System Administrator

• Resolve highly complex desktop- and server-level issues
• Identify and resolve chronic service desk issues through the problem management process
• Assist outsourced field personnel with PC, printer, and connectivity issues at client sites
• Monitor and troubleshoot PRTG alerts and disk failures
• Assist Project Management and Account Management teams in gathering audit information from Active Directory and Exchange
• Participate in the Saturday Tier 2 technician on-call rotation
• Manage phone calls and tickets, including dispatching and prioritization for desktop technicians
• Provide overflow support for emergency issues on Saturdays
• Be available for urgent escalated desktop issues
• Provide technical guidance to lower-tier desktop technicians
• Support Helion’s managed IT, cybersecurity, compliance, and technology enablement services for automotive and heavy truck dealerships

Systems Administrator

• Administer Windows Server environments across production, staging, and development, including patching, configuration, and lifecycle management
• Administer IIS and application server configurations, including app pools, site bindings, logging, and performance settings
• Support Kubernetes-hosted workloads, including pod-level troubleshooting, deployment support, and monitoring cluster health alongside the DevOps team
• Monitor system health, respond to alerts, and participate in the team on-call rotation
• Perform routine maintenance including backups, patch cycles, certificate renewals, storage management, and capacity checks
• Support Active Directory administration, including user and group management, GPO, and DNS
• Perform day-to-day Azure administration for the tc.net environment, including VM management, storage, monitoring, and access control
• Triage and resolve Azure alerts and incidents
• Maintain and improve Azure monitoring dashboards and alerting configurations
• Document Azure resources, runbooks, and operational procedures
• Participate in incident response, diagnosing and remediating systems-layer issues
• Follow and improve change management procedures, including pre-change testing and rollback planning
• Write and maintain runbooks and SOPs
• Contribute to post-incident reviews, identifying root causes and recommending preventive measures
• Serve as the infrastructure-side partner in the production release process
• Own environment readiness for production deployments, validating configurations, infrastructure health, and rollback paths
• Participate in release coordination, deployment timing, environment sequencing, and risk assessment
• Work with QA and engineering on environment design and scaling decisions
• Participate in deployment post-mortems and improve the release process
• Identify repetitive manual tasks and implement automation
• Support infrastructure-as-code efforts
• Collaborate with DevOps on modernization and containerization infrastructure changes

System Administrator II

• Serve as a key member, and sometimes the only member, of a Client's IT team
• Set technology direction and identify issues to resolve
• Provide hands-on expertise to align Client technology environments with business needs
• Bring in Seitel Systems Work Center resources to address broader scope and timelines
• Collaborate with and mentor teammates on emerging technologies and lessons learned
• Improve service delivery through right-to-left improvements
• Work with the Service Desk team providing Tier 1, Tier 2, and sometimes Tier 3 support
• Develop strong Client partnerships as the primary technical contact
• Build working relationships with the Work Center team and share or delegate responsibilities
• Progress through a career development plan by learning technologies, earning certifications, and expanding skills
• Occasionally travel around the Puget Sound to support Clients

Systems Administrator – Engineer

• Install, configure, operate, and maintain Epic Electronic Health Record Service, Client Application, and Web Application Servers
• Perform setup and configuration, proactive monitoring, and maintenance of assigned systems and application delivery technology
• Provide customer service to the end user community via telephone, electronic communications, or in person
• Assist in implementation, configuration, and deployment of server/system infrastructure
• Support physical and virtual environments across Microsoft and Linux platforms
• Assist in supporting VMware infrastructure, including ongoing administration of the enterprise environment
• Coordinate with departmental and organizational resources to install and maintain line of business applications for assigned systems

• Administer operating systems, servers, accounts, permissions, and supporting services
• Perform approved patching, configuration changes, backups, and recovery activities
• Monitor system health and troubleshoot incidents
• Coordinate service restoration
• Support military EHR environments and deployed IT infrastructure
• Maintain administration procedures, configuration records, and operational documentation
• Manage personnel deployments and navigate SPOT
• Coordinate host-nation theater clearance and DOCPER requirements across multiple OCONUS areas of responsibility
• Operate and sustain military electronic health record and supporting IT systems for the global MEDEX/MEDXS mission
• Maintain system availability, secure configurations, and dependable support in OCONUS environments

• Provide user support
• Troubleshoot difficult ServiceNow software problems, implement bug fixes, and perform root cause analysis
• Collaborate with project team members to design and deliver creative, scalable, and maintainable solutions
• Ensure ongoing operations function as expected
• Design and develop ServiceNow solutions, including applications, forms, workflows, policies, actions, access controls, interfaces, and other configurations
• Create and maintain API and data integration processes between ServiceNow and other systems
• Investigate application behavior
• Generate operational reports and KPI analysis
• Prepare client-facing and internal technology deliverables
• Maintain production system reliability using change management processes
• Monitor application health, usage, and compliance
• Assist with version upgrades and patch installation
• Support enterprise business solutions and custom ServiceNow application capabilities
• Enhance the ServiceNow platform, implement new products, and develop custom solutions as part of a cross-functional team
• Provide strategic and tactical support across multiple projects while adapting to changing priorities

ServiceNow System Administrator

• Manage and support daily Microsoft Windows system administration activities across DON AWS infrastructures
• Assess systems and applications according to DoD STIGs and SRGs
• Generate, analyze, and interpret ACAS scan results to identify vulnerabilities and support remediation
• Perform continuous monitoring of security and privacy controls under DoDI 8510.01 RMF to support system ATO sustainment
• Install, configure, and troubleshoot Microsoft Windows operating systems
• Install, configure, and troubleshoot IIS, Tomcat, and Apache web servers
• Assess and resolve network issues involving VLAN tagging, subnetting, routing, link aggregation, LACP, and virtual network technologies
• Maintain Active Directory and manage system and application user accounts
• Document and submit DNS server updates within Navy and DISA domains
• Diagnose and resolve connectivity, communication, and technical issues affecting portfolio systems and applications
• Analyze and resolve operating system, hardware, and application issues
• Perform system failure analysis and recovery while ensuring file system integrity
• Complete assigned service tickets
• Monitor database logs, errors, performance, disk space, and CPU utilization
• Support mission-critical Navy enterprise human resources systems across on-premise and AWS environments

Windows System Administrator – Active Secret Clearance

• Provide technical support and troubleshooting for Microsoft Outlook, Microsoft Teams, Exchange Online, Microsoft 365, and SharePoint environments
• Support user account administration, mailbox management, distribution groups, shared mailboxes, and Microsoft 365 permissions
• Assist with administration and support of hybrid Exchange environments and Microsoft 365 services
• Investigate and resolve email delivery, calendar, collaboration, and access-related issues
• Provide occasional support for enterprise collaboration tools including Smartsheet and Airtable
• Monitor, prioritize, and resolve support requests while maintaining accurate documentation within ticketing systems
• Assist with system upgrades, migrations, platform enhancements, and technology rollouts
• Support routine system maintenance, backup processes, and operational health checks
• Partner with other IT teams to identify root causes and implement long-term solutions
• Document procedures, troubleshooting steps, and support knowledge for internal users and IT staff
• Participate in an on-call rotation and occasional weekend maintenance activities, typically no more than two weekends per year

Associate Systems Administrator – O365, Exchange, SharePoint

• Work with systems supporting the design, provisioning, installation, and configuration of hardware and software under the Shift Supervisor
• Provide instruction and perform complex administration of applications, Microsoft technologies, and server, storage, and backup systems
• Troubleshoot and configure Windows Active Directory, Group Policy, Microsoft DNS and DHCP, enterprise patching, file services, and print services
• Document and track support activities in a ticket system, including time recording, issue identification, resolution steps, and follow-up communication
• Escalate issues to supervisors or appropriate technical teams and advise on next steps for break/fix tickets
• Install new and rebuild existing servers; configure hardware, peripherals, and services according to standards and project requirements
• Perform installations, integrations, configuration, upgrades, troubleshooting, and performance tuning of software technologies from multiple vendors
• Partner with the Shift Supervisor and business management to ensure operational success
• Troubleshoot and configure moderately complex to complex servers and applications across IaaS, PaaS, and SaaS compute
• Author, interpret, and maintain system documentation
• Lead and participate as a technical resource in root cause analysis, troubleshooting, and issue resolution
• Follow Knowledge Base processes and procedures for Quest and clients
• Follow security protocols, including user authentication, data encryption, access controls, and incident reporting
• Perform other duties as assigned

• Provide operational support for the FDA enterprise environment consisting of approximately 3,500 physical and virtual servers
• Support customer on-premise and cloud-based AWS and Azure datacenters
• Create images, provision servers, perform patching and reporting, and create and maintain documentation/SOPs
• Work directly with customers to integrate applications
• Script and automate tasks
• Perform high-level problem solving
• Troubleshoot a wide variety of issues within defined SLAs
• Participate in a 24/7 on-call schedule

System Administrator jobs in United States

Systems Administrator

System Administrator II

Systems Administrator – Engineer