Senior Manager – Program Management, Optimization
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Posted: 10/20/2026
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American ExpressPosted 10/20/2026full-timeNew York City • New York • United StatesSenior💰 $103,750 - $174,750 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic thinking and strong problem-solving abilities to connect business needs with user feedback and process enhancements. Capable of managing multiple priorities while providing executive-ready reporting on performance and outcomes.
Highest-signal resume keywords
Strategic ThinkingProblem-Solving SkillsCross-Functional CollaborationCommunication SkillsOrganizational Skills
About the role
Key responsibilities & impact- Own the business-side continuous optimization approach for execution capabilities and processes enabling the new ecosystem
- Manage post-launch platform health by monitoring performance, triaging production issues, coordinating resolution with business and technology partners, and applying learnings to continuous process and platform enhancements
- Partner with end users, Product, Technology, ECMX, and GCS to prioritize business needs, clarify enhancement intent, and provide context for feasibility, sequencing, and roadmap decisions
- Establish and optimize governance for capability and process enhancement intake, prioritization, and communications, ensuring transparency into business value, tradeoffs, and dependencies
- Serve as the voice of the Marketer by establishing user feedback loops, identifying improvement opportunities and gaps, and translating insights into business priorities
- Provide executive-ready reporting on execution performance, issue trends, enhancement priorities, and business outcomes
Requirements
What you’ll need- Strategic thinker with strong judgment, curiosity, and ability to connect business needs, marketer feedback, process gaps, and platform opportunities
- Strong problem-solving skills, including breaking down ambiguous issues, identifying root causes, and synthesizing input into clear recommendations
- Strong listening, communication, and cross-functional collaboration skills
- Ability to influence through insight, clarity, and partnership
- Highly organized, able to manage multiple priorities, track progress, and structure evolving work
- Comfortable learning new capabilities and developing understanding of user needs, pain points, and process gaps
- Self-starter with sound judgment, bias for action, and passion for improving user experience and ecosystem operations
- Bachelor's Degree
- Employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong JudgmentCuriosityInfluencing SkillsSelf-StarterAbility to Learn New Capabilities
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Business OptimizationPlatform Health MonitoringUser Feedback LoopsGovernanceExecution Performance Reporting