Technical Account Manager

• Lead and manage Implementation Specialists and Senior Professional Services Consultants
• Recruit, coach, and retain team members
• Set goals, manage performance, and build a bench of future leaders
• Resolve technical blockers including integration failures and data sync errors
• Coach the team to troubleshoot independently
• Drive root-cause fixes with Support, Product, and R&D
• Own technical onboarding, integrations, data cleanup, and project management
• Forecast capacity against the sales pipeline and existing customer demand
• Build playbooks, processes, and AI-enabled automation to make delivery fast and accurate
• Own and report on operational metrics
• Partner with Sales on scoping and Customer Success on expansion
• Work with executive stakeholders at key customers
• Represent the customer perspective to Product and R&D
• Success measured through time to value, project CSAT, data accuracy, integration stability, escalation resolution speed, team utilization, engagement, and retention
• Report to the Senior Director of Customer Experience and partner with Sales, R&D, and CX

Explore Senior Manager – Technical Services at ChartHop. Review requirements and application details.

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