Customer Success Manager jobs in Japan

Explore 11 matching jobs.

A2MAC1 - Decode the future

Senior Customer Success Manager – TSET

A2MAC1 - Decode the future

Posted: 10/22/2026
Assembly
TableCheck

Customer Success – Onboarding

TableCheck

Posted: 10/21/2026
TableCheck

Customer Success – Onboarding

TableCheck

Posted: 10/21/2026
Tenable

Customer Success Manager

Tenable

Posted: 10/15/2026
SFDC
Veeam Software

Customer Success Renewals Representative, Commercial

Veeam Software

Posted: 10/14/2026
goFLUENT

Customer Success Manager

goFLUENT

Posted: 10/12/2026
S&P Global

Customer Success Manager, Upstream

S&P Global

Posted: 9/29/2026
AWSAzureCloudTableau
A2MAC1 - Decode the future

Customer Success Manager

A2MAC1 - Decode the future

Posted: 9/22/2026
Optro

Customer Success Manager

Optro

Posted: 9/17/2026
Meltwater

Client Success Manager, Public Sector

Meltwater

Posted: 9/15/2026
Allianz

Working Student, Client Engagement

Allianz

Posted: 9/15/2026
Python
A2MAC1 - Decode the future

Senior Customer Success Manager – TSET

A2MAC1 - Decode the future
Posted 10/22/2026full-timeMinato-Ku • JapanSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in manufacturing technologies and SaaS solutions, with a strong focus on customer engagement, project management, and effective communication in both English and German. Capable of translating customer needs into tailored solutions while managing project execution and fostering collaboration across teams.

Highest-signal resume keywords
Manufacturing Technologies KnowledgeProject Management ExperienceSaaS Solutions ExpertiseCustomer-Facing Role ExperienceFluent in German and English

Tech Stack

Tools & technologies
Assembly

About the role

Key responsibilities & impact
  • Support the sales process with manufacturing and solution expertise
  • Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint assessment across manufacturing processes and use cases
  • Translate customer requirements into tailored solution concepts, including value propositions, scope definitions, and configuration/customization approaches
  • Deliver product demonstrations and presentations to technical and business stakeholders
  • Answer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows
  • Support RFP/RFQ processes and contribute to proposal creation
  • Capture customer and market feedback and collaborate with Product Management on gaps, opportunities, and improvements
  • Roll out B2B enterprise software solutions to automotive and manufacturing customers, primarily within German-speaking markets
  • Develop expert-level knowledge of Tset software, including features, functionalities, and user perspective
  • Identify customer business needs and use cases, and design and implement suitable solutions within Tset
  • Use software APIs for simple to intermediate configuration and customization tasks, such as data imports and report creation
  • Lead and facilitate customer workshops and discussions
  • Build and maintain customer relationships as the main point of contact for concerns, escalations, and ongoing communication
  • Collaborate with Customer Support and Product Management to track and resolve customer issues efficiently
  • Analyze customer feedback and usage data to identify improvement opportunities
  • Define project scope, objectives, timelines, and resource requirements
  • Develop and manage project schedules, own project execution, and control responsibilities
  • Collaborate with Sales, Product, Development, and Customer Success teams to ensure alignment and smooth project handovers
  • Ensure clear communication and coordination between internal teams and customers throughout project delivery and implementation

Requirements

What you’ll need
  • Knowledge of manufacturing and production technologies, such as machining, forming, casting, injection molding, or assembly
  • Technical background in mechanical engineering, manufacturing engineering, or comparable hands-on experience in manufacturing environments
  • Ideally, experience in SaaS, enterprise software, automotive or manufacturing industry, product costing, or product sustainability
  • Experience in project management and ideally in customer success, customer service, or customer-facing operations
  • Familiarity with project management and collaboration tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite, and MS Office
  • Confident handling of data and analytical tools, especially Excel; experience with costing tools is a plus
  • Hands-on mindset when working with and administering software products
  • Experience in customer-facing roles such as presales, consulting, application engineering, or process engineering with customer interaction is a plus
  • Excellent communication and comprehension skills in English, along with strong client communication skills in German
  • Ability to explain complex technical topics clearly and understand customer needs effectively
  • Strong analytical and structured problem-solving skills
  • Professional Japanese and English proficiency; alternatively, strong expertise in manufacturing and/or product costing is required
  • High level of ownership and ability to work independently
  • Strong attention to detail and proactive attitude in identifying and escalating critical issues
  • Analytical mindset with the ability to solve problems efficiently and effectively
  • Willingness to travel occasionally within APAC and internationally/intercontinentally, approximately 10 trips per year
  • Fluent in Japanese and English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Manufacturing EngineeringProduct CostingData AnalysisSoftware ConfigurationCosting ToolsTechnical PresentationSolution CustomizationProject Scope DefinitionCustomer Needs AnalysisAPIs Usage
Soft Skills
Strong Communication SkillsAnalytical Problem-SolvingAttention to DetailProactive AttitudeHigh Level of Ownership
Tools & Technologies
AsanaJiraConfluenceZendeskSlackG-SuiteMS OfficeExcelTset SoftwareCustomer Relationship Management
Industry Keywords
Automotive IndustryManufacturing IndustryB2B Software SolutionsCustomer SuccessPresales ConsultingProcess EngineeringSustainabilityHands-On ExperienceCustomer WorkshopsRFP/RFQ Processes