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American Red CrossCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while managing operational support and administrative duties. Proficient in database maintenance and advanced computer applications, ensuring effective communication and coordination with internal and external stakeholders.
Highest-signal resume keywords
Customer Service ExperienceAdvanced Computer ProficiencyDatabase ApplicationsCRM ExperienceAppointment Scheduling
About the role
Key responsibilities & impact- Support BioMed customers through database maintenance, direct mail, email, Facebook, health history support, data entry, mobile app support, phone calls, appointment scheduling, tele-recruitment, text, and web support
- Perform operational support and administrative duties using one or more systems with little supervision
- Maintain confidentiality and exercise independent discretion and judgment
- Prepare reports as requested
- Generate lists, schedule appointments, request donor cards, and perform other customer-support activities
- Coordinate work with internal and external audiences, including vendors, and identify escalation paths
- Receive nationwide customer communications and resolve issues directly or through internal escalation
- Develop, coordinate, and execute responses to customer requests, including direct contact with donors or sponsors
- Provide excellent customer service to donors, sponsors, and internal team members
- Maintain daily and weekly productivity, attendance, quality assurance, monthly reviews, and a professional work environment
Requirements
What you’ll need- High school diploma or equivalent required
- Associate’s or Bachelor’s degree preferred
- Minimum one year of related customer service work experience
- Advanced computer proficiency, including word processing, Excel spreadsheets, database applications, website/internet tools, and Microsoft Office applications
- CRM experience in marketing organizations preferred
- Ability to work 11:45 a.m.–8:15 p.m. Central Standard Time, Sunday–Thursday or Tuesday–Saturday
- Ability to work training hours of 9:00 a.m.–5:30 p.m. Central Standard Time, Monday–Friday, for approximately three months
- Must attend all necessary training
- Ability to work remotely anywhere in the USA
Benefits
Comp & perks- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on type of job and tenure
- 11 paid holidays: six core holidays and five floating holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Short- and Long-Term Disability and Insurance
- Service Awards and recognition
- Mentors who empower professional growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database MaintenanceData EntryWord ProcessingExcel SpreadsheetsWebsite/Internet ToolsMicrosoft Office ApplicationsTele-RecruitmentReport PreparationCustomer Support ActivitiesQuality Assurance
Soft Skills
Excellent CommunicationIndependent DiscretionJudgmentCoordinationProblem Solving
Industry Keywords
BioMedCustomer CommunicationsDonor SupportOperational SupportAdministrative Duties