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Project Manager
ASSA ABLOY Opening SolutionsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer orders and service requests through ERP systems, with a strong focus on communication, organization, and problem-solving. Proficient in coordinating parts orders and service activities while ensuring customer satisfaction and timely delivery.
Highest-signal resume keywords
ERP System ManagementCustomer Service SkillsOrder ProcessingMicrosoft Excel ProficiencyQuoting and Fulfillment Knowledge
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Coordinate parts orders, service requests, and field-service activities from initial customer request through delivery or project completion
- Serve as a primary customer contact
- Prepare customer quotes for replacement parts, service parts, warranty items, and field-service support
- Enter and process parts, sales, and warranty orders in JD Edwards EnterpriseOne and Microsoft Dynamics 365 Business Central
- Verify part numbers, quantities, pricing, customer information, shipping instructions, and requested delivery dates
- Track orders through fulfillment and provide updates on quotes, availability, lead times, shipment status, and tracking information
- Communicate changes affecting pricing, availability, lead time, or delivery and document customer commitments and follow-up actions
- Respond to customer calls and emails regarding parts, service, orders, and site visits
- Assist in coordinating site visits, service calls, contractor support, project timelines, and material needs
- Monitor the Barrier Support email inbox and call log
- Work with Product Data Management and Purchasing to establish part numbers and confirm sourcing or availability
- Collaborate with Engineering, Sales, and Operations to obtain technical information, confirm customer commitments, and resolve order, delivery, warranty, or service issues
Requirements
What you’ll need- Experience entering and managing sales, parts, or service orders in an ERP system
- Strong organizational, multitasking, problem-solving, and follow-through skills with close attention to detail
- Strong written and verbal communication skills, including professional customer interaction
- Ability to manage multiple orders, schedules, customer requests, and priorities simultaneously
- Proficiency with Microsoft Excel, Outlook, and other Microsoft 365 applications
- Understanding of quoting, order processing, fulfillment, lead times, shipping, and customer-service workflows
- Preferred: Experience with JD Edwards EnterpriseOne and Microsoft Dynamics 365 Business Central
- Preferred: Experience supporting field-service, installation, manufacturing, or aftermarket-parts operations
- Preferred: Familiarity with perimeter-security, access-control, gate, barrier, or electromechanical products
- Preferred: Experience with warranty processing, job costing, or project financial tracking
Benefits
Comp & perks- Regular feedback, training, and development opportunities
- Equal Opportunity Employer commitment
- Travel required: 0%-10%
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingQuotingFulfillmentWarranty ProcessingJob CostingProject Financial Tracking
Soft Skills
Organizational SkillsMultitaskingProblem-SolvingAttention to DetailWritten and Verbal Communication
Tools & Technologies
JD Edwards EnterpriseOneMicrosoft Dynamics 365 Business CentralMicrosoft ExcelMicrosoft OutlookMicrosoft 365 Applications
Industry Keywords
Field-Service OperationsAftermarket PartsPerimeter SecurityAccess ControlElectromechanical Products