment decisions
• Partner with Analytics & AI teams to embed customer, pipeline, opportunity, and commercial insights into seller workflows
• Establish and monitor KPIs including seller productivity, CRM adoption, pipeline quality, opportunity conversion, content effectiveness, tool utilization, and commercial process cycle time
• Build relationships across Sales, Marketing, Offering Management, Pricing, IT, Digital, Analytics, and other stakeholders

Director – CRM and Sales Enablement

• Analyze and structure complex sales transactions according to company policies and customer needs
• Evaluate deal profitability, risk, and compliance
• Oversee other analysts and support training and process improvement within the deal desk
• Guide and support sales teams on deal structuring, pricing, and approvals
• Collaborate with sales, finance, legal, sales operations, and other departments
• Coordinate approvals and resolve cross-functional issues
• Streamline deal desk processes and workflows to improve efficiency and reduce sales cycle times
• Identify and implement deal-management best practices
• Analyze deal data and create reports on deal pipeline and performance
• Ensure deals comply with company policies, legal requirements, and revenue recognition standards
• Identify and mitigate potential deal risks
• Quickly identify root causes of issues involving processes, policies, systems, and data, and engage functional owners to resolve them
• Collect data to standardize deal formation
• Identify opportunities to automate deal-desk elements and improve operational execution

Lead Sales Operations Analyst

• Support all stages of the sales process in accordance with F5 policies
• Provide high-level support to internal sales teams and external partners
• Process orders and resolve issues
• Act as liaison among Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance, Accounting, and other internal teams
• Own and execute assigned projects or programs
• Communicate and provide education on current processes and best practices
• Answer pre- and post-sales questions from sales teams and external partners
• Research inquiries using various systems and tools
• Intake and coordinate high-priority customer requests
• Ensure Salesforce data integrity
• Identify process improvements supporting business operations
• Perform other related duties as assigned
• Uphold F5’s Business Code of Ethics and report policy violations

Sales Operations Specialist II

• Build understanding of the end-to-end sales process, including pipeline stages, lead qualification, team handoffs, and deal progression
• Shadow Sales team members and Business Analysts in working sessions, interviews, and requirements discussions
• Develop familiarity with company products, customers, and commercial priorities
• Assist in mapping sales workflows and drafting process maps, swimlane diagrams, and flowcharts
• Take structured notes in stakeholder meetings and prepare summaries, action items, and draft requirements
• Maintain business process documentation, requirements backlogs, and project artifacts
• Support drafting user stories and acceptance criteria
• Pull, organize, and summarize sales data in Excel
• Build reports, charts, and summaries on pipeline health, conversion, and process performance
• Identify CRM data inconsistencies and assist with cleanup and data quality efforts
• Support CRM enhancement projects by documenting requirements, tracking questions, and following up on decisions
• Participate in user acceptance testing by executing test scenarios, documenting results, logging defects, and tracking issues
• Prepare release notes, quick reference guides, and training documentation
• Assist with Sales user support questions and escalate issues as needed
• Communicate with Sales, IT, and leadership
• Provide status updates and raise questions or blockers
• Collaborate across teams and accept coaching and feedback

IT Business Systems Operations Analyst – Sales Pipeline, CRM

• Own systems, data workflows, and integrations enabling sales and customer success teams
• Design and deliver cross-platform solutions for lead routing, scheduling, sales engagement, customer onboarding, and sales-to-customer-success handoffs
• Translate business needs into technical requirements, acceptance criteria, and measurable outcomes
• Configure and optimize Salesforce, Gong including Engage and Forecast, and Chili Piper
• Partner with Product and Engineering on native capabilities, integrations, custom development, and engineering-supported solutions
• Develop AI-enabled tools and customer-workflow automations
• Connect systems through APIs and other integration patterns with testing, access controls, and human oversight
• Lead complex troubleshooting and escalated issue resolution across platforms, integrations, and data flows
• Identify root causes, validate fixes, and address recurring failures
• Lead or support user acceptance testing and technical release readiness
• Plan tests, coordinate super-users, manage defects, recommend launches, and validate post-launch performance
• Partner with Enablement and business leaders to support adoption
• Establish production ownership through documentation, monitoring, secure credential management, deployment and recovery practices, and knowledge transfer
• Manage priorities, dependencies, and delivery commitments across stakeholders
• Communicate progress and business implications, surface risks, and coordinate with partner teams

Senior Sales Systems Manager

• Design, propose, implement, and support copy/print/scan/fax and workflow solutions aligned with partner and customer requirements
• Diagnose and resolve complex hardware, software, network, and cloud-related issues
• Collaborate with FNAC Channel Sales, Technical Specialists, and third-party vendors to deliver best-practice solutions
• Conduct solution demonstrations, proof-of-concepts, and technical evaluations
• Provide technical product and solution training to partner sales teams and internal stakeholders
• Support special projects introducing new technologies and solutions to the U.S. market
• Develop and deliver sales enablement materials, including solution briefs, competitive battlecards, demo scripts, partner playbooks, and training modules
• Partner with Marketing on messaging, campaigns, and product positioning
• Support partner-facing events, roadshows, webinars, and joint sales calls
• Create and maintain solution-focused assets for partner onboarding and continuous education
• Identify market trends, customer pain points, and competitive threats to inform go-to-market strategy
• Provide feedback to Global Operations Marketing on U.S. market needs
• Maintain Salesforce reporting, including call reports, partner visits, events, business plans, training sessions, pipeline updates, and forecasting
• Build dashboards and insights for data-driven decisions
• Qualify, track, and advance partner opportunities through the sales cycle
• Analyze pipeline trends to identify growth opportunities, risks, and enablement gaps
• Support CRM best-practice adoption
• Conduct a minimum of three partner-facing meetings per day, including sales calls, training, marketing events, and solution troubleshooting
• Strengthen partner relationships through proactive communication, technical guidance, and joint business planning
• Manage vendor relationships and advise partners on technology selection
• Collaborate with FNAC teams to resolve complex process, software, hardware, and workflow issues
• Identify process improvements and implement new support processes for print-related solutions
• Stay current on industry trends, emerging technologies, and competitive offerings
• Contribute to Solutions Services team goals and cross-functional initiatives

Solutions & Sales Enablement Specialist

• Review new item records that need to be validated
• Populate necessary business unit and financial attributes in a timely manner
• Coordinate with the sales team to ensure proper classification of item attributes, including tax classification, practice area, and type
• Conduct quarterly reviews of internal item records and complete necessary revisions
• Provide guidance to internal teams on resolving item-related variances
• Review, process, and fulfill market development fund orders
• Review new invoices uploaded to vendor/distributor portals daily and create item fulfillments based on those invoices
• Assist Sales Operations Specialists with weekly backlog reviews
• Review and process drop ship orders through the ERP platform when backup coverage is needed
• Problem-solve discrepancies and recommend solutions
• Perform other duties as assigned

Sales Operations Manager jobs in United States