Bank of America

Banker

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions for clients as needed
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build client relationships to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with small business, lending, and investment experts to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker

• Engage clients in the lobby and educate them on self-service banking resources
• Assist clients with mobile banking, online banking, and ATM transactions
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with small-business, lending, and investment experts
• Manage financial-center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker – Mass Southeast Market

Operations

• Review and remediate account applications submitted online via MerrillEdge.com
• Review client information for completeness and client verification according to firm policies and procedures
• Follow up with clients, gather additional information, and set expectations to fulfill requests
• Deliver high-quality customer service with strong client focus and product knowledge
• Provide accurate information by keeping abreast of procedures
• Provide complete and concise explanations to inquiries from all levels of personnel
• Process transactions according to established procedures
• Handle complex and diverse operational functions with operational discipline
• Cover operational areas including analysis, report generation, new account opening, trade processing, payment processing, and data entry
• Assist with phone calls, email boxes, and processing queues

Online Account Opening Specialist – Operations Specialist

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, ATM, and other self-service resources
• Accurately and efficiently process cash transactions for clients
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and network
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Have deep conversations with clients to understand financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and pursue operational excellence
• Build client relationships to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with small-business, lending, and investment experts to grow business knowledge and networks
• Manage financial-center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Financial Crime

• Support execution of substantive money laundering, economic sanctions, and fraud compliance and operational risk practices
• Assist Global Financial Crimes executives and managers with identifying, escalating, and mitigating compliance and operational risks
• Support Global Financial Crimes Quality Control automation initiatives
• Partner with business, technology, and operational teams to design, test, implement, and monitor automated solutions
• Identify process improvement opportunities and promote standardization across Global Financial Crimes quality review activities
• Support development and maintenance of financial crimes-owned policies and standards
• Review Front Line Units and Control Functions-owned policies and standards for regulatory and operational risk coverage
• Assist with independent financial crimes risk management reporting to senior leaders
• Monitor regulatory changes and advise business leaders on required policy, standards, procedure, and process updates
• Contribute to risk coverage plans and execute independent risk monitoring, testing, and risk assessments
• Escalate financial crimes compliance and operational risks and issues to governance routines and senior committees
• Identify, aggregate, report, and escalate remediation and thematic analysis of issues and control enhancements
• Review internal and external operational loss events and help develop remediation plans and control improvements

Global Financial Crimes Specialist – Automation

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Conduct deep conversations with clients to understand financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and network
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Engage clients in the lobby and educate them about self-service resources
• Assist clients with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Scrum Master

• Facilitate Scrum ceremonies including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives
• Manage dependencies, risks, impediments, and compliance with Enterprise Change Management and policy requirements
• Provide stakeholders visibility into Agile team delivery plans and progress
• Promote Agile principles and mindset through coaching
• Optimize story flow and value delivery for medium- to high-complexity projects and programs
• Apply metrics to assess team delivery, maturity, and performance
• Identify and share team improvement opportunities
• Partner with product stakeholders to maintain healthy product and Sprint backlogs
• Coach and mentor teams toward high performance and continuous improvement
• Lead scaled planning, including Pre-Planning/Preparation and Program Increment Planning Events
• Represent the team in Scrum of Scrums and Agile Release Train Syncs
• Collaborate with Product Owners, development, and test team members to prioritize and define stories using JIRA
• Coordinate work between US-based onshore and India-based offshore teams
• Integrate with project, technology, and business partners to manage projects and gather status updates
• Influence and negotiate with partners to obtain agreement
• Ensure the definition of done is understood and followed

Scrum Master II

Full-stack Engineer

• Provide technical leadership and define engineering strategy for complex, business-critical initiatives
• Ensure design and engineering approaches for complex features align with the larger portfolio solution
• Define the technology tool stack and evaluate and adapt testing tools, frameworks, and practices
• Enable teams and applications with CI/CD capabilities and collaborate with technical stakeholders on pipeline efficiency
• Guide teams on design and high-performance coding best practices, including pairing and code reviews
• Deliver complex features end-to-end, including automation, for one or multiple teams at program level
• Conduct research, design prototyping, and exploration of new toolsets and components for release management, CI/CD, and features
• Establish high-level solution needs with stakeholders and technical requirements with architects
• Drive architecture, design, and delivery of a next-generation wire payment processing platform
• Provide technical direction to multiple cross-functional teams and mentor engineers
• Establish engineering best practices and ensure delivery of strategic business initiatives
• Partner with business stakeholders, architects, product teams, and engineering leadership to define technology strategy and influence roadmaps
• Deliver scalable, resilient, and high-performing solutions

Lead Software Engineer, Payments Modernization

Risk

• Manage Data Use Governance requests through intake, review, approvals, agreement creation, publication, tracking, and maintenance
• Evaluate data use requests for compliance with data governance, security, privacy, regulatory, and risk requirements
• Partner with business, data, and technology teams to document business purpose, requirements, users, workflows, and expected outcomes
• Review data elements, sources, transformations, delivery methods, and data flows for appropriate use and governance compliance
• Coordinate reviews and approvals with Data Owners, Data Custodians, Risk, Security, Privacy, and other stakeholders
• Resolve incomplete, unsupported, or noncompliant requests while maintaining accurate governance records and supporting documentation
• Support metadata management, including data catalogs, lineage, dictionaries, glossaries, registry records, and agreement documentation
• Manage multiple concurrent requests and prioritize work based on business impact, risk, regulatory requirements, audit relevance, and project dependencies
• Identify unauthorized or legacy data use, drive remediation efforts, and support exception and corrective action processes
• Support audits, regulatory inquiries, governance reporting, and continuous improvement of governance processes, controls, templates, and stakeholder guidance

Data Governance Analyst

Manager

• Support the Platform and Product Controls CORE team within Specialized Consumer Client Solutions
• Promote business continuity, crisis management, operational resilience, and cross-functional collaboration
• Facilitate and execute deliverables related to business continuity planning, testing, incident management, and progress reporting
• Provide business continuity subject matter expertise and recovery and resolution planning support
• Coordinate platform incident management and operational readiness for major events
• Prepare Business Continuity plans for major market events and manage real-time live events
• Develop and continuously review templates, playbooks, and critical information
• Identify business risks and associated controls to mitigate operational, systematic, reputational, and credit risk
• Establish communication forums with business partners and identify internal process improvements
• Establish action plans for initiatives and projects
• Assess risk and control environment design and effectiveness
• Monitor and test controls, identify issues, and implement control improvements for remediation
• Lead optimized controls and Quality Assurance practices supporting business continuity
• Manage team members conducting quality inspection reviews
• Ensure timely execution of QA activities, case management, and results reporting
• Manage and review responses for regulatory exams, internal audits, monitoring, and inspection reviews
• Ensure data accuracy and capture information for inspection metrics and governance dashboards
• Potentially manage associates, coach employees, manage budgets, and drive business outcomes

Business Control Manager

• Provide independent credit risk oversight for consumer real estate products, including first mortgage and home equity
• Focus on policy execution, credit exceptions, originations, servicing or portfolio risk, and emerging risk identification
• Assess proposed credit policy changes, policy expansion requests, exception strategies, and emerging credit issues
• Perform complex portfolio, policy, exception, and risk analyses using large datasets
• Identify trends, approval patterns, emerging risks, credit performance concerns, and potential policy gaps
• Support oversight of servicing, collateral valuation, and exceptions
• Partner with business, risk, product, operations, policy, compliance, and technology stakeholders
• Translate insights into risk mitigation strategies, governance actions, and policy enhancements

Relationship Banker

Relationship Banker – Mass Southeast Market

Online Account Opening Specialist – Operations Specialist

Relationship Banker – Mass Southeast Market

Relationship Banker

Relationship Banker

Global Financial Crimes Specialist – Automation

Relationship Banker

Relationship Banker

Relationship Banker

Scrum Master II

Lead Software Engineer, Payments Modernization

Data Governance Analyst

Business Control Manager

Senior Risk Analysis Manager