Bank of America

Product Manager

• Lead daily management and development of Institutional Retirement products
• Develop, maintain, and execute product strategic plans
• Deliver innovative solutions for Workplace Benefits clients
• Identify product gaps and develop solution plans
• Manage investment platforms, including selling agreements, fee arrangements, share class structures, and investment data
• Develop and execute strategies aligned with client and marketplace needs
• Analyze competitive landscapes to identify strategic opportunities and target markets
• Partner across cross-functional teams to develop product solutions and capabilities
• Collaborate with stakeholders on go-to-market strategies and product positioning
• Develop and manage risk mitigation strategies while monitoring regulatory changes
• Develop business cases, organize information, and document recommendations
• Identify opportunities to simplify processes, reduce operating risk, and control expenses
• Lead complex cross-functional projects with limited oversight
• Communicate complex information clearly, concisely, and in an organized manner

Senior Workplace Benefits Product Manager

Banker

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build client relationships to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with small business, lending, and investment experts to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker

• Engage clients in the lobby and educate them on self-service resources
• Assist clients with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct in-depth conversations to understand clients' financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank's risk culture and pursue operational excellence
• Build client relationships to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and network
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Human Resources

• Develop HR strategies for large, complex business units within a major Line of Business
• Develop and execute tactical plans to achieve strategic objectives and organizational effectiveness
• Drive HR activities including talent acquisition, compensation, employee relations, regulatory compliance, performance management, employee engagement, and development
• Manage strategic delivery of Enterprise and Line of Business HR priorities
• Ensure organizational effectiveness across talent acquisition, performance management, talent development and learning, succession planning, and compensation
• Apply operational excellence, organizational health, opportunity, and inclusion lenses across HR people processes
• Partner with business leaders as a trusted advisor to align programs and practices with Enterprise culture and conduct principles
• Manage and influence workforce activities including headcount reporting and analytics, financials and expenses, promotions, performance, talent management, and cross-HR initiatives
• Collaborate with compensation, talent acquisition, and business partners on employee compensation guidance and expense management
• Use HR reporting tools to inform strategic decision-making
• Lead and participate in Line of Business HR initiatives
• Serve as a member of the Consumer Banking HR team

Human Resources Manager – Consumer Banking

• Engage clients in the lobby and educate them on self-service resources
• Assist clients with mobile banking, online banking, and ATM transactions
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build client relationships to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with small-business, lending, and investment experts to grow business knowledge and networks
• Manage financial-center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Scrum Master

• Facilitate Scrum ceremonies including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives
• Manage dependencies, risks, impediments, and compliance with Enterprise Change Management and policy requirements
• Provide stakeholders visibility into Agile team delivery plans and progress
• Promote Agile principles and mindset through coaching
• Optimize story flow and value delivery for medium- to high-complexity projects and programs
• Apply metrics to assess team delivery, maturity, and performance
• Identify and share team improvement opportunities
• Partner with product stakeholders to maintain healthy product and Sprint backlogs
• Coach and mentor teams toward high performance and continuous improvement
• Lead scaled planning, including Pre-Planning/Preparation and Program Increment Planning Events
• Represent the team in Scrum of Scrums and Agile Release Train Syncs
• Collaborate with Product Owners, development, and test team members to prioritize and define stories using JIRA
• Coordinate work between US-based onshore and India-based offshore teams
• Integrate with project, technology, and business partners to manage projects and gather status updates
• Influence and negotiate with partners to obtain agreement
• Ensure the definition of done is understood and followed

Scrum Master II

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct deep conversations with clients to understand financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities
• Train at one financial center and potentially move to another location within a reasonable commuting distance based on business needs

Full-stack Engineer

• Provide technical leadership and define engineering strategy for complex, business-critical initiatives
• Ensure design and engineering approaches for complex features align with the larger portfolio solution
• Define the technology tool stack and evaluate and adapt testing tools, frameworks, and practices
• Enable teams and applications with CI/CD capabilities and collaborate with technical stakeholders on pipeline efficiency
• Guide teams on design and high-performance coding best practices, including pairing and code reviews
• Deliver complex features end-to-end, including automation, for one or multiple teams at program level
• Conduct research, design prototyping, and exploration of new toolsets and components for release management, CI/CD, and features
• Establish high-level solution needs with stakeholders and technical requirements with architects
• Drive architecture, design, and delivery of a next-generation wire payment processing platform
• Provide technical direction to multiple cross-functional teams and mentor engineers
• Establish engineering best practices and ensure delivery of strategic business initiatives
• Partner with business stakeholders, architects, product teams, and engineering leadership to define technology strategy and influence roadmaps
• Deliver scalable, resilient, and high-performing solutions

Lead Software Engineer, Payments Modernization

Manager

• Support the Platform and Product Controls CORE team within Specialized Consumer Client Solutions
• Promote business continuity, crisis management, operational resilience, and cross-functional collaboration
• Facilitate and execute deliverables related to business continuity planning, testing, incident management, and progress reporting
• Provide business continuity subject matter expertise and recovery and resolution planning support
• Coordinate platform incident management and operational readiness for major events
• Prepare Business Continuity plans for major market events and manage real-time live events
• Develop and continuously review templates, playbooks, and critical information
• Identify business risks and associated controls to mitigate operational, systematic, reputational, and credit risk
• Establish communication forums with business partners and identify internal process improvements
• Establish action plans for initiatives and projects
• Assess risk and control environment design and effectiveness
• Monitor and test controls, identify issues, and implement control improvements for remediation
• Lead optimized controls and Quality Assurance practices supporting business continuity
• Manage team members conducting quality inspection reviews
• Ensure timely execution of QA activities, case management, and results reporting
• Manage and review responses for regulatory exams, internal audits, monitoring, and inspection reviews
• Ensure data accuracy and capture information for inspection metrics and governance dashboards
• Potentially manage associates, coach employees, manage budgets, and drive business outcomes

Business Control Manager

Account Manager

• Support the creation, onboarding, and maintenance of accounts according to established guidelines and procedures
• Provide quality service and efficient operations support to internal business partners and external clients
• Review account requests and documentation for completeness
• Process account openings and maintenance updates
• Confirm documentation, obtain required approvals or exceptions, and complete account requests
• Respond to client inquiries through multiple channels, provide status updates, and communicate decisions or outstanding requirements
• Research processing errors, resolve routine exceptions, and complete corrective actions
• Identify potential operational issues and escalate risk concerns appropriately
• Handle inbound calls, sort and distribute mail, maintain records, and store required evidence
• Understand end-to-end process flows, controls, risks, and upstream/downstream impacts
• Complete high-volume work within a 48-hour period

Account Management Operations Representative – Onboarding and Maintenance

Financial Planning and Analysis

• Provide comprehensive financial advice and customized solutions to clients
• Build financial plans using brokerage products, including stocks, bonds, mutual funds, annuities, banking, and money-managed solutions
• Recommend banking and investment strategies aligned with client goals and needs
• Triage client requests and refer them to appropriate internal service providers based on needs and asset thresholds
• Meet with clients to review financial and investment goals and recommend products
• Identify and engage potential new clients through referrals or financial center clientele
• Mitigate and control risk in daily activities
• Complete required licenses and trainings
• Register with the federal registry system and maintain SAFE Act good standing
• Potentially provide residential mortgage loans
• Train at one financial center and potentially begin in a phone-based capacity until a suitable financial center is determined

Financial Solutions Advisor

• Lead, coach, and develop a team of Senior Resolution Managers focused on client retention, associate development, and service excellence
• Elevate the skills and effectiveness of Senior Resolution Managers as client advocates and people leaders
• Establish and execute strategies to improve client retention, client advocacy, and associate performance
• Develop future leaders through mentorship, coaching, succession planning, and targeted development opportunities
• Foster accountability, coaching excellence, and continuous leadership development
• Partner with frontline leaders to strengthen retention-focused behaviors, coaching effectiveness, and associate capability
• Use business insights, client trends, and performance data to identify opportunities and drive improvement
• Oversee escalated client matters and case management activities to ensure consistent advocacy and resolution standards
• Build and maintain a leadership pipeline by identifying and developing high-potential talent

Registered Team Manager

• Drive product strategy, portfolio management, and delivery execution across Merchant Services Technology capabilities
• Oversee a portfolio of products and strategic initiatives
• Lead Product Owners and Project/Program Managers responsible for business and technology outcomes
• Partner with business, operations, technology, risk, and compliance stakeholders
• Establish product visions and roadmaps
• Provide portfolio oversight and manage investment priorities
• Oversee program execution and develop high-performing teams
• Generate program visions and roadmaps based on customer requirements, industry trends, regulations, and strategic direction
• Communicate program vision and roadmaps to stakeholders, product owners, and teams
• Oversee product budgets and personnel and non-personnel expenses with finance partners
• Define business capabilities and align them to products or create new products
• Ensure product availability with demand and capacity teams
• Develop business cases for new products and additional features
• Manage and prioritize product backlogs, features, and epics
• Provide portfolio governance, reporting, financial oversight, and executive communications
• Oversee program planning, dependency management, risk mitigation, and execution across multiple workstreams
• Lead, coach, mentor, and manage performance for Product Owners, Product Analysts, and Project/Program Managers
• Drive workforce planning, talent development, succession planning, and organizational capability growth
• Establish and monitor KPIs, product health metrics, delivery outcomes, and value realization measures
• Promote continuous improvement, Agile best practices, innovation, and operational excellence
• Model inclusion, manage process and data, communicate enterprise decisions, manage risk, steward finances, develop talent, and drive business outcomes

Product Manager – Merchant Services Technology

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions for clients
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities