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A
Bilingual Customer Support Specialist, Spanish – English
AdNet/AccountNet Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in both Spanish and English, providing exceptional customer service while managing complex situations and collaborating with support teams. Exhibits strong problem-solving, organizational, and multitasking abilities in a virtual environment.
Highest-signal resume keywords
Fluent In Spanish And EnglishCustomer Service ExperienceCritical Thinking SkillsMultitasking AbilitiesExperience Handling Escalated Situations
About the role
Key responsibilities & impact- Handle inbound customer calls in both English and Spanish
- Assist customers with complex situations, including potential fraud-related concerns
- Provide accurate information and unbiased guidance while following established procedures
- Utilize multiple software systems and resources simultaneously during customer interactions
- Demonstrate critical thinking and problem-solving skills to address customer needs
- Collaborate with Tier 2 and Tier 3 support teams to resolve issues efficiently
- Manage challenging customer interactions professionally and empathetically
- Communicate effectively with team members, supervisors, and leadership in a virtual environment
- Complete additional duties and responsibilities as assigned
Requirements
What you’ll need- High School Diploma or GED required
- Fluent in both Spanish and English, including verbal and written communication
- Minimum of 1 year of customer service or customer support experience
- Experience handling escalated or complex customer situations preferred
- Ability to successfully pass a criminal background check
- Ability to work from home with a dedicated, distraction-free workspace
- Strong computer skills and ability to navigate multiple systems while assisting customers
- Flexibility to work Monday through Friday, 10:00 AM to 6:00 PM EST
- Strong customer service and active listening skills
- Ability to remain calm under pressure and navigate emotionally sensitive conversations
- Strong organizational and multitasking abilities
Benefits
Comp & perks- Remote work from home
- Monday through Friday schedule
- 40 hours per week
- No weekends required
- Dedicated, distraction-free workspace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceProblem-SolvingActive ListeningComputer SkillsNavigating Multiple Systems
Soft Skills
EmpathyCommunication SkillsOrganizational SkillsCalm Under PressureFlexibility
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Inbound Customer CallsFraud-Related ConcernsVirtual EnvironmentEscalated Customer SituationsBackground Check