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AdaptHealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing intake processes and improving operational efficiencies within healthcare settings. Proficient in overseeing referral processing, ensuring compliance with standards, and enhancing patient experience through effective leadership and communication.
Highest-signal resume keywords
Healthcare Administration ExperienceReferral Processing ManagementStrong Analytical SkillsCustomer Service ExcellenceLeadership in Multi-Site Environments
About the role
Key responsibilities & impact- Manage intake process functions within a region
- Act as liaison between regional departments to improve processes and efficiencies
- Work with referral sources to understand needs and increase loyalty to AdaptHealth
- Oversee referral processing for all service lines
- Obtain medical documentation, collect patient financial responsibility, and accurately enter information into applications
- Ensure standardized referral processes, timeliness, accuracy, compliance standards, and departmental metrics are met
- Oversee, train, coach, mentor, evaluate, and hold Intake staff accountable
- Identify root-cause issues and improve overall processes
- Manage retail, confirmation, or routing functions as needed
- Ensure phones and emails are handled promptly
- Support cross-departmental initiatives and cooperation
- Develop and maintain Standard Operating Procedures
- Support Patient Experience scores
- Assume on-call responsibilities during non-business hours
- Resolve customer complaints and answer product or service questions
- Select and hire staff, conduct onboarding, and provide training and feedback
- Establish departmental goals aligned with organizational strategy
- Achieve performance and retention goals, including timely performance evaluations
- Perform other related duties and work outside normal business hours as needed
Requirements
What you’ll need- Associate degree or equivalent required; bachelor’s degree preferred
- Three (3) years of work-related experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management, regardless of industry required
- Two (2) years of HME claims experience preferred
- Proficient computer skills and knowledge of Microsoft Office, specifically Excel
- Strong analytical and problem-solving skills with attention to detail
- Excellent verbal and written communication
- Excellent customer service skills
- Ability to prioritize and manage multiple projects
- Ability to learn new technologies and understand data flow through systems and system interaction
- Leadership skills and ability to co-manage in a multi-site environment
- Ability to work independently with little or no supervision
- Must be able to drive and travel as needed
- Ability to work after non-business hours as needed
- Must maintain patient confidentiality and function within HIPAA guidelines
- Company-conducted background check required for all roles
- Company-conducted Motor Vehicle Record Check required for driving roles
Benefits
Comp & perks- Competitive Compensation and Incentives
- Comprehensive Total Rewards & Benefits
- 401(k) with company match
- Paid Time Off Plans including 6 paid holidays
- Employee Stock Purchase Plan
- Paid Parental Bonding Leave
- Short and Long-term Disability Insurance
- Life and AD&D Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- CVS Minute Clinic and Teledoc access
- Spousal Advantage Reimbursement Plan
- Identity Theft Protection and Legal Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Intake Process ManagementHME Claims ExperienceData Entry AccuracyStandard Operating Procedures DevelopmentPerformance EvaluationProject ManagementFinancial Responsibility CollectionCompliance Standards AdherenceProblem-SolvingAttention to Detail
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationCustomer Complaint ResolutionMentoring and CoachingAbility to Prioritize
Tools & Technologies
Microsoft OfficeExcelHealthcare Applications
Certifications & Qualifications
Associate Degree or EquivalentBachelor's Degree PreferredHIPAA Compliance Knowledge
Industry Keywords
HealthcareClaims ManagementPatient ExperienceCall Center OperationsInsurance