American Family Insurance

Claims Specialist

• Investigate the origin and cause of homeowner property claims
• Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters and public personnel
• Identify complex issues and seek assistance as needed
• Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
• Conduct on-site inspections and evaluate damages
• Negotiate claims with insureds, claimants, attorneys and public adjusters
• Respond to customer inquiries, make decisions and close files
• Interpret policies, leases, bylaws, declarations, articles and contract coverages
• Provide parties with claim process and status updates
• Answer questions or redirect inquiries to appropriate areas
• Complete other assignments and participate in projects as needed

Property Field Claims Adjuster

Property Adjuster

• Investigate and maintain highly complex property claims
• Determine liability and secure relevant information
• Review coverages and arrange appraisals
• Settle claims with a high degree of competency and independence
• Handle complex homeowner property field claims
• Investigate origin and cause of high-exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters, public personnel, and others
• Check for prior claims and recognize environmental exposures
• Participate in High Damage Reviews to address coverage issues and exposure
• Handle claims on a good-faith basis
• Handle first-party and third-party claims under multiple policy types and endorsements
• Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters
• Respond to customer inquiries, make appropriate decisions, and close files as needed
• Interpret policies, leases, by-laws, declarations, articles, and contract coverages and apply them to assigned losses
• Interpret claim-history coverages
• Make independent decisions and recognize when assistance is needed
• Provide parties with claim-process and status information; answer questions or redirect them to other areas
• Mentor less experienced adjusters and serve as a subject matter expert
• Complete other assignments, duties, or projects as required
• Work primarily in the field, directly interacting with customers
• Attend occasional office-based team meetings, trainings, and culture events
• Report to a Large Loss Senior Manager

Large Loss Property Field Adjuster

• Investigate and maintain highly complex property claims
• Determine liability and secure information
• Review coverages and arrange appraisals
• Settle claims with a high degree of competency and independence
• Investigate origin and cause of high-exposure claims
• Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters and public personnel
• Check for prior claims and recognize environmental exposures
• Participate in High Damage Reviews to address coverage issues and exposure
• Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
• Conduct on-site inspections and evaluate damages
• Negotiate claims with insureds, claimants, attorneys and public adjusters
• Respond to customer inquiries, make decisions and close files as needed
• Interpret policies, leases, by-laws, declarations, articles and contract coverages
• Provide claim process and status information and redirect questions as appropriate
• Mentor less experienced adjusters and serve as a subject matter expert
• Report to a Large Loss Senior Manager
• Participate in other assignments, duties or projects as required

General

• Assist in establishing and maintaining strategies to meet organizational objectives
• Work under the direction of a senior-level employee or manager on projects supporting business-area goals and results
• Develop an understanding of the organization’s business environments, corporate culture and structure
• Support and plan small projects with direction from management
• Perform duties normally handled by the department alongside professionals
• Present project results to management and/or department personnel
• Perform analytical work within the assigned functional area
• Generate creative ideas and actions in response to changing situations
• Perform other duties as assigned

Internal Audit Intern

• Investigate and maintain property claims
• Secure information, review coverages, complete field inspections, and settle claims
• Handle moderately complex homeowner property field claims, typically within 2 hours of Cleveland, Ohio
• Occasionally handle desk claims
• Investigate claim origin and cause by contacting insureds, claimants, agents, attorneys, contractors, experts, investigators, adjusters and public personnel
• Identify complex issues and seek assistance as needed
• Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
• Conduct on-site inspections, evaluate damages, and negotiate settlements
• Respond to customer inquiries, make decisions, and close files as needed
• Interpret policies, leases, by-laws, declarations, articles and contract coverages
• Provide claim process and status updates and answer or redirect questions
• Complete other assignments and participate in projects as needed
• Report to the Property Claim Manager
• Travel to office locations occasionally for team meetings, training and culture events

Property Field Claims Adjuster, Southwest Cleveland/Lorain

• Investigate and maintain property claims
• Secure information, review coverages, complete field inspections, and settle claims
• Handle moderately complex homeowner property field claims
• Occasionally handle desk claims
• Investigate origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters, and public personnel
• Identify complex issues and seek assistance as needed
• Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
• Conduct on-site inspections, evaluate damages, and negotiate claims
• Respond to customer inquiries, make decisions, and close files
• Interpret policies, leases, by-laws, declarations, articles, and contract coverages
• Provide claim process and status updates and answer or redirect questions
• Complete additional assignments, duties, or projects as needed
• Report to the Property Claim Manager
• Spend approximately 80% of time in the field

Property Field Claims Adjuster, Northwest Akron, Medina, Brunswick

Investigator

• Investigate low to moderately complex insurance fraud activity involving multi-line claims
• Evaluate investigation assignments to ensure intervention is warranted
• Identify evidentiary leads and use investigative techniques to acquire relevant evidence and resolve fraud concerns
• Produce work products that can withstand scrutiny of the courts/legal system
• Communicate with internal and external business partners regarding investigations and insurance fraud matters
• Develop and maintain contacts with public agencies and other sources concerning insurance fraud issues and investigations
• Act as a liaison between the company, police and fire officials
• Develop and maintain relationships with internal and external business partners as a subject matter expert contributing to insurance fraud detection
• Develop and deliver insurance fraud awareness training to internal and external business partners
• Build and maintain a meaningful industry social network
• Assist special investigations leadership in promoting fraud awareness and detection

Special Investigator, LA & Sacramento

Data Analytics

• Assist in establishing and maintaining strategies to meet organizational objectives.
• Develop an understanding of the organization’s business environments, corporate culture and structure to support work initiatives.
• Support and plan small projects with direction from management.
• Generate creative ideas and actions in response to changing situations.
• Perform department duties alongside professionals.
• Present project results to management and/or department personnel.
• Perform analytical work within the assigned functional area.
• Complete other duties as assigned.

Internal Data and Analytics Intern

Operations

• Develop an understanding of the business, corporate culture and structure to support the work
• Contribute creative ideas and strategic approaches in response to changing situations
• Assist the line of business with change management, process documentation, communication, quality auditing, data analysis, and other tasks as needed
• Help drive line of business results
• Provide root cause analysis of loss results to stakeholders
• Provide actionable recommendations for improvements
• Work on impactful projects for the company, customers, and communities
• Gain exposure to different areas of the business
• Participate in networking and coaching opportunities

Summer Intern – Claims Operations

Insurance

• Operate as an independent contractor representing American Family and its products exclusively
• Manage the agency overall
• Drive agency sales and growth
• Hire and manage an agency team
• Establish and work toward strategic business goals
• Build financial stability for customers and positively impact their lives

Insurance Agency Owner

Adjuster

• Investigate and manage property claims from initial report through resolution
• Determine liability and gather and evaluate claim information
• Review policy coverage
• Coordinate appraisals
• Negotiate and settle claims
• Investigate claim origin and cause by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, and public personnel
• Identify complex issues and seek assistance as needed
• Handle 1st party and 3rd party claims under multiple policy types and endorsements
• Conduct on-site inspections when needed and evaluate damages
• Handle claim negotiations with insureds, claimants, attorneys, and public adjusters
• Respond to customer inquiries, make appropriate decisions, and close files as needed
• Interpret policies, leases, by-laws, declarations, articles, and contract coverages
• Provide claim process and status updates and answer or redirect questions
• Complete other assignments, job duties, or projects as applicable

Desk Adjuster

Full-stack Engineer

• Transform data systems and architecture to support greater variety, volume, and velocity of data and data sources
• Extract data from a variety of sources and connect it for use in software systems and development of models and algorithms
• Own quality standards, policies, and metrics for technology-focused delivery
• Set standards for test automation technology
• Craft and drive automated test strategy
• Collaborate on planning and executing test cases
• Enhance test case coverage through automation
• Drive metrics across automation teams
• Understand project goals and individual role operations
• Identify problems and unblock testing through effective escalation
• Establish, use, and support integration and communication protocols between applications, databases, and technology platforms
• Travel up to 10%

Lead Engineer

• Operate an American Family Insurance agency as an independent contractor
• Manage the agency’s overall operations, sales, and growth
• Hire and lead an agency team
• Establish and achieve strategic business goals
• Represent American Family and its products exclusively
• Offer American Family Insurance products and products and services through subsidiary partners