American Family Insurance

Insurance

• Operate as an independent contractor representing American Family and its products exclusively
• Manage the agency's overall operations
• Lead sales and agency growth
• Hire and manage an agency team
• Set and achieve strategic business goals
• Build financial stability and positively impact customers' lives

Insurance Agency Owner

General

• Participate in a 10 to 14 week summer student internship program starting in mid-May and ending in August
• Support the Media & Advertising team in evaluating marketing opportunities, optimizing campaign effectiveness, and identifying ways to grow the American Family Insurance brand and business
• Support campaign planning, execution, and measurement with agency teams and internal stakeholders
• Contribute creative ideas and strategic approaches in response to changing situations
• Conduct market, consumer, and competitive research to identify growth opportunities and emerging trends
• Assist with test-and-learn initiatives involving new media channels, partnerships, or marketing technologies
• Analyze campaign performance data and develop recommendations to improve marketing effectiveness and ROI
• Identify opportunities to improve customer acquisition, retention, cross-sell, and brand engagement
• Develop an understanding of the business, corporate culture, and structure
• Participate in networking, coaching, and exposure to different areas of the business

Media and Advertising MBA Intern

Business Operations

• Support portfolio visibility, program management practices, and business operations across a complex, cross-functional environment
• Contribute to portfolio analysis, process documentation, reporting, knowledge management, and AI-enabled productivity improvements
• Organize portfolio and initiative information on scope, ownership, milestones, dependencies, risks, and outcomes
• Gather and analyze program or operational data
• Translate findings into dashboards, summaries, and leadership-ready presentations
• Document current-state processes, workflows, decisions, and lessons learned
• Identify opportunities to simplify or improve work processes
• Create or enhance templates, playbooks, governance materials, action logs, and knowledge repositories
• Prepare meetings, synthesize information, capture decisions and action items, and maintain organized documentation
• Research and test Microsoft 365, Copilot, automation, and other productivity tools
• Develop understanding of the business, corporate culture, and structure
• Contribute creative ideas and strategic approaches to changing situations
• Report to a leader within the Program Management team
• Participate in a 10–14 week summer internship from mid-May through August

Program Management Intern – Business Operations

Software Engineer

• Assist in establishing and maintaining strategies to meet organizational objectives
• Work under the direction of a senior-level employee or manager on projects supporting business-area goals
• Develop an understanding of the organization’s business environment, corporate culture, and structure
• Support and plan small projects with management direction
• Work alongside department professionals and potentially assume departmental duties
• Present project results to management and/or department personnel
• Perform analytical work within the assigned functional area
• Participate in projects related to application support, IT operations, business systems, process improvement, or technology initiatives
• Perform other duties as assigned

Intern – Application Billing Center Developer

Security Engineer

• Develop an understanding of the business, corporate culture, and structure
• Contribute creative ideas and strategic approaches in response to changing situations
• Assist with implementing and validating cloud security controls across cloud platforms
• Contribute to security metrics, dashboards, and documentation
• Identify, remediate, and document cloud security misconfigurations with cybersecurity engineers
• Improve automation, reporting, and continuous improvement efforts
• Work alongside cloud/platform security engineers on impactful cybersecurity projects
• Participate in New Employee Orientation during the first week

Cybersecurity Intern

Product Marketing

• Participate in projects bringing new insurance products, programs, and customer experiences to market
• Gain exposure to product launches, customer communications, marketing strategy, AI-enabled workflows, analytics, customer experience, and process improvement initiatives
• Participate in job shadowing, team collaboration, and hands-on learning opportunities
• Interact with teams across Marketing, Product, Customer Experience, Customer Research & Insights, Analytics, Content Design, and Creative Design
• Report to the Senior Manager of Product Marketing
• Participate in networking and coaching opportunities
• Complete a 10 to 14 week summer internship from mid-May through August

Product Marketing Intern

Operations

• Support initiatives focused on driving AI adoption, standardization, and value realization across the Claims organization
• Work alongside business and technology partners
• Identify, document, and evaluate high-value AI use cases that improve efficiency and streamline business processes
• Develop and maintain AI prompt libraries, use case inventories, and adoption resources
• Collaborate with business partners to analyze repetitive work
• Recommend opportunities for standardization
• Measure the impact of AI-enabled solutions
• Develop an understanding of the business, corporate culture, and structure
• Participate in a 10-to-14-week summer internship program starting in mid-May and ending in August
• Gain exposure to different areas of the business and participate in networking and coaching opportunities

Claims Operations Intern

Application Engineer

• Provide technical leadership for the Guidewire Commercial Lines PolicyCenter platform
• Lead solution design, technical reviews, and engineering decision-making
• Partner with architects, product teams, engineering leaders, and business stakeholders
• Drive platform reliability, resiliency, performance, maintainability, and operational excellence
• Lead root cause analysis and resolve complex production issues
• Drive opportunities to reduce technical debt and improve platform health and supportability
• Establish and promote engineering standards, development best practices, and quality expectations
• Mentor and coach engineers through design reviews, knowledge sharing, and technical guidance
• Evaluate emerging technologies, automation, and AI-assisted development opportunities
• Lead platform modernization initiatives focused on scalability, resiliency, maintainability, automation, and sustainability
• Collaborate across teams on system dependencies, integration requirements, risks, and technology impacts
• Support estimation, planning, and technical execution for complex initiatives and platform enhancements
• Report to the Senior Manager Engineering

Lead Application Development Engineer

Actuary

• Lead and perform complex analysis across actuarial activities related to personal-lines property insurance pricing
• Lead complex models and projections to support consistent and sound pricing
• Serve as subject matter expert and consultant to organizational partners
• Present findings and recommendations regarding multiple strategies
• Contribute to actuarial methodologies related to insurance pricing and ratemaking
• Develop partner relationships and provide insights and solutions for business concerns
• Explore statistical models and data sources to deliver innovative solutions
• Contribute to indication development and own the recurring process
• Facilitate rate reviews and contribute to pricing committee meetings
• Represent pricing development for new products and rating structures
• Represent pricing in data efforts, including dataset development and analytical consultation
• Assist with classification ratemaking methodologies and models
• Monitor industry and competitor trends and assess impacts on actuarial strategies
• Prepare annual statement exhibits related to loss and LAE expenses
• Perform annual determination of factor reserves
• Report to the Senior Manager, Product Actuary

Actuary – Property and Casualty Insurance

Data Analyst

• Conduct accurate and timely business analysis and reporting using statistical modeling and business analysis tools
• Collaborate with stakeholders to define financial and operational metrics
• Develop and deliver performance analysis and reporting with business partners
• Build and maintain models to project business results
• Ensure analysis and reporting accuracy and integrity
• Explain performance drivers and provide insights into performance trends
• Analyze and address data quality issues
• Test and analyze impacts of system changes to data/reporting infrastructure
• Develop, test, and deploy automated reporting solutions and decision analytics
• Complete other assignments or participate in projects as requested

Senior Data Analyst

Network Operations

• Assist in establishing and maintaining strategies to meet organizational objectives
• Work under the direction of a senior employee or manager on business-supporting projects
• Develop understanding of business environments, corporate culture and structure
• Support new ideas, systems and procedures
• Generate creative ideas and actions in response to changing situations
• Support and plan small projects with management direction
• May perform departmental duties alongside professional staff
• Present project results to management and/or department personnel
• Perform analytical work within the assigned functional area
• Complete other duties as assigned
• Work from a designated office at least 10 days per month in the hybrid arrangement

IT Network Monitoring Observability Intern

Claims Specialist

• Investigate and maintain highly complex property claims
• Determine liability, secure information, review coverages, arrange appraisals and settle claims
• Investigate origin and cause of high exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts and other parties
• Participate in High Damage Reviews to address coverage issues and exposure
• Handle 1st party and 3rd party claims under multiple policy types and endorsements
• Conduct on-site inspections, evaluate damages and negotiate claims
• Respond to customer inquiries, make decisions and close files
• Interpret policies, leases, by-laws, declarations, articles and contract coverages
• Provide claim process and status information to all parties
• Make independent decisions and recognize when assistance is needed
• Mentor less experienced adjusters and serve as a subject matter expert
• Work primarily in the field, spending 80% of time (4+ days per week) directly interacting with customers
• Occasionally travel to an office for team meetings, trainings and culture events
• Report to a Large Loss Senior Manager

Large Loss Property Field Claims Adjuster

• Operate as an independent contractor representing American Family and its products exclusively
• Manage the agency overall
• Lead sales and agency growth
• Hire an agency team
• Work with the team to achieve strategic business goals
• Build financial stability and positively impact customers’ lives

• Investigate the origin and cause of property claims by contacting insureds, claimants, agents, attorneys, contractors, experts, investigators, adjusters, public personnel, and others
• Identify complex issues and seek assistance as needed while handling claims in good faith
• Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
• Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters
• Respond to customer inquiries, make appropriate decisions, and close files as needed
• Interpret policies, leases, by-laws, declarations, articles, and contract coverages and apply them to assigned losses
• Provide claim process and status updates, answer questions, or redirect inquiries to other areas
• Complete other assignments, job duties, or projects based on skills, achievements, or experience
• Report to the Property Claim Manager and handle homeowner property field claims in the Conyers or Covington, Georgia territory

Property Field Claims Adjuster

• Investigate the origin and cause of homeowner property claims
• Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, public personnel, and other parties
• Identify complex issues and seek assistance as needed
• Handle 1st party and 3rd party claims under multiple policy types and endorsements
• Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters
• Respond to customer inquiries, make appropriate decisions, and close files
• Interpret policies, leases, by-laws, declarations, articles, and contract coverages and apply them to assigned losses
• Provide claim process and status updates, answer questions, or redirect inquiries
• Work primarily in the field, spending approximately 80% of time interacting directly with customers
• Report to the Property Claim Manager
• Complete other assignments, job duties, or projects as required
• Attend occasional office-based team meetings, training, and cultural events