Customer Support Agent
Acorn Stairlifts, Inc.
Posted: 10/20/2026
Customer Support Specialist
Centric Software
Posted: 10/20/2026CloudSQL
Customer Experience, Customer Success Specialist
Cisco
Posted: 10/20/2026
Customer Experience Lead
Plenful
Posted: 10/20/2026
Data Acquisition Support Specialist
Acxiom
Posted: 10/20/2026Cloud
Customer Support
VSP Vision Care
Posted: 10/20/2026
Senior Representative, Customer Service Operations
Cardinal Health
Posted: 10/20/2026
Customer Support Specialist
Oneleet
Posted: 10/20/2026
Customer Support Specialist
House Rx
Posted: 10/20/2026
Sales Customer Service Representative
Teleperformance
Posted: 10/20/2026Retention Customer Service Specialist
Teleperformance
Posted: 10/20/2026
Employee Assistance Program Customer Support Associate
CVS Health
Posted: 10/20/2026
Customer Service Representative
Great American Insurance Group
Posted: 10/20/2026Swift
Customer Care Coordinator II
American Red Cross
Posted: 10/20/2026
Customer Service Representative
The Cigna Group
Posted: 10/20/2026
Customer Service Representative
Labcorp
Posted: 10/20/2026SFDC
Customer Service Representative – Annual Report Services
Wolters Kluwer
Posted: 10/20/2026
Senior End User Support Specialist
CBH
Posted: 10/20/2026ITSM
End User Support Specialist
CBH
Posted: 10/20/2026ITSM
Medical Billing Customer Service Representative
Five Star Solutions
Posted: 10/20/2026Medical Billing Customer Service Representative
Five Star Solutions
Posted: 10/20/2026Customer Support Agent
Acorn Stairlifts, Inc.Posted 10/20/2026full-timeOrlando • Florida • United StatesJuniorMid-Level💰 $0 - $18 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on resolving technical and administrative concerns while maintaining a positive and professional attitude. Proficient in using client database systems and Microsoft Windows to document interactions and support service operations.
Highest-signal resume keywords
Customer Service SkillsTechnical AssistanceDatabase ManagementVerbal CommunicationTroubleshooting
About the role
Key responsibilities & impact- Serve as the primary point of contact for customers and dealers, resolving installation, service, technical, and administrative concerns
- Provide technical assistance and escalate advanced requests or complaints as needed
- Complete incident reports
- Respond to voicemail and Tech Support Team email requests
- Identify and escalate recurring service issues or product breakdowns
- Contact assigned customers 24 hours before service appointments
- Coordinate and cluster annual inspections
- Help ensure each field team member has a minimum of three jobs per day
- Assist with parts orders and service-call scheduling
- Document customer contacts and outcomes in the client database
- Determine warranty coverage
- Support field collections or provide accurate invoicing information to Finance
- Process RMAs
- Follow health, safety, and security procedures
- Report potentially unsafe conditions
- Use equipment and materials properly
- Perform other related duties as needed to support the ongoing needs of the organization
Requirements
What you’ll need- Basic working knowledge of Microsoft Windows
- Proficient typing skills
- Ability to learn and use client database systems
- Strong reading comprehension
- Clear speaking voice
- Excellent verbal and written communication skills
- Customer-centric mindset
- Ability to listen actively, handle challenging conversations, and overcome objections professionally
- Product knowledge
- Methodical approach to troubleshooting
- Professional telephone etiquette
- Ability to maintain a positive, empathetic, and professional attitude with customers
- Associate degree or equivalent from a two-year college or technical school, or two to four years of related experience and/or training
- Equivalent combination of education and experience will be considered
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft WindowsTyping SkillsClient Database SystemsIncident ReportingService SchedulingWarranty Coverage DeterminationRMA Processing
Soft Skills
Active ListeningProfessional Telephone EtiquetteEmpathyConflict ResolutionClear Communication
Certifications & Qualifications
Associate Degree
Industry Keywords
Customer-Centric MindsetHealth and Safety ProceduresTechnical SupportService AppointmentsField Collections