Claims Specialist

• Manage a large inventory of claims ranging from minor to moderate complexity
• Answer inbound calls, open claims, and acquire loss details from all involved parties
• Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy
• Explain policy, coverage, and appropriate course of action
• Arrange and pay repair, rental, towing, total losses, and negotiate storage
• Document claim files, send correspondence, and communicate with all parties involved
• Use a diary system to review and resolve claims within state compliance guidelines, policy provisions, and standard operating procedures
• Complete paid virtual training combining classroom and on-the-job training
• Work claims primarily aligned with the Pacific Time Zone

Senior Commercial Auto Claims Adjuster

Consultant

• Provide consultative travel planning and sales support for members, customers, executive management, board members, and internal partners through an inbound service environment
• Identify traveler needs and recommend and book domestic and international travel arrangements
• Promote membership and preferred vendor offerings
• Service and sell airline tickets, car rental, hotel and travel insurance
• Determine client needs through individual consultation and emphasize preferred vendors as appropriate
• Cross-sell membership to align with the ACG Connected Member Vision
• Complete travel arrangements and advise travelers/arrangers about cancellation/change penalties, schedules and fares
• Receive, investigate and resolve travel problems and issues
• Plan and book complex international and domestic itineraries, hotel, car and rail reservations
• Meet or exceed performance, production and quality standards
• Arrange travel itineraries for small groups
• Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
• Advise on destinations and transportation and accommodation requests
• Keep abreast of foreign-country developments that may affect travel arrangements or destination safety
• Review fare options, including Agentware, and provide enhancements such as hotels and cars

Leisure Air Desk Travel Consultant

Salesforce Developer

• Support the Salesforce environment, users, configuration, customization, and custom application implementation
• Create customer solutions leveraging the Salesforce platform
• Develop Salesforce capability and architecture roadmaps
• Develop a scalable enterprise view across all business lines within Salesforce
• Administer, develop, and support Salesforce applications, including configuration, data setup, and ongoing maintenance
• Serve as the key subject matter expert on complex or critical Salesforce business issues and processes
• Collaborate with project teams on application enhancements, system modeling, physical design, installation, and application tuning
• Develop functionality including custom objects, fields, formulas, processes, flows, page layouts, validation rules, assignment rules, and analytics
• Develop and debug custom code using APEX, Lightning Components, Visualforce, JavaScript, and related technologies
• Create and support Salesforce custom code bases and integrations
• Maintain and support environment migrations and code deployments across full SDLC processes

Senior Salesforce Developer

Software Engineer

• Serve as a team leader or technical contributor in planning, designing, developing, implementing, and supporting moderately complex processes, systems, networks, or components of larger systems
• Ensure timely, high-quality deliverables and support service level objectives
• Develop system specifications, prototypes, and documentation in accordance with IS standards
• Partner with Security to support audit controls and procedures protecting company resources
• Define functional requirements to meet business needs
• Work Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Travel occasionally for meetings, collaborative activities, or team-building activities if specified by leadership

SAP ABAP Applications Developer

Appraiser

• Inspect, evaluate, and determine repair or total-loss values for complex vehicle damage claims in the field
• Review assigned claims and contact insureds and other affected parties
• Set expectations for the claim process
• Initiate and maintain claim documentation in the claim handling system
• Complete complex coverage analysis and identify all applicable policyholder benefits
• Create additional sub-claims when needed
• Investigate claim facts to determine payment, limits, exclusions, and recovery potential
• Review damages and determine applicability of state law and other claim factors
• Evaluate financial loss values and approve appropriate payments
• Refer claims to Underwriting, Recovery Units, or the Claims Special Investigation Unit when necessary
• Document and code claim files and complete claim closure activities
• Negotiate with repair facilities, customers, and vendors
• Handle complex Auto Physical Damage claims, including total-loss settlements, vehicle inspections, and damage estimates
• Manage Direct Repair Shops for program compliance when assigned to the DRS Examiner role
• Determine damage cause, establish liability, and identify subrogation potential
• Monitor repairs and approve car rental expenses
• Oversee APD litigation cases, including attorney and budget management, mediation participation, and settlement-position decisions
• Assist the Claim Manager with file reviews and training
• Operate with minimal supervision and independent authority on technically challenging and high-severity claims
• Provide guidance on technical issues, policy interpretation, and claim-resolution strategies

Field Auto Appraiser

Claim Specialist

• Evaluate coverage, assess claim exposures, and make informed decisions for fair and timely resolutions
• Manage challenging and complex claims involving members, medical providers, attorneys, and internal partners
• Review assigned claims and initiate claim-handling activities
• Contact insureds and affected parties to gather information and set expectations
• Document claim activity and maintain accurate records in the claims management system
• Perform complex coverage analysis and identify applicable policyholder benefits
• Establish and manage sub-claims
• Investigate coverage applicability, claim validity, policy limits, exclusions, and recovery opportunities
• Analyze claim facts, damages, state laws, and other factors affecting claim decisions
• Evaluate loss values and authorize appropriate claim payments
• Negotiate settlements and claim resolutions
• Refer claims to Underwriting, Recovery Units, and the Claims Special Investigation Unit when necessary
• Complete claim documentation, coding, closure activities, and compliance processes
• Handle intermediate to complex Michigan Personal Injury Protection claims, including fractures, mild closed head injuries, surgical procedures, and attendant care claims
• Manage claims involving the Michigan Catastrophic Claims Association
• Handle attorney-represented claims and legal involvement throughout the claim process
• Investigate and manage losses extending beyond standard PIP scenarios
• Collaborate with insureds, physician offices, medical providers, and insurance carriers to obtain documentation and information
• Review medical and claim-related information to determine coverage and payments
• Maintain compliance with state regulations, company policies, and claim-handling standards

• Review assigned claims and contact insureds and other affected parties
• Set expectations for the remainder of the claim process and initiate documentation in the claim handling system
• Complete complex coverage analysis and identify all possible policyholder benefits
• Create additional sub-claims when needed
• Investigate claim facts to determine payment, applicable limits or exclusions, and recovery potential
• Review damages and determine applicability of state law and other claim factors
• Evaluate the financial value of losses
• Approve payments for appropriate parties
• Refer claims to Underwriting, Recovery Units, Claims Special Investigation Unit, or other company units when necessary
• Thoroughly document and code claim files and complete claim closure activities in the claims management system
• Negotiate claim settlements
• Handle Michigan PIP claims involving MCCA, quadriplegic injuries, traumatic brain injuries, amputations, and other catastrophic injuries
• Work with insureds, guardians, conservators, attorneys, treatment teams, and case managers to obtain necessary information and complete claim reviews
• Make appropriate claim determinations

Senior Claim Specialist

• Review assigned Michigan Personal Injury Protection (PIP) claims
• Contact insureds and other affected parties and set expectations for the claim process
• Initiate and maintain documentation in the claim handling system
• Complete complex coverage analysis and identify all applicable policyholder benefits
• Create additional sub-claims when needed
• Investigate claim facts to determine payment, applicable limits or exclusions, and recovery potential
• Review damages and determine applicability of state law and other claim-related factors
• Evaluate the financial value of losses
• Approve payments for appropriate parties
• Refer claims to Underwriting, Recovery Units, Claims Special Investigation Unit, or other company units when necessary
• Document and code claim files and complete closure and related activities in the claims management system
• Negotiate claim settlements
• Handle claims involving MCCA, quadriplegic injuries, traumatic brain injuries, amputations, and other catastrophic injuries
• Work with insureds, guardians, conservators, attorneys, treatment teams, and case managers to obtain information and complete claim reviews
• Make appropriate claim determinations
• Occasionally travel for meetings, collaborative activities, or team-building activities as specified by leadership

Senior Claim Specialist, Medical Management Unit

Instructor

• Deliver behind-the-wheel instruction to students of varying ages and experience levels following AAA’s curriculum and training standards
• Use driving school software to track and manage student progress
• Assess student performance and provide personalized guidance
• Stay current on safe and defensive driving practices
• Maintain all required state documentation
• Work 40 hours per week in 8-hour day and evening shifts based on student demand

Driving School Instructor

• Deliver behind-the-wheel instruction to students of varying ages and experience levels, following AAA’s curriculum and training standards
• Use driving school software to track and manage student progress
• Assess student performance and provide personalized guidance
• Stay current on safe and defensive driving practices
• Maintain all required state documentation
• Help create safer roads through positive, professional instruction

Driving School Instructor – Part-Time

Auto Damage Appraiser

• Support the Auto Physical Damage Operation by handling material damage claims for insurance policies written by the Interinsurance Exchange
• Conduct physical inspections and complete accurate, thorough vehicle repair estimates
• Determine accident-related damages and vehicle repairability
• Communicate with insureds, claimants, repair facilities, internal claims staff, and others about claim, repair, coverage, and policy processes
• Document estimated damage with photos and detailed descriptions in company claim systems
• Negotiate within settlement authority to resolve claims, including disputes regarding repair costs or coverage
• Coordinate with internal departments
• Respond quickly and effectively to customer needs, inquiries, and problems
• Assist with catastrophe duties as required
• Exercise discretion and independent judgment in analyzing and solving complex losses
• Determine policy obligations by assessing damage and comparing it with the facts of loss
• Independently resolve claim exposures within level of authority

Auto Physical Damage Appraiser – Field

Customer Support

• Take inbound phone calls for emergency roadside service
• Ensure members are in a safe location and determine their overall needs
• Assist members with flat tires, fuel deliveries, mechanical breakdowns, and tow requests
• Provide superior customer service during every member interaction
• Respond to a high volume of emergency road service requests in a call center environment
• Gather information and provide solutions to get members back on the road
• Review and analyze member accounts to identify products and services that benefit members
• Help members take full advantage of memberships, benefits, and available discounts
• Exceed performance metrics by following the detailed call intake process and efficiently handling calls
• Maintain accurate records and represent the Customer Care Department professionally
• Work full-time remotely, with temporary reporting to a designated ACG facility if connectivity or service-level issues occur and the employee lives within 50 miles of an office

Customer Service Representative – Emergency Roadside Service

• Review assigned claims
• Contact insureds and other affected parties
• Set expectations for the claim process and initiate documentation in the claim handling system
• Complete complex coverage analysis
• Identify all possible policyholder benefits
• Create additional sub-claims when needed
• Investigate claim facts to determine payment, applicable limits or exclusions, and recovery potential
• Review damages and determine applicability of state law and other claim factors
• Evaluate the financial value of losses
• Approve payments for appropriate parties
• Refer claims to Underwriting, Recovery Units, or the Claims Special Investigation Unit when necessary
• Document and code claim files and complete closure activities in the claims management system
• Negotiate claim settlements
• Handle Homeowner/CAT field claims valued over $100,000
• Investigate claims requiring in-depth coverage analysis
• Prepare damage estimates using claims software for field claims
• Review estimates for accuracy
• Monitor contractor repair status when needed
• Assist the Claim Manager with file reviews and training when needed
• Conduct on-site property inspections and assess damage
• Guide policyholders through the claims process
• Support catastrophe response efforts for large-scale weather events and natural disasters
• Travel within the assigned local market approximately 10% of the time, with no overnight travel and a company vehicle provided
• Work a hybrid field schedule Monday–Friday, 8:30 AM–5:30 PM EST

Property Field Claim Specialist

• Provide superior customer service during every member interaction
• Respond to a high volume of emergency road service requests in a call center environment
• Take inbound phone calls for emergency roadside service
• Ensure members are in a safe location while determining their overall needs
• Respond to member needs with empathy and understanding
• Gather information and provide solutions to get members back on the road
• Review and analyze member accounts to identify additional products and services that benefit members
• Help members take full advantage of memberships, benefits, and discounts
• Handle calls involving flat tires, fuel deliveries, mechanical breakdowns, and tow requests
• Follow the detailed call intake process and efficiently work through calls
• Meet or exceed performance metrics
• Maintain accurate records
• Represent the Customer Care Department professionally and positively

Bilingual Customer Service Representative – Emergency Roadside Service

Attorney

• Independently handle an inventory of litigated and non-litigated files
• Advise and mentor less senior attorneys
• Prepare discovery, legal pleadings, trial briefs, and related materials using independent analysis and judgment
• Coordinate closely with claims specialists
• Appear and advocate on behalf of CSAA IG and member insureds
• Conduct all phases of personal injury litigation, including jury trials, motions, and arbitration hearings
• Handle complex legal matters and projects, including matters not in litigation
• Identify issues with major implications, high liability exposure, special circumstances, or departures from guidelines
• Refer matters to higher-level staff for review and possible assignment of additional resources
• Collaborate with paralegals and support staff