Supervisor

• Oversee daily operations of food and beverage outlets
• Ensure high levels of customer satisfaction and maintain quality service standards
• Support the Assistant Outlet Manager and/or Manager by supervising staff and managing inventory
• Ensure compliance with health and safety regulations
• Conduct inspection rounds for organization, cleanliness, maintenance, and supplies
• Monitor adherence to service standards, SOPs, uniform, and grooming standards
• Supervise guest service and respond to guests needing assistance
• Establish and monitor side work completion
• Maintain and secure the bank according to SOP
• Review and prepare shift communication sheets; check call-offs and floor-plan coverage
• Check restaurant cleanliness and setup
• Communicate with the restaurant manager regarding special events and house counts
• Assist with menu classes, taste panels, and month-end inventory counts
• Communicate with team members about service, scheduling, safety chats, MSDS, and bulletins
• Report unsafe working conditions
• Ensure proper handling of guest checks and cash transactions
• Intercede or fill in for team members as needed
• Promote teamwork and promptly report significant problems or unusual matters
• Execute emergency procedures and comply with safety regulations, hotel standards, policies, and rules
• Attend hotel meetings and training sessions
• Maintain equipment and work areas in excellent condition
• Remain current with hotel information and changes
• Comply with uniform and grooming standards
• Perform other duties as assigned

Food & Beverage Supervisor

• Manage a crew of warehouse personnel
• Manage customer relations
• Oversee all aspects of warehouse operations, including production, efficiencies, and employee development
• Fulfill the On-Site Manager role in the manager’s absence
• Communicate expectations and goals daily, weekly, and monthly to shift employees
• Promote a safe working environment and ensure safety standards are met
• Conduct safety and shift start-up meetings
• Complete daily production paperwork accurately
• Load and unload materials from trailers
• Move pallets or materials around the storage facility
• Stack pallets or materials correctly according to inventory control instructions
• Ensure loads are secure
• Perform daily equipment checks on industrial power equipment
• Examine products for conformance to quality standards
• Maintain a clean and safe working environment
• Assist with forklift driver duties and pallet/material movement as needed
• Track pallet and material movements in a timely and legible manner
• Perform other duties as assigned

Production Supervisor – Pallet Services

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics
• Ensure efficient daily operation of the store
• Ensure regulatory compliance with all state-specific regulations
• Assume key-holding supervisor duties related to opening and closing procedures
• Supervise staff and retail processes
• Maintain brand standards in visual merchandising
• Review, communicate, and ensure compliance with company SOPs
• Communicate SOP changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Shift Supervisor

• Assist the General Manager in maintaining 100% accuracy of the store’s inventory
• Oversee preparation and processing of product and patient transfers daily
• Make recommendations for product overages and shortages daily
• Maintain inventory in compliance with state regulations
• Assist in implementing company policies and operating procedures for inventory controls
• Analyze and resolve inventory issues
• Record inventory, ensuring compliance and accuracy in all phases of production
• Monitor warehouse transactions, including shipping, receiving, and transfers
• Perform cycle counts daily, weekly, or monthly as needed
• Conduct inventory audits with the General Manager as needed
• Follow written audit programs and perform physical inventory checks
• Log receipts and documentation to ensure accurate inventory accounts
• Assist in scheduling inventory and compliance personnel as required
• Perform system adjustments and participate in root-cause analysis
• Help determine, initiate, and execute corrective actions
• Collect, audit, and file required paperwork for state compliance
• Maintain strict confidentiality in compliance with regulatory and HIPAA guidelines
• Work flexible hours based on store needs, including evenings, weekends, and holidays

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Support achievement of key performance metrics and efficient daily store operations
• Open and close the store and perform basic supervision of staff and retail processes as a key-holding supervisor
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations and company SOPs
• Communicate SOP changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain confidentiality and compliance
• Perform other tasks assigned by management

• Assist the Culinary Management team with daily kitchen operations
• Ensure food quality, staff efficiency, and compliance with safety and sanitation standards
• Assist management with staffing, training, and scheduling
• Supervise kitchen activities to maintain high-quality food production and service delivery
• Maintain inventory levels by ordering products from the storeroom
• Ensure security, proper use, and control of operating supplies and equipment
• Follow the New Hire Training program in accordance with hotel policy
• Attend required hotel meetings and assist with departmental meetings
• Promote and apply teamwork skills
• Report concerns or significant matters promptly to management
• Maintain a polite, friendly, and helpful demeanor toward guests, management, and team members
• Execute emergency procedures in accordance with Loews Hotels standards
• Comply with safety regulations, procedures, hotel standards, policies, and rules
• Maintain cleanliness and excellent condition of equipment and work areas
• Perform other duties as assigned

Culinary Supervisor

• Develop and maintain a high standard of excellence within staff
• Assign duties to housekeeping personnel
• Prep rooms for housekeepers during busy/peak periods as needed
• Clean rooms using MasterCorp’s 7-step cleaning process during busy/peak periods as needed
• Assist in training existing staff and new recruits
• Report unit maintenance issues according to company procedure
• Examine carpets, drapes, and furniture for stains, damage, or wear and report as necessary
• Inspect and prepare clean units and report them as vacant and ready
• Inspect units and complete the required amount of report cards per week
• Replace kitchen inventory and supplies as needed
• Maintain clean and organized storage closets
• Report lost and found items to the Executive Housekeeper
• Ensure a safe working environment at each site and office
• Ensure housekeeping staff maintain urgency so units are turned on time
• Be prompt with all assignments and appointments
• Utilize supplies and equipment efficiently and effectively
• Perform inventory and linen supplies
• Assist in linen inventories as directed
• Manage time efficiency of direct reports
• Assist in solving guest complaints promptly
• Cultivate and develop strong, positive customer relations
• Assist resort guests and owners
• Maintain knowledge of the resort
• Perform other duties and tasks as assigned in conjunction with contracted client services

• Manage carrier placement specialist(s), supporting team development and goals
• Develop partnerships with Client Advisors and Account Management to determine marketing strategy and execute placement for new and existing accounts
• Maintain carrier relationships and cultivate new carrier relationships for the West Division
• Monitor carrier placement KPIs, track metrics, and provide regular reports to senior leadership
• Analyze submissions based on individual risk characteristics, exposure analysis, hazard recognition, and control
• Use underwriting guidelines to ensure compliance with authority levels and state regulations
• Handle confidential and non-routine information
• Review insurance policies and contracts and make recommendations for improvement
• Attend seminars, company meetings, carrier events, and educational activities as needed
• Work with market participants to keep the team informed about insurance company underwriting, sales alignment, products, and capabilities
• Handle new and renewal remarketing, including submissions, carrier negotiations, and working directly with insureds
• Prepare property and casualty insurance submissions for new business prospects and renewing accounts
• Promote technology adoption, process optimization, automation, and streamlining
• Ensure AURIS and EPIC are adopted and leveraged to maximize client retention, growth, and profitability

Commercial Lines Placement Supervisor – Small/Mid

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Support achievement of key performance metrics and efficient daily store operations
• Ensure regulatory compliance and exceptional customer experience
• Perform opening and closing procedures as a key-holding supervisor
• Supervise staff and retail processes
• Maintain brand standards in visual merchandising
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Coach, train, and develop the team on service standards, accountability, and objectives
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain confidentiality and compliance
• Perform other tasks assigned by management

• Assist the General Manager and Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics
• Ensure efficient daily operation of the store
• Open and close the store as a key-holding supervisor
• Supervise staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain confidentiality and compliance
• Perform other tasks assigned by management