Call Center Representative

• Plan and book domestic and international vacations, including customized FIT itineraries
• Assist Members and non-Members through phone, email, and web chat
• Recommend destinations, travel products, and exclusive AAA benefits based on traveler needs
• Build and maintain long-term client relationships that generate repeat business
• Stay informed about travel promotions, destinations, and industry trends
• Process travel reservations in compliance with ARC regulations and AAA policies
• Identify opportunities to upsell and cross-sell travel products
• Meet established sales and performance goals while delivering exceptional customer service
• Resolve travel-related issues and assist with itinerary changes
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed

Travel Agent, Travel Contact Center

Backend Engineer

• Design and develop enterprise applications using Java and Angular
• Develop new features and enhancements using object-oriented programming, design concepts, and Agile (Scrum) methodologies
• Translate business requirements into well-architected technical solutions with stakeholders, product owners, management, and subject matter experts
• Participate in application development, testing, rollout, and support lifecycles
• Measure, analyze, and optimize custom applications for performance and throughput
• Ensure quality through unit and regression testing, Continuous Integration, Continuous Delivery, and code reviews
• Use Agile project management tools such as Jira
• Coordinate with multiple Agile/Scrum teams to achieve on-time deliveries
• Communicate designs and plans to business partners verbally and in writing
• Learn new technologies and applications to support the full suite of systems

Java Engineer

Manager

• Manage four to ten Claims Teams or specialized functions within the Claims business unit
• Manage loss and expense performance, employee development and succession planning, training, staffing, performance measurements and continuous improvement
• Facilitate unit-level strategies supporting claims initiatives
• Ensure compliance with regulatory and statutory requirements and company technical and customer service best practices
• Review claim files for quality and monitor audits, performance reports and customer survey data
• Ensure corrective actions are taken to address deficiencies
• Recruit, develop, coach and counsel employees
• Support professional growth, delegate authority and expand staff responsibilities
• Communicate corporate, unit and team goals with direct reports
• Monitor and reinforce technical and customer service performance expectations
• Ensure effective communication with internal and external customers
• Prepare reports and statistical data regarding performance, cost, staffing and resource allocation
• Attend intra- and inter-department meetings
• Participate in committees and projects designed to enhance organizational goals and objectives

Claims Unit Manager – Property

Software Engineer

• Maintain, upgrade, and support the organization’s insurance business
• Make system updates to the Mainframe Insurance application
• Assist with converting the Insurance business from the Mainframe platform to the Guidewire P&C Insurance application
• Refine system change requirements
• Attend design sessions
• Present ideas to groups with diverse roles and skill levels
• Exchange ideas with team members
• Provide application production environment support on a rotational daytime and nighttime schedule
• Participate in daily standup meetings
• Complete projects or stories during sprints
• Meet frequent deployment deadlines

Mainframe/Cobol Developer

Events

• Coordinate overall planning and project execution for assigned events, including timelines, budgets, planning documents, stakeholder updates, event flow, agenda development and onsite execution
• Support training and education-focused event programs, including room setups, schedules, materials, event platforms and onsite needs
• Coordinate venue sourcing, hotel room blocks, meeting space, food and beverage, audiovisual, signage, décor, transportation, staffing and event materials
• Manage partner and sponsor logistics, including registration, booth needs, brand assets, presentation timing, meal sponsorships and onsite expectations
• Support attendee registration, communications, rooming lists, dietary needs, travel details, name badges, event app content and participant-facing materials
• Maintain project plans, production schedules, contact lists, vendor records and budget tracking
• Coordinate with Sales, Marketing, Training, Product and leadership teams
• Travel for site inspections, pre-event planning, onsite setup, event management and post-event wrap-up as needed
• Anticipate needs, identify risks, solve issues and ensure events reflect A|T Collective brand quality and professionalism
• Exercise independent judgment on event budgets, vendor and venue selection, contract terms and onsite decisions with limited day-to-day supervision

Event Planner – Strategic Events

Claim Specialist

• Review assigned claims
• Contact insureds and other affected parties
• Set expectations for the remainder of the claim process
• Initiate documentation in the claim handling system
• Complete complex coverage analysis
• Identify all possible policyholder benefits
• Create additional sub-claims when needed
• Investigate claim facts to determine payment, applicable limits or exclusions, and recovery potential
• Review damages and determine the applicability of state law and other claim factors
• Evaluate the financial value of losses
• Approve payments for appropriate parties
• Refer claims to Underwriting, Recovery Units, or the Claims Special Investigation Unit when necessary
• Document and code claim files and complete claim closure activities in the claims management system
• Negotiate claim settlements

Casualty Claim Specialist

Insurance

• Serve as a business consultant and partner to Entrepreneurial Agents by providing tactical and strategic support
• Become a subject matter expert on the Connected Member Vision, products and sales
• Assist agents with agency business goals and implementation
• Drive agency success, retention, productivity and growth
• Support profitable new business acquisition, sales growth, retention, compliance and reporting
• Build relationships with agents and internal and external business partners
• Source, refer and interview local Entrepreneurial Agent candidates
• Liaise with centralized training and field support teams on administrative and training activities
• Support installation and onboarding when opening new agencies
• Assist new agencies with post-launch business development
• Coordinate initial training and provide additional training or coaching as needed
• Ensure agents understand sales systems, product offerings, marketing procedures and back-office processes
• Evaluate training effectiveness and participate in training assessment and information development/distribution
• Communicate sales incentive programs, compensation outcomes and contractual bonus opportunities
• Monitor agency activities and prepare data summary reports
• Conduct site visits, cash-flow analyses and needs assessments/diagnostics
• Research and analyze sales markets
• Create cultivation plans and recommend strategic/tactical solutions with agents
• Audit agent activity for compliance with corporate policies, practices and state regulations
• Advise leadership on agent progress and report non-compliant activity
• Recommend or activate probationary processes or termination recommendations when necessary
• Complete accurate written call notes
• Support product and membership promotional campaigns
• Initiate, develop, execute and monitor projects
• Provide management updates
• Collaborate with peers to ensure consistent, efficient processes across the corporate footprint
• Travel by automobile up to 70% of work time

Insurance Agent Development Specialist

Customer Support

• Support members with insurance policies, payments, renewals, and product inquiries
• Explain insurance product features and ACG service advantages
• Support sales processing and resolve member/customer complaints with management support as needed
• Participate in team service efforts and deliver consistent customer-focused support
• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications
• Respond to insurance availability, eligibility, and coverage questions
• Prepare proposals and rate quotations
• Update electronic member information and maintain filing systems
• Provide general agency support
• Provide insurance product quotes and apply underwriting rules and eligible discounts
• Complete sales and identify cross-sell opportunities
• Promote insurance, membership, financial products, credit cards, Travel, and Life referrals
• Refer customers to agents when appropriate
• Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments
• Conduct retention calls and contact members regarding delinquent memberships, late premiums, reinstatements, and cancellations
• Support outbound promotional and retention calling
• Assist with office events that generate insurance revenue and support local community activities
• Maintain accurate records and workstations
• Complete training related to Auto Club Group products and services

P&C Licensed Customer Service Representative

Human Resources

• Manage and investigate high-profile and complex employee relations cases
• Develop and implement advanced employee relations strategies and processes
• Serve as investigator, team lead/mentor, and project lead for major ER processes
• Conduct interviews with accused individuals, witnesses, and reporting persons
• Synthesize investigative findings into detailed reports and data-driven recommendations
• Maintain confidential investigation records and data integrity in the case management system
• Ensure investigative processes comply with employment laws and company policies
• Advise HR leadership, legal counsel, and management on complex employee relations issues
• Design and implement training on investigative techniques, legal compliance, and conflict resolution
• Analyze employee relations trends and recommend strategic interventions
• Mentor junior team members
• Confer with the Office of the General Counsel regarding Civil Rights complaints and EEOC charges
• Serve as a subject matter expert in judicial proceedings when called upon
• Review complex disciplinary actions for policy compliance and risk mitigation
• Lead and support Reduction in Force and Job Reassignment processes

Lead Employee Relations Partner

Claims Specialist

• Handle routine non-complex to moderately complex non-injury Commercial and Specialty claims
• Open, investigate, evaluate, negotiate, and settle auto claims
• Adjust higher-complexity liability, property damage, and total loss claims at a proficient level
• Verify coverage on policies with standard commercial symbols and/or specialty exposures
• Service physical damage exposures in collaboration with casualty adjusters
• Contact insureds, claimants, and other involved parties to confirm loss details and coverage
• Explain claims processes, next steps, outcomes, benefits, coverages, and liability decisions
• Investigate coverage and liability and maintain an inventory of pending claims
• Negotiate damage estimates and supplements; validate reparability and monitor repairs
• Arrange towing, storage, and rental vehicles
• Address subrogation and total loss responsibilities
• Ensure insurance program and Claim Service Level agreements are followed
• Maintain required documentation and correspondence for state regulations and policy provisions
• Support other claims areas as needed
• Participate in employee resource groups, volunteering, onboarding, relationship-building, and team success
• Attend divisional/team meetings and other in-person meetings as needed
• Work any shift seven days a week between 7:00 AM and 7:00 PM Pacific Time, subject to business needs
• Complete virtual, on-camera paid training beginning November 30, 2026, Monday-Friday, 8:00 AM-5:00 PM Pacific Time

Commercial Auto Claims Adjuster

Claims Adjuster

• Own 1st-party property losses without limit and exercise settlement authority up to $250,000 in structural damage
• Evaluate personal property losses associated with dwelling losses
• Handle claims up to policy limits for all 1st-party coverages, including desk claims as needed
• Direct loss investigations and collaborate with SIU, Subrogation, Bureau Litigation and Claims Coverage Question Unit representatives
• Provide recommendations to management on complex losses
• Work with insureds, contractors, public adjusters and attorneys to resolve highly complex claims
• Develop structural repair bids using Xactimate
• Handle claims across multiple states and understand applicable laws and regulations
• Assess building damage, determine repair scope and write estimates to rebuild homes
• Negotiate repair costs with insureds, contractors, engineers and public adjusters
• Consult outside legal counsel on complex coverage issues
• Respond to catastrophe situations outside the normal work area as required
• Travel as needed for divisional/team meetings and other in-person meetings
• Support company culture through employee resource groups, mentoring, volunteering and cross-functional projects
• Fulfill business needs, including investing extra time and helping other teams

Senior Large Loss Adjuster, Homeowner Claims

Sales

• Source, develop leads, prospect and continually network
• Meet and exceed monthly goals through a competitive sales drive
• Communicate effectively in written and verbal formats
• Provide excellent customer service and maintain retention
• Build a profitable business through self-motivation and commitment
• Complete the training program and pursue commissioned opportunities by exceeding sales goals

Sales Agent

• Source, develop leads, prospect and continually network
• Meet and exceed monthly sales goals
• Communicate effectively in written and verbal formats
• Provide excellent customer service and maintain retention
• Build a profitable business
• Complete the training program

• Source and develop leads, prospect, and continually network
• Meet and exceed monthly sales goals
• Provide effective written and verbal communication
• Provide excellent customer service and maintain retention
• Build a profitable business
• Complete the training program

Associate

• Retain current Members who have expressed a desire to cancel their membership
• Discuss the full array of AAA membership benefits and help Members identify benefits matching their needs
• Communicate the value of membership and the AAA brand
• Counsel Members regarding membership benefits and services, including Financial Services, Roadside Assistance, Travel Services, Insurance, and other Member services
• Work in a high-volume, multi-channel Contact Center environment
• Meet or exceed established production goals
• Accurately gather, document, and respond to Members’ needs
• Match Member needs to appropriate AAA products and services
• Deliver extraordinary customer service to support Member satisfaction and membership renewals
• Cross-sell or upsell additional membership products when appropriate
• Contact Members by phone or email after non-renewal to attempt membership renewal
• Collaborate with others to achieve results and share ideas and knowledge
• Complete ongoing training courses and maintain knowledge of AAA products and Member benefits
• Stay current on competitive offerings
• Handle complex calls by defusing frustrated or upset callers and tailoring benefit discussions
• Perform other duties as assigned

Travel Agent, Travel Contact Center

Java Engineer

Claims Unit Manager – Property

Mainframe/Cobol Developer

Event Planner – Strategic Events

Casualty Claim Specialist

Insurance Agent Development Specialist

P&C Licensed Customer Service Representative

Lead Employee Relations Partner

Commercial Auto Claims Adjuster

Senior Large Loss Adjuster, Homeowner Claims

Sales Agent

Sales Agent

Sales Agent

Membership Retention Associate