Customer Support Specialist
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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Specialty Pharmacy Operations and the House Rx pharmacy management system, with strong communication skills to effectively support and educate users. Capable of managing customer support requests efficiently while maintaining a calm and empathetic demeanor.
Highest-signal resume keywords
Specialty Pharmacy Operations ExperienceHouse Rx Platform ProficiencyPharmacy Management System NavigationClear Verbal And Written CommunicationCustomer Relationship Building
About the role
Key responsibilities & impact- Triage, prioritize, and resolve incoming customer support tickets and phone calls using the support management platform
- Proactively communicate with the support team to provide timely updates, collaborate efficiently, and resolve complex issues
- Communicate responsively and empathetically with customers
- Follow up on and resolve customer requests in a timely manner
- Categorize support requests and customer feedback to identify broader themes and product improvement opportunities
- Become a subject matter expert in the House Rx pharmacy management system and workflows
- Support and educate users on House Rx products and services
- Collaborate with engineering, clinical operations, and customer success teams to resolve user requests and ensure positive customer experiences
Requirements
What you’ll need- 3+ years of experience with Specialty Pharmacy Operations or similar
- Experience with the House Rx platform preferred
- Comfortable navigating pharmacy management and EMR systems
- Able to learn new technology quickly
- Clear verbal and written communication skills
- Ability to build positive rapport with customers and team members
- Well organized under pressure and able to prioritize rapidly fluctuating requests
- Calm, empathetic, and solutions-oriented approach in stressful situations
- Understanding that role outcomes directly impact patient care
- Comfortable in an external-facing role taking inbound customer calls and addressing feedback
Benefits
Comp & perks- Equity
- Paid time off
- Benefits
- Supportive culture and open communication
- Opportunity to work with entrepreneurs, healthcare professionals, and technology builders
- Support for team members at home, at work, and everywhere in between
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Support Ticket ResolutionSupport Management Platform UsageIssue ResolutionCategorization Of Support RequestsUser Education On Products And Services
Soft Skills
EmpathyOrganizational SkillsCalm Under PressureSolutions-Oriented ApproachCollaboration
Tools & Technologies
House Rx Pharmacy Management SystemEMR Systems
Industry Keywords
Customer SupportPatient CareFeedback AddressingClinical OperationsCustomer Success