Technical Program Manager

• Own end to end delivery of technical programs, ensuring alignment with business goals, timelines, and measurable outcomes
• Drive cross functional collaboration between engineering, product, and analytics teams to accelerate delivery and remove execution blockers
• Lead program planning and execution, optimizing resource allocation, timelines, and delivery predictability at scale
• Influence technical and operational strategy by aligning stakeholders around priorities, risks, and dependencies
• Implement scalable program management frameworks that improve efficiency, transparency, and delivery velocity
• Analyze program performance using data driven insights to improve outcomes, reduce risk, and enhance execution quality
• Proactively identify risks and dependencies, driving mitigation strategies that protect delivery timelines and platform performance
• Communicate program status, impact, and outcomes to senior stakeholders with clarity and precision

Technical Software Program Manager

• Establish and run the engineering operating cadence, including monthly operating reviews, planning cycles, and cross-functional decision forums
• Maintain visibility into upcoming work and coordination needs
• Design and manage intake for engineering initiatives
• Ensure initiatives have clear goals, success metrics, responsible teams, and strategy alignment
• Close the loop on initiative outcomes
• Drive standardization and reduce duplication across engineering teams
• Define shared templates, standards, and operating norms
• Track cross-team commitments through completion
• Support incident management maturity, postmortem discipline, and follow-through on action items
• Steward engineering organization health and engagement through engagement and pulse surveys
• Drive feedback follow-up and support calibration and performance review operations
• Program-manage organizational changes and readiness for major shifts
• Ensure access, provisioning, and tooling prerequisites are addressed
• Run product feedback and AI tooling governance processes
• Route product feedback with evidence to appropriate stakeholders
• Help establish decision-making practices for autonomous AI actions against critical systems
• Own and evolve the changelog and results-tracking system, Product Readiness Framework, and design operating-model support
• Coordinate with engineering leadership, engineering managers, product, and design across time zones

• Own the execution portfolio for an emerging product line from discovery through general availability across engineering pods and cross-functional workstreams
• Partner with Engineering leaders, Tech Leads, and PMs to decompose ambiguous technical challenges into milestones, sequencing, and execution plans
• Design and run the operating model for a fast-moving zero-to-one program, including pod structure, DRI cadences, cross-functional lead syncs, readiness checklists, and leadership reviews
• Define general availability and launch readiness criteria with Product, Engineering, and GTM
• Drive trade-off decisions with named owners and decision dates
• Anticipate risks and dependencies, establish proactive risk management, and provide executives with data-driven program visibility
• Build repeatable systems, health metrics, and playbooks for taking new products to market
• Embed AI tooling and automation to scale visibility and reduce manual coordination
• Coach Engineering Managers, Product Managers, and peer Technical Program Managers on execution craft and ownership behaviors

• Support SaaS and platform-based engagements across tools such as Adobe Experience Cloud and Salesforce
• Serve as the connective tissue between client needs and technical delivery execution
• Support critical migration and development projects on active client engagements
• Lead project teams to meet client expectations while managing budget and timeline
• Work alongside engineering leads, business operations strategy, and client partners
• Align stakeholders on delivery approach
• Flag risks early and drive resolution on cross-team personnel and process issues
• Support discovery sessions with clients and internal stakeholders
• Define requirements and write assumptions to protect scope
• Translate needs into actionable scopes of work
• Develop statements of work that protect client outcomes and margin
• Own and manage product backlogs, including prioritization, refinement, and scope/timeline/budget trade-offs
• Report to a Senior Technical Program Manager and work with the Head of Product and Project Management Operations as part of the PPMO team

• Manage and lead strategic programs and initiatives within the cybersecurity software and services organization
• Plan, execute, and deliver complex programs aligned with business objectives, customer needs, and regulatory requirements
• Guide executive decision-making on product strategy, technology investments, and long-term roadmap planning
• Oversee multiple complex initiatives spanning business units
• Lead technical due diligence into system architecture, performance, and scalability
• Communicate trade-offs, investment rationales, and progress updates to C-suite and board-level stakeholders
• Develop best practices, frameworks, and coaching initiatives for program management
• Lead large-scale cybersecurity programs from initiation through completion
• Develop and maintain program roadmaps, timelines, and deliverables
• Coordinate across engineering, product management, marketing, legal, sales, and customer success teams
• Oversee program governance, risk management, and compliance with security standards and regulations
• Define and implement program execution, tracking, and reporting practices
• Serve as primary point of contact for program stakeholders
• Manage budgets, resource allocation, and vendor relationships
• Drive continuous improvement in program execution, team collaboration, and customer satisfaction
• Coordinate design, process, manufacturing, test, quality, and marketing activities through production and distribution
• Manage products from definition and planning through production, release, and end of life
• Coordinate supporting project teams and internal and external development partners
• Track progress and adjust schedules and resource allocation to meet product requirements
• Mentor direct and interdisciplinary team members

Senior Technical Program Manager

• Serve as the dedicated Subject Matter Expert for the Guesty Accounting Module
• Guide Enterprise and Strategic customers through complex accounting workflows, owner statements, and end-of-month financial processes
• Provide dedicated support during month-end closing cycles, including reconciliations, payouts, and statement generation
• Analyze enterprise accounting setups to drive product adoption, streamline financial workflows, and improve retention
• Partner with Customer Success Managers on strategic accounts to align technical and accounting excellence with client retention and account health goals
• Lead complex consultations to translate property management accounting requirements into optimized Guesty Accounting Module configurations
• Synthesize customer challenges, accounting feedback, and market requirements for Product and Engineering roadmap enhancements
• Act as the primary escalation point for complex accounting, ledger, and reconciliation discrepancies
• Lead internal enablement and training on feature releases, property management accounting best practices, and operational standards
• Analyze account cohorts and product needs using data
• Collaborate with cross-functional teams and advocate for enterprise financial requirements

Accounting Technical Program Manager

• Turn ambiguous ML, engineering, and product priorities into scoped, sequenced work engineers can execute against
• Write accurate specifications and scoping documents addressing tradeoffs such as training data quality, inference latency, retraining cadence, and infrastructure cost
• Run standups, sprint planning, and model review syncs
• Give executives a weekly update on shipped work, risks, and decisions needed
• Identify project drift early, including model underperformance, data quality issues, and deployment monitoring gaps
• Clarify problems, break initiatives into workstreams, identify dependencies, establish ownership, and keep decisions and risks visible
• Collaborate with Engineering, Product, Design, CX, Operations, Legal, and leadership

Technical Program Manager, Product Manager

• Manage project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives
• Collaborate with Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams
• Coordinate project intake, scheduling, prioritization, and delivery
• Manage project demand, resource forecasting, and capacity planning
• Coordinate Data Migration project go-live readiness and execution
• Monitor project portfolios and drive risk, issue, dependency mitigation, and escalation
• Maintain project requests, schedules, dashboards, operational metrics, templates, and documentation
• Lead post-project reviews, root cause analysis, and continuous improvement initiatives
• Implement AI-powered tools, AI agents, copilots, and intelligent automation solutions
• Ensure governance, security, compliance, data privacy, and responsible AI practices
• Report to the Sr Manager, Technical Services

Technical Program Manager – Technical Services

• Own the integration project plan for enterprise engagements, including milestone deliverables, dependencies, and implementation timeline
• Serve as the client's trusted point of contact throughout integrations, communicating proactively and surfacing risks early
• Understand client requirements deeply
• Track client-specific product feature requests from intake through resolution
• Establish RACI and roles/responsibilities for each engagement
• Manage structured communication across Engineering, Product, Integrations, and the client
• Proactively manage client expectations
• Ensure deliverables and artifacts are organized, current, and properly owned
• Build product fluency to act as a thought partner on feature requests
• Report on project health, deliverable slippage, root causes, dependency risk, and capacity planning across concurrent enterprise engagements

• Define the organization-wide strategy for managing cloud, vendor, and AI costs
• Continuously reassess what to optimize, the priorities, and the rationale based on the actual concentration of spending and risk
• Build the AI cost management framework
• Analyze cloud usage, vendor contracts, and AI spending to identify inefficiencies and reduce unnecessary costs
• Design or shape cost dashboards, automations, and monitoring systems
• Recommend specific technical optimizations and determine when an engineering partnership is required
• Oversee and, at times, execute multiple cost optimization initiatives
• Manage cost allocation, monitoring, and alerts, then present spending and savings reports to leadership
• Partner with FP&A to define and establish key cost metrics
• Manage cross-functional dependencies, risks, and change with SRE, Engineering, Data, FP&A, and Procurement teams
• Present senior leadership with insights into feasibility, timelines, risks, and cost trade-offs
• Balance centralized standards with business-unit autonomy
• Surface issues and advocate for change across products and teams
• Partner with Delivery Operations leadership on TPM career development, best practices, and the foundations of the TPM function
• Mentor other TPMs
• Contribute to optimizing cloud, vendor, and AI spending at Lightspeed, an all-in-one commerce platform for merchants

Technical Program Manager jobs in Canada

Technical Software Program Manager