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Centric SoftwarePosted 10/20/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within SaaS environments, utilizing strong SQL skills and technical aptitude to troubleshoot and resolve issues efficiently. Excels in communication and collaboration, ensuring customer satisfaction through effective guidance and documentation.
Highest-signal resume keywords
Customer Support ExperienceSQL SkillsZendesk FamiliarityExcellent Communication SkillsProblem-Solving Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Respond to customer enquiries by email, chat and phone
- Provide accurate, step-by-step customer guidance
- Troubleshoot software issues and escalate complex cases to Professional Services, Customer Success, Product Support or DevOps
- Monitor escalated tickets and follow up to ensure timely resolution
- Educate customers on product features, workflows and best practices
- Maintain the internal knowledge base and external help centre documentation
- Share customer feedback and recurring issues with Product and Customer Success teams
- Meet or exceed support performance measures, including ticket volumes, first response time, resolution time and customer satisfaction scores
Requirements
What you’ll need- 3-5+ years of experience in customer support, service desk or help desk work, preferably in SaaS or technology
- A degree in computer science, business, IT or a related field, or equivalent experience
- SQL skills
- Excellent communication and problem-solving skills
- Strong technical aptitude and ability to learn software quickly
- Knowledge of cloud solutions, data integration, business intelligence and supply chain concepts
- Familiarity with Zendesk, Jira or Salesforce
- Strong organisation and attention to detail
- Patient, empathetic and customer-focused approach
- Ability to collaborate effectively in a fully remote team
- Strong English communication skills
Benefits
Comp & perks- Bonus eligibility
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Comprehensive benefits package, subject to applicable plan terms and eligibility requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQL SkillsTroubleshooting Software IssuesData Integration KnowledgeBusiness Intelligence KnowledgeCloud Solutions Knowledge
Soft Skills
Excellent CommunicationProblem-SolvingAttention to DetailEmpathyCollaboration
Tools & Technologies
ZendeskJiraSalesforce
Industry Keywords
Customer SupportSaaSHelp DeskService DeskTechnical Aptitude