Senior Program Manager
Affirm
Posted: 10/20/2026
Onboarding Program Manager
The Sequoia Project
Posted: 10/20/2026
Senior Program Manager
The JPI Group
Posted: 10/20/2026
Principal PM – Project/Program Management
Analog Devices
Posted: 10/20/2026PMP
Digital Program Manager – Release Management
Caterpillar Inc.
Posted: 10/20/2026AzureERPSDLC
Senior Physician Relations Program Manager
Medtronic
Posted: 10/20/2026
Program Manager, Human Evaluations – Recommendations
Netflix
Posted: 10/20/2026
Program Manager, Client Services – Clinical Trial Support
Valeris
Posted: 10/20/2026PMP
Program Manager Lead – Strategic Programs
USAA
Posted: 10/20/2026
Customer Experience Program Manager – Product Support
Nametag
Posted: 10/20/2026
Program Manager 3
Mission Technologies, a division of HII
Posted: 10/20/2026
Senior Analyst, Program Cost Controls
RTX
Posted: 10/20/2026
Compliance Program Manager – Regulatory Compliance
OpenAI
Posted: 10/20/2026
AI Operations Program Manager
Gusto
Posted: 10/20/2026
Senior Manager – Program Management, Optimization
American Express
Posted: 10/20/2026
Senior Program Manager – Power Systems, Electric Propulsion
Honeywell Aerospace Technologies
Posted: 10/20/2026Strategic Defense Program Manager
Honeywell Aerospace Technologies
Posted: 10/20/2026PMP
Professional Services Program Manager
Palo Alto Networks
Posted: 10/20/2026CloudCyber SecurityPMP
Director, Technical Program Management
Capital One
Posted: 10/20/2026AWSCloudDistributed SystemsPMP
KPI Program Manager
Lamb Weston
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in vendor management and operations, with a strong focus on driving accountability, compliance, and customer experience improvements. Proficient in data analysis and cross-functional leadership to implement strategic initiatives and continuous improvement across vendor networks.
Highest-signal resume keywords
Vendor ManagementData AnalysisCross-Functional LeadershipCompliance KnowledgeCommunication Skills
About the role
Key responsibilities & impact- Own vendor performance, including customer experience, service levels, compliance, and QA outcomes
- Lead executive-level vendor governance, including QBRs and escalations
- Define operational strategies for horizontal services across the vendor network
- Partner with Business Analysts to shape required metrics and dashboards
- Use data to diagnose performance gaps, validate trends, and prioritize interventions
- Run ad-hoc analyses and scenario modeling for rapid decision-making
- Serve as entry point and liaison for unique partner operational needs
- Lead cross-functional initiatives across Operations, Compliance, Product, Risk, Training, QA, and WFM
- Translate vendor insights into actions improving customer experience and compliance outcomes
- Act as senior escalation point for systemic issues
- Drive product/process rollouts, vendor migrations, and regulatory implementations
- Design and execute structured change programs, ensuring vendor readiness and sustained adoption
- Champion continuous improvement and innovation across the vendor network
Requirements
What you’ll need- 8+ years of expertise in vendor/BPO management, operations, or related fields
- Strong analytical background; ability to define questions, collaborate with analysts to build tools, and conduct independent analysis
- Proven ability to drive vendor accountability through scorecards, governance, and structured interventions
- Track record of leading large, cross-functional programs with measurable business impact
- Exceptional communication and influencing skills with internal and vendor executives
- Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred)
- Industry background in fintech, technology, or high-growth customer operations (preferred)
- Knowledge of compliance-heavy functions such as Fraud, Payments, or Compliance (preferred)
- Ability to turn complex data into clear narratives for senior leadership (preferred)
Benefits
Comp & perks- Equity rewards may be included in the total compensation package
- Monthly stipends for health, wellness, and tech spending
- 100% subsidized medical coverage for employees and dependents
- Dental and vision coverage for employees and dependents
- Flexible time off
- Generous holiday calendars
- Employee stock purchase plan (ESPP) to buy Affirm stock at a discount
- Remote-first flexibility
- In-person onboarding experience for all new hires
- Inclusive interview process with accommodations for candidates with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vendor Performance ManagementOperational Strategy DefinitionAd-Hoc AnalysisScenario ModelingChange Program ExecutionScorecard DevelopmentGovernance ImplementationMetrics DevelopmentPerformance Gap DiagnosisContinuous Improvement
Soft Skills
Exceptional CommunicationInfluencing SkillsCollaborationProblem-SolvingLeadership
Industry Keywords
FintechTechnologyHigh-Growth Customer OperationsComplianceFraudPaymentsBPO ManagementCustomer ExperienceQA OutcomesVendor Governance