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Alpes Isère HabitatCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships throughout the property development process, ensuring compliance with regulatory requirements and internal procedures while providing exceptional support to homebuyers. Strong ability to coordinate with various stakeholders and effectively communicate technical aspects of projects.
Highest-signal resume keywords
Customer Relationship ManagementKnowledge of Social HomeownershipRegulatory ComplianceStrong Interpersonal SkillsExcellent Written and Verbal Communication
About the role
Key responsibilities & impact- Independently manage customer relationships from the pre-handover and handover stages through post-handover follow-up
- Support homebuyers throughout their journey
- Regularly inform prospective homebuyers about the progress of property development projects
- Organize and support homebuyers with decisions relating to buyer-requested modifications (TMA), specifications, and color schemes
- Organize and accompany buyers during property inspections, pre-handover visits, and handovers
- Provide an initial response to customer requests and follow them through to resolution
- Monitor calls for funds, deposits, payments, and account statements with homebuyers
- Assist with monitoring any outstanding payments related to social homeownership
- Analyze customer requests from technical and regulatory perspectives
- Coordinate communication with internal departments, particularly the Property Development and Construction Division, as well as external partners
- Participate in internal and external meetings
- Present and explain the technical aspects of case files
- Contribute to communicating the department’s activities through various channels and digital media
- Ensure compliance with internal procedures and legal and regulatory requirements
- Advise and support management
- Contribute to the continuous improvement of practices and services provided to homebuyers
Requirements
What you’ll need- Bachelor’s degree or equivalent (3 years of higher education; e.g., University Bachelor of Technology or professional bachelor’s degree)
- Knowledge of issues related to social homeownership, the handover of new homes, and/or sales of existing properties is an advantage
- Strong interpersonal and customer service skills
- Ability to work independently and manage multiple cases simultaneously
- Rigorous approach to administrative and financial follow-up
- Ability to understand and apply regulatory and internal procedures
- Comfortable coordinating with a range of stakeholders
- Strong anticipation, planning, and organizational skills
- Diplomacy, active listening, and the ability to manage occasionally complex situations
- Excellent written and verbal communication skills
- Valid category B driving licence required
- Travel to construction sites for inspections and pre-handover visits is required
Benefits
Comp & perks- Training and support when joining the role, including training on relevant tools
- Work-life balance
- Full-time schedule over four days per week
- Remote-work agreement
- Supplementary health insurance
- Disability and life insurance coverage
- Mobility plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Development KnowledgeFinancial Follow-UpTechnical AnalysisAdministrative ManagementCase Management
Soft Skills
Active ListeningDiplomacyOrganizational SkillsPlanning SkillsIndependence
Certifications & Qualifications
Bachelor’s DegreeValid Category B Driving Licence
Industry Keywords
Handover ProcessBuyer-Requested ModificationsProperty InspectionsCustomer ServiceStakeholder Coordination