EMEA Payroll Coordinator
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activpayrollCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and attention to detail in payroll processing and governance. Proficient in managing client relationships and ensuring timely and accurate payroll delivery.
Highest-signal resume keywords
Customer Service ExperiencePayroll ProcessingMicrosoft Excel ProficiencyAttention To DetailCommunication Skills
About the role
Key responsibilities & impact- Act as the focal point for a varied portfolio of payroll clients and deliver customer service
- Work with in-country payroll partners to ensure customer payrolls are delivered accurately and on time
- Host and chair regular governance calls with customers to track progress, review performance and identify improvement opportunities
- Prepare monthly governance reports by country
- Ensure payroll manuals are relevant and regularly updated
- Prepare payroll calendars and checklists, ensuring checking sheets are completed for every payroll processed
- Answer customer, partner and colleague queries, troubleshooting and resolving issues or escalating complex issues through internal channels
- Report to the UK Payroll Team Lead
Requirements
What you’ll need- Experience in a customer service / administration environment
- Payroll experience would be advantageous, but training will be provided
- Self-motivated with a passion for great service delivery
- A genuine commitment to delivering the highest standards of customer service
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” and motivation to follow these through to resolution
- Really good skills with databases, systems and software packages, especially Microsoft Excel
- An honest and authentic communication style, able to face into both positive and difficult conversations
- A drive to be a brilliant team player, supporting colleagues across the team to ensure consistent customer service delivery
Benefits
Comp & perks- Hybrid working in Aberdeen and Edinburgh locations
- Payroll training provided
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll ProcessingDatabase ManagementReport PreparationGovernance ReportingChecklist Management
Soft Skills
Self-MotivatedTeam PlayerProblem SolvingAuthentic CommunicationService Delivery Commitment
Tools & Technologies
Microsoft Excel
Industry Keywords
PayrollCustomer ServiceAdministrationGovernancePerformance Tracking