Bank of America

Manager

• Develop and implement business strategies by managing platform development initiatives from idea creation through deployment
• Identify customer needs, work with Technology on design options, and validate concepts
• Develop business cases and conduct analyses with Technology and key operational stakeholders
• Write business and functional requirements documentation
• Build new functionality for theHUB, enhance or fix existing functionality, onboard new programs, and manage the platform’s strategic vision
• Define the strategic vision for key user experience functionalities and identify opportunities to streamline data entry processes
• Drive innovation and improve platforms used by bank employees and support organizations
• Interact with platform and process design teams to facilitate solutions and remedies for deployment risks and issues
• Lead end-to-end requirement gathering and release execution with Technology partners
• Manage User Acceptance Testing execution and document evidence of success before release
• Partner with Technology to plan, implement, and deploy business strategies
• Understand how theHUB works and how it can support new processes
• Work with Enterprise Credit process owners to develop target-state processes for onboarding onto theHUB
• Work with Global Technology to triage issues escalated by platform users
• Develop materials for stakeholders and senior leaders on theHUB’s strategic direction, functionality development progress, and system usage

Platform Manager – Enterprise Credit

Account Manager

• Manage a book of high-net-worth, active self-directed clients
• Serve as primary point of contact for clients’ trading and servicing needs
• Drive asset growth and expand client relationships through product penetration
• Advise clients on complex trading, servicing, and relationship needs
• Build trusted client relationships and win wallet share
• Apply knowledge of trading mechanics, fixed income, options, margin, and margin regulations
• Execute business development strategies and goals to achieve business growth
• Develop knowledge of internal policies, procedures, and processes for complex trading strategies
• Collaborate across GWIM, US Trust, Preferred Banking, and Merrill Edge teams
• Improve processes and deliver a world-class relationship model

Premium Elite Relationship Manager, Series 7, 66 Required

Product Manager

• Own the end-to-end product lifecycle from concept and business case through solution design, development, launch and ongoing enhancements, including risk and compliance activities
• Lead development of complex digital asset solutions, including stablecoins, tokenized deposits, blockchain-enabled payments and settlement, and other emerging technologies
• Lead cross-functional teams across Technology, Operations, Risk, Legal, Compliance, Finance and other functions
• Partner with senior leadership to assess investment opportunities and prioritize resources and decisions
• Analyze product performance and client feedback to identify enhancements, issue remediation and optimization opportunities
• Align product development with client needs, commercial objectives, operational requirements and risk standards
• Establish scalable product development practices and processes as the Digital Assets portfolio grows
• Drive product performance metrics and monitoring across client experience, operational performance trends and client feedback
• Mentor and provide direction to other Digital Assets product development team members

Digital Assets Product Lead

General

• Plan and coordinate execution of large program deliverables across multiple organizations
• Lead one or more complex programs consisting of multiple projects and delivery teams within Data Management Technology & Enterprise Architecture
• Coordinate kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
• Establish target outcomes with stakeholders and leaders
• Track success metrics and provide updates on delivery, performance, risks, issues, schedules, and outcomes
• Manage program financials and support resource planning
• Provide end-to-end leadership and serve as the primary escalation point for program sponsors and senior stakeholders
• Integrate project plans, dependencies, risks, financials, and outcomes across programs
• Translate strategy into executable program roadmaps
• Drive decisions and resolution of cross-project, team, and organizational issues
• Ensure adherence to Enterprise Change Management standards
• Maintain accurate program information in systems of record such as PPRT and TPAS
• Identify, escalate, and resolve risks to support successful and timely delivery
• Partner across business, technology, architecture, risk, compliance, and control organizations to deliver business and technology outcomes

Senior Delivery Lead – Technology

Banker

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions for clients
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker – English and Spanish Required

Security Engineer

• Design, develop, test, deploy, and support secure Java-based features and services
• Translate product, business, security, and operational requirements into maintainable solution designs
• Design and implement REST APIs and microservices using Java and Spring
• Apply secure coding practices and remediate vulnerabilities and CVEs
• Manage reliability, maintainability, performance, and technical debt
• Participate in work breakdown, estimation, technical design reviews, code reviews, testing strategy, release planning, and delivery execution
• Provide technical leadership for platform upgrades, capability deployments, and production-readiness activities
• Investigate production issues, coordinate technical response, perform root-cause analysis, and drive corrective actions
• Support technology controls, compliance activities, evidence collection, and audit requests
• Mentor engineers and identify skill, role, or delivery risks with the Technology Manager

Senior Java Developer – Cyber Security Authentication

Operations

• Maintain and support enterprise Messaging and Collaboration infrastructure in a large-scale, multi-site, multi-domain environment
• Support Outlook, SharePoint, WebEx, Instant Messaging, Lync/Skype, and Group Chat applications
• Manage integration of email with mobile devices and unified communication technologies
• Administer enterprise Messaging and Collaboration user accounts, including user IDs, name changes, moves, group lists, and terminated user IDs
• Lead resolution of complex technical issues as a subject matter expert
• Consult with application developers on application impact issues
• Coordinate with application developers and project managers to deploy worldwide enterprise solutions and applications, including testing and documentation
• Provide technical expertise to internal IT groups and recommendations to management for service-level and environment optimization
• Protect messaging environment security through access control lists, security measures, and external organization certification
• Provide training to users, junior technicians, and other IT personnel

Technology Operations Specialist

• Engage clients in the lobby and educate them on self-service banking resources
• Assist clients with mobile banking, online banking, and ATM transactions
• Accurately and efficiently process cash transactions
• Have in-depth conversations with clients to understand their financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with small-business, lending, and investment experts to grow business knowledge and networks
• Manage financial-center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker – English, Creole

• Provide operational support and oversight to ensure quality outcomes and timely resolution of cases and business activities
• Conduct risk-based reviews to identify quality concerns, process gaps, and control weaknesses
• Monitor case pipelines, escalations, and SLA adherence to mitigate delays and resolution barriers
• Review client-facing communications for accuracy, quality, and compliance with established standards
• Perform reporting and trend analysis to identify risks and recommend process improvements
• Remediate operational and system issues while supporting sustainable corrective actions
• Assist with process, procedure, and control updates in response to business and regulatory changes
• Partner with business leaders and stakeholders to strengthen controls and improve operational effectiveness
• Manage operational support activities, including access management, equipment provisioning, and records retention
• Apply critical thinking and sound judgment to proactively identify and resolve risks
• Support functions such as system access, reporting, and SharePoint maintenance
• Assist managers in ensuring employee readiness and support the business in meeting operational goals

Operations Support Lead II, CARE Regulatory Complaints

• Serve as the first point of contact for financial center clients
• Uncover personal banking needs of individual and small business clients
• Offer appropriate banking solutions and connect clients to specialists
• Deepen client relationships through platform services
• Support clients with self-service and transactional activities
• Provide exceptional client care
• Proactively connect with clients through outbound calls
• Conduct consistent follow-up routines
• Partner with teams to provide consumer and small business solutions, services, and strategies
• Assist, educate, and train clients on simple transactions through self-service technologies
• Leverage resources, technologies, and processes to optimize client experience and operational accuracy
• Follow established processes, laws, and guidelines for account opening, account maintenance, and Digital Assisted Shopping
• Manage client interactions while complying with regulatory requirements

Senior Banker

• Lead a segment or small operations unit for a site, region, or product line within internal bank operations
• Identify, analyze, and resolve complex problems
• Ensure compliance with bank and regulatory policies and procedures
• Develop and implement processes to improve operating efficiency and workflow accuracy
• Oversee day-to-day employee activities, transactions, budgets, expenses, forecasting, and reporting
• Forecast and manage staffing levels and capacities
• Coach employees and provide constructive feedback to drive operational excellence
• Analyze end-to-end processes and enhance unit or product-related activities
• Evaluate efficiencies and identify process improvement and growth opportunities
• Define data, metrics, and KPIs to measure process effectiveness
• Align bank priorities and strategies with employee metrics and goals
• Enable and empower 11+ employees through case management
• Monitor team and individual performance using KPI analysis, observations, and other information
• Identify performance patterns and coach individuals and teams to improve results
• Sustain a process excellence culture and continuous improvement
• Execute strategic plans for client care, efficiency, employee engagement, and growth
• Balance risks and rewards while maintaining control discipline
• Maintain current knowledge of markets, technology, employee engagement practices, and skills
• Create an inclusive team, manage process and data, communicate enterprise priorities, manage risks, coach people, manage expenses, develop talent, and deliver business outcomes

Operations Manager

Advisor

• Work with business clients over the phone to grow and deepen new and existing relationships
• Serve clients with revenues greater than $1MM
• Deliver the Business Advantage solutions suite, including deposit, merchant, credit card, unsecured lending, and digital solutions, excluding specialty lending and treasury
• Provide end-to-end guidance using a consultative approach and uncover clients’ priorities
• Manage a team-based portfolio of clients and identify needs
• Collaborate with sales and support partners across the enterprise
• Consult with business clients and provide solutions aligned with their needs
• Deliver excellent overall client satisfaction
• Partner with specialty credit, treasury, and other Bank product partners to assess relationships and execute financial solutions
• Build meaningful relationships and partnerships
• Execute playbook strategies to achieve performance targets

Business Banking Relationship Advisor

• Serve as the first point of contact for requests and service failure incidents
• Maintain stability for a portfolio of applications
• Document or modify knowledge and perform investigations
• Identify incidents, mitigate impacts, and engage in triage
• Work with technology teams to identify and resolve issues
• Follow defined Standard Operating Procedures (SOPs)
• Propose changes to monitoring, alerting, and configuration to improve service levels
• Design, develop, implement, and maintain systems engineering activities supporting distributed/midrange and mainframe batch in lower-level test environments
• Monitor and support business-critical application components and infrastructure
• Respond to production incident alerts and resolve issues before customer service interruption
• Fulfill requests from users, operations, auditors, and regulators within service level agreements
• Drive operational excellence through process improvement and monitoring development
• Onboard monitoring tools and applications in systems of record
• Research potential production incidents and identify and implement automation opportunities with architects and engineers
• Communicate status updates, technical details, infrastructure/application/client impact, and component points of failure to management
• Report on environment and incident status in operational meetings
• Perform environment routing and cycling and implement splash pages
• Liaise with development teams to design and configure auto provisioning, straight thru revocation (STR), and straight thru processing (STP)
• Manage aged revocation monitoring to identify and fix defects in applications and systems of record
• Prepare technical documentation and develop troubleshooting procedures for production failure scenarios, vulnerabilities, and improvement opportunities requiring escalation

Production Operations Specialist II

Compliance

• Manage a team supporting operational goals through proactive oversight of complaint inventory, risk identification, and timely case progression
• Lead strategic risk reviews and monitor pipeline health and service-level adherence
• Identify process and control risks and drive continuous improvement through data-driven insights
• Partner with business stakeholders to ensure quality execution, operational effectiveness, and compliance with controls and business requirements
• Provide strategic direction and support to the team
• Manage performance, hire and onboard talent, develop employee capabilities, and foster accountability and operational excellence
• Execute Line of Business strategy through key initiatives, process improvements, and procedural changes
• Analyze data, identify trends, and provide recommendations and action plans for performance improvement
• Handle escalated and complex client inquiries and requests through research and timely resolution
• Manage competing business and administrative priorities in a high-volume, high-capacity environment
• Inspect and evaluate employee results, ensure coaching is implemented, and focus on behaviors driving desired results
• Create an inclusive team and communicate clear messages connecting contributions to business results
• Lead identification, escalation, and resolution of potential risks
• Recruit, onboard, and develop talent and support talent mobility
• Deliver business results through effective team management, structure, and routines

Consumer Specialty Team Manager – CARE Regulatory Complaints

Full-stack Engineer

• Define and lead the engineering approach for complex features to deliver significant business outcomes
• Deliver complex features and technology while enabling development efficiencies
• Provide technical and operational leadership for business-critical technology services
• Own service health, reliability, resiliency, performance, and continuous improvement across supported applications and infrastructure
• Lead end-to-end service delivery and production support for applications, platforms, and infrastructure services
• Manage availability, reliability, resiliency, capacity, performance, and operational risk
• Act as senior escalation point for high-priority incidents, coordinating triage, communications, recovery, and post-incident reviews
• Drive root-cause analysis and completion of corrective and preventive actions
• Lead incident, problem, change, release, defect, and service-review activities
• Define and improve monitoring, alerting, dashboards, runbooks, support models, and operational-readiness requirements
• Partner with engineering, architecture, cybersecurity, risk, and business teams on supportable and resilient technology solutions
• Promote automation, continuous integration and delivery, observability, and DevOps practices
• Assess production impacts of changes and releases and coordinate implementation and validation
• Maintain compliance with access, audit, security, regulatory, and administrative requirements
• Track service-level objectives, key performance indicators, risks, dependencies, and improvement commitments
• Mentor team members, provide technical direction, support interviewing and onboarding, and foster accountability and continuous learning
• Coordinate internal teams and external vendors to deliver timely, high-quality service outcomes