Security Engineer

• Lead the Security Operations Center (SOC) and execute the organization’s security operations strategy and roadmap
• Direct cybersecurity incident response and breach investigations, including detection, containment, recovery, and reporting
• Oversee security monitoring, threat detection, threat intelligence, vulnerability management, and threat-hunting activities
• Lead the implementation and optimization of enterprise security technologies, including SIEM, EDR/XDR, IAM/PAM, IDS/IPS, cloud security, and vulnerability-management platforms
• Partner with Infrastructure, Cloud, Development, Legal, Procurement, and business teams to integrate security requirements into technology solutions and business processes
• Manage security vendors, technology partners, audits, and operational security services
• Develop and report cybersecurity metrics, KPIs, security trends, and program effectiveness to leadership
• Lead, mentor, and develop security professionals while providing technical guidance and escalation leadership for significant security incidents

Manager, Information Security

Risk

• Establish, manage, and continuously improve governance processes connecting business requests to defined logic, validated outputs, documented decisions, and traceable delivery outcomes
• Serve as the single point of entry (“front door”) for Enterprise Intelligence efforts
• Facilitate and manage governance forums and councils, including the Analytics Collaboration Team (ACT)
• Coordinate with Data/IT partners to clarify accountability boundaries across analytics products, KPI definitions, semantic logic, data pipelines, source stewardship, and platform operations
• Ensure processes support regulatory, audit, and internal control requirements through documented logic, approval history, version control, and traceable request fulfillment
• Direct, coach, and develop employees within the Enterprise Intelligence Operations & Governance function
• Create and maintain documentation standards, delivery requirements, and a supporting knowledge base
• Oversee request triage, prioritization, capacity planning, service tiers, service level expectations, and operational reporting
• Monitor and report on demand analytics, BI solution usage, adoption, effectiveness, cycle time, backlog health, and delivery performance
• Promote data stewardship and accountability across business functions
• Serve as liaison and trusted advisor between business stakeholders, Enterprise Intelligence, Data, IT, Finance, Operations, and Compliance
• Coordinate and maintain the KPI catalog, including metric definitions, calculation logic, and certified standards
• Ensure analytics-ready acceptance criteria are defined before work begins
• Drive standardization, automation, and efficiency across the analytics delivery lifecycle
• Foster collaboration, continuous improvement, and customer-focused service
• Perform other duties as required

Manager, Enterprise Intelligence Operations – Governance

Data Analyst

• Develop, analyze, interpret, and communicate relevant insights and trends to influence strategies that grow and retain ACA’s total membership base
• Present results and solutions to the senior leadership team
• Perform statistical analysis to identify variances, trends, and correlations in member demographics, purchasing behaviors, product utilization, membership penetration, and audience retention rates
• Develop target audience models for membership acquisition and salvage campaigns
• Assist in membership budget planning, forecasting, and reporting
• Prepare narrative reports, charts, and illustrations focused on membership metrics
• Analyze membership data daily, weekly, monthly, quarterly, and annually to identify new and renewal performance trends across sales channels
• Assess membership renewal trends and reevaluate renewal programs as needed
• Compile and analyze direct mail results, reporting findings and recommendations to senior leadership
• Study data from multiple sources to identify improvement areas and make recommendations for leadership decision-making
• Provide analytical support to marketing and other business areas for membership acquisition and retention campaigns
• Analyze data and processes for anomalies and quality issues; coordinate resolution with appropriate business areas
• Develop, schedule, and oversee delivery of recurring results and deliverables for executive leadership membership reports
• Create and maintain process documentation, policies, and procedures
• Protect and strengthen the AAA brand
• Perform other duties as assigned

Membership Data Analyst

Customer Support

• Deliver exceptional service in a fast-paced contact center
• Resolve complex inquiries and support policy updates
• Ensure compliance with company and PCI standards
• Retain members through effective problem-solving, professional communication, and accurate interaction documentation
• Identify opportunities to upsell and cross-sell insurance products
• Handle escalated contacts with courtesy and professionalism
• Collaborate with internal teams to provide a seamless customer experience
• Meet and exceed individual and team performance goals in a high-volume environment
• Complete 30 days of fully virtual Monday–Friday training
• Work a 40-hour, five-day schedule after training within assigned business hours and possible Saturday shifts

Insurance Customer Service Representative

Actuary

• Develop and provide training to Actuarial Analysts
• Manage Actuarial Consultants and/or Analysts
• Provide instructions and guidance on various projects
• Initiate analysis to address business issues
• Ensure schedules and deadlines are met for project completion
• Cultivate and maintain relationships with internal and external clients
• Lead monthly booking and quarterly reserve reviews
• Communicate reserve results and analysis to senior leaders
• Drive innovation and process improvement across the team
• Provide effective challenge to leadership
• Review Analysts' work and oversee successful project completion
• Manage team time and workload and recommend tradeoffs to leadership
• Discuss proactively with key business partners to achieve objectives with constrained human capital
• Perform human resources functions including recruiting, interviewing, performance appraisals, salary recommendations, promotions, terminations, disciplinary procedures, recognition, coaching, mentoring, and performance guidance
• Translate enterprise strategy and priorities for team members
• Support company culture through employee resource groups, mentoring, volunteering, and cross-functional projects

Senior Commercial Actuarial Reserving Manager

Corporate Travel Agent

• Fulfill domestic travel requests for airline, hotel, and car rentals
• Ensure the lowest cost for booked itineraries and maximum commission claimed
• Provide exceptional customer service by communicating travel-related information
• Utilize SABRE GDS to manage corporate travel bookings
• Promote fares, rates, and suppliers aligned with client travel program policies
• Maintain professional and courteous client relations through prompt telephone and email responses
• Stay informed of airline rules, regulations, and current affairs
• Achieve individual and contractual service-level goals related to telephone, quality, and productivity

Corporate Travel Sabre Agent – Afterhours

Representative

• Review assigned automobile liability and auto physical damage claims
• Contact insureds and other affected parties and set expectations for the claim process
• Initiate and maintain claim documentation in the claim handling system
• Complete complex coverage analysis and identify all applicable policyholder benefits
• Create additional sub-claims when needed
• Investigate claim facts to determine payment, applicable limits or exclusions, and recovery potential
• Review damages and determine the applicability of Michigan state law and other claim-related factors
• Evaluate the financial value of losses
• Approve payments for appropriate parties
• Refer claims to Underwriting, Recovery Units, or the Claims Special Investigation Unit when necessary
• Document and code claim files and complete closure activities in the claims management system
• Negotiate claim resolutions
• Settle moderately complex auto physical damage total losses
• Inspect vehicles and prepare damage estimates
• Manage Direct Repair Shops for program compliance when serving as a DRS Examiner
• Determine damage cause, establish liability, identify subrogation potential, monitor repairs, and approve car rental expenses
• Handle simple APD litigation cases
• Deliver fair, timely claim resolutions while complying with Michigan insurance laws, company guidelines, and regulatory requirements

Claim Representative II

Bodily Injury Adjuster

• Review assigned claims
• Contact insureds and other affected parties
• Set expectations for the remainder of the claim process
• Initiate documentation in the claim handling system
• Complete complex coverage analysis
• Identify all possible policyholder benefits
• Create additional sub-claims when needed
• Investigate claim facts to determine payment, applicable limits or exclusions, and recovery potential
• Review damages and determine applicability of state law and other claim-related factors
• Evaluate the financial value of losses
• Approve payments for appropriate parties
• Refer claims to Underwriting, Recovery Units, or Claims Special Investigation Unit when necessary
• Document and code claim files and complete claim closure activities in the claims management system
• Negotiate claim settlements
• Resolve complex bodily injury claims before litigation

Social Media Manager

• Define and evolve enterprise-wide social media strategy across all channels
• Establish channel objectives, growth strategies, audience engagement plans, and KPI frameworks
• Guide expansion into emerging platforms and align social initiatives with brand and integrated marketing priorities
• Develop executive-level reporting, insights, and performance narratives tied to enterprise business objectives
• Participate in after-hours social monitoring and escalation management when necessary
• Establish standards for planning, taxonomy, tagging, reporting, governance, and brand safety
• Translate social performance insights into business recommendations and optimization strategies
• Ensure compliance with enterprise social policies, moderation standards, and operational guidelines
• Partner with analytics and paid media teams on cross-channel measurement and performance optimization
• Lead AI-enabled content workflows, automation initiatives, and content supply chain optimization
• Oversee social listening platforms, dashboards, analytics, and reporting frameworks
• Partner on Salesforce Marketing Cloud integrations and lifecycle marketing alignment
• Ensure responsible and effective use of AI and automation across the social ecosystem
• Own enterprise influencer and creator strategy
• Lead the transition of influencer programs in-house
• Establish influencer governance, KPIs, agency standards, and performance evaluation processes
• Evaluate influencer, creator, and agency partner effectiveness
• Provide leadership, coaching, and strategic direction to professionals supporting social media strategy and execution
• Lead and influence cross-functional stakeholders across a highly matrixed organization
• Foster innovation, accountability, collaboration, and continuous improvement
• Provide links to social media accounts, campaigns, or content initiatives led, with portfolios and case studies encouraged

Senior Manager, Social Media

General

• Serve as a go-to resource for RealPage, HALO, and Grace Hill
• Provide training, troubleshooting, and user support
• Develop and deliver training materials, guides, curricula, and process documentation
• Assist with system updates, rollouts, improvements, implementations, and post-migration activities
• Support onsite teams with customer service
• Travel to assigned properties and attend trainings and meetings arranged through the corporate office
• Participate in regular in-person and/or Teams meetings
• Collaborate across departments to improve systems and processes
• Provide oversight, user support, training, and team development for property management software and systems
• Work closely with the Director of Systems & Team Development to execute deadlines, goals, and expectations
• Stay current on applicable federal, state, and local property management laws, including Fair Housing and Landlord Tenant Law
• Assist in identifying and executing strategic direction for the department
• Continue professional development related to training techniques and learning strategies
• Support and administer online learning paths within the Learning Management System
• Perform remote desk audits, site field reports, and file audits
• Manage and maintain property management software settings, user management, and document management
• Assist with software setup and implementation of new properties
• Respond to daily HALO support tickets and suggest future training topics based on ticket data
• Revise and manage company documents and forms
• Provide lease-up support and complete special projects
• Maintain up-to-date knowledge of property-specific compliance requirements
• Complete assigned reports and projects by required deadlines

Systems & Team Development Specialist – Affordable Housing

Insurance

• Solicit and sell Life and Health insurance and Annuity products primarily within an ACG branch location
• Develop leads and prospects through phone calls, mailings, referrals, networking, website inquiries, and seminars
• Prepare proposals and close sales of Life, Health, Annuity, Membership, and Financial Services products
• Achieve established sales goals
• Maintain thorough knowledge of product features, marketing techniques, and sales techniques
• Use sound sales practices when working with customers
• Respond to customer inquiries and problems
• Build sales opportunities through customer engagement and follow-up
• Complete applications and forms
• Follow internal processing procedures and company policies
• Prepare reports documenting prospecting and sales activities
• Maintain required production standards and persistency levels
• Collaborate with Branch colleagues to reach business goals
• Maximize leads, sales opportunities, and cross-sell opportunities
• Assist Underwriting and Brokerage Departments in satisfying requirements
• Work in a temperature-controlled office environment
• Attend community events with limited travel

Life Insurance Specialist

• Investigate and manage low-complexity salvage claims
• Identify recovery opportunities and ensure accurate claim resolution
• Review assigned claims and contact insureds and affected parties
• Set expectations and initiate documentation in the claim handling system
• Analyze policy coverage, provisions, benefits, exclusions, and applicability to reported losses
• Create sub-claims or refer complex claims to management or appropriate claim handlers
• Investigate claim facts and determine payment limits, exclusions, and recovery potential
• Review damages and apply state law and other claim-related factors
• Evaluate loss value and approve payments to appropriate parties
• Refer files to Underwriting, Recovery Units, or Claims Special Investigation Unit as needed
• Document and code claim files and complete claim closure activities
• Identify liable parties and determine insurance status
• Refer files to collection agencies and prepare proofs
• Answer inquiry calls, gather additional proofs, and complete investigations
• Obtain information from claim-related systems
• Work with collection vendors to approve requests to file suit
• Complete receipt and file closure processes, ensuring funds are returned and accounted for
• Reimburse deductibles and prepare mini tort proofs when applicable
• Perform simple recovery tasks involving auto collision, home, or PIP/medical-pay assignments
• Work remotely from a home office for day-to-day operations, with occasional travel for meetings, collaboration, or team-building activities

Salvage Claim Representative I

Manager

• Coordinate, direct, and oversee claims activities of a team or teams
• Provide leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and technical and customer service Best Practices
• Review claim files regularly for quality
• Track and monitor statistical measures and behavioral indicators to evaluate Claims Representatives' performance through file review, audits, reports, and complaints
• Coach and counsel employees on performance
• Resolve customer service issues through communication and interaction
• Monitor and evaluate customer concerns, issues, and satisfaction and anticipate customer needs
• Manage employee recruitment and development
• Identify and implement staff development and training needs to support succession planning
• Lead meetings with unit management to communicate goals and reinforce and monitor performance behaviors
• Maintain knowledge of current industry developments and best practices
• Participate in committees and projects supporting organizational goals and objectives

Claims Casualty Team Manager – Litigation

• Solicit and sell Life and Health insurance and Annuity products under minimal supervision, primarily within an ACG branch location
• Develop leads and prospects through phone calls, mailings, referrals, networking, website inquiries, and seminars
• Prepare proposals and close sales of Life, Health, Annuity, Membership, and Financial Services products
• Achieve established sales goals
• Maintain thorough knowledge of product features, marketing techniques, and sales techniques
• Use sound sales practices when working with customers
• Respond to customer inquiries and problems
• Build sales opportunities through customer engagement and follow-up
• Complete applications and forms
• Follow internal processing procedures to ensure transactions comply with company policies and practices
• Prepare reports documenting prospecting and sales activities
• Maintain specified production standards and persistency levels for required products
• Collaborate with Branch employees to reach business goals
• Maximize leads, sales opportunities, and cross-sell opportunities
• Assist Underwriting and Brokerage Departments in satisfying requirements
• Work in a temperature-controlled office environment
• Participate in limited travel for community events

Recruitment

• Partner with hiring managers to analyze and develop recruitment plans for current and anticipated vacancies.
• Develop strategies for filling posted positions, coordinate implementation, and facilitate recruiting meetings.
• Recommend and facilitate interview models.
• Develop competency-based behavioral interview questions.
• Coordinate job-specific assessment testing.
• Search for qualified candidates using computer databases, networking, internet recruiting sources, media, social media, and referrals.
• Research and recommend new sources for active and passive candidate recruiting.
• Review applications and prescreen candidates to evaluate work history, training, education, and job skills.
• Participate in interviews as needed.
• Ensure a positive candidate experience through clear communication, timely updates, and a smooth interview process.
• Extend employment offers, make salary recommendations, and conduct salary negotiations as needed.
• Meet KPIs by managing the recruiting process, maintaining candidate engagement, and advising stakeholders.
• Learn and understand the business of assigned clients.
• Participate in meetings with Business Lines.
• Assist with key talent acquisition projects by collaborating with teams, supporting project planning, and ensuring goals are reached.
• Perform other duties as assigned.

Manager, Information Security

Manager, Enterprise Intelligence Operations – Governance

Membership Data Analyst

Insurance Customer Service Representative

Senior Commercial Actuarial Reserving Manager

Corporate Travel Sabre Agent – Afterhours

Claim Representative II

Bodily Injury Adjuster

Senior Manager, Social Media

Systems & Team Development Specialist – Affordable Housing

Life Insurance Specialist

Salvage Claim Representative I

Claims Casualty Team Manager – Litigation

Life Insurance Specialist

Talent Acquisition Advisor