Bank of America

Banker

• Engage clients in the lobby and educate them on self-service resources
• Assist clients with mobile banking, online banking, and ATM transactions
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker

• Engage clients in the lobby and educate them on self-service resources
• Assist clients with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct in-depth conversations to understand clients' financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank's risk culture and pursue operational excellence
• Build client relationships to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and network
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Serve as the first point of contact for financial center clients
• Uncover personal banking needs of individual and small business clients
• Offer appropriate banking solutions and connect clients to specialists
• Deepen client relationships through platform services
• Support clients with self-service and transactional activities
• Provide exceptional client care
• Proactively connect with clients through outbound calls
• Conduct consistent follow-up routines
• Partner with teams to provide consumer and small business solutions, services, and strategies
• Assist, educate, and train clients on simple transactions through self-service technologies
• Leverage resources, technologies, and processes to optimize client experience and operational accuracy
• Follow established processes, laws, and guidelines for account opening, account maintenance, and Digital Assisted Shopping
• Manage client interactions in accordance with bank and regulatory requirements

Senior Banker

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Have deep conversations with clients to understand their financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and pursue operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Grow business knowledge and networks by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Manager

• Support the Platform and Product Controls CORE team within Specialized Consumer Client Solutions
• Promote business continuity, crisis management, operational resilience, and cross-functional collaboration
• Facilitate and execute deliverables related to business continuity planning, testing, incident management, and progress reporting
• Provide business continuity subject matter expertise and recovery and resolution planning support
• Coordinate platform incident management and operational readiness for major events
• Prepare Business Continuity plans for major market events and manage real-time live events
• Develop and continuously review templates, playbooks, and critical information
• Identify business risks and associated controls to mitigate operational, systematic, reputational, and credit risk
• Establish communication forums with business partners and identify internal process improvements
• Establish action plans for initiatives and projects
• Assess risk and control environment design and effectiveness
• Monitor and test controls, identify issues, and implement control improvements for remediation
• Lead optimized controls and Quality Assurance practices supporting business continuity
• Manage team members conducting quality inspection reviews
• Ensure timely execution of QA activities, case management, and results reporting
• Manage and review responses for regulatory exams, internal audits, monitoring, and inspection reviews
• Ensure data accuracy and capture information for inspection metrics and governance dashboards
• Potentially manage associates, coach employees, manage budgets, and drive business outcomes

Business Control Manager

Full-stack Engineer

• Provide technical leadership and define engineering strategy for complex, business-critical initiatives
• Ensure design and engineering approaches for complex features align with the larger portfolio solution
• Define the technology tool stack and evaluate and adapt testing tools, frameworks, and practices
• Enable teams and applications with CI/CD capabilities and collaborate with technical stakeholders on pipeline efficiency
• Guide teams on design and high-performance coding best practices, including pairing and code reviews
• Deliver complex features end-to-end, including automation, for one or multiple teams at program level
• Conduct research, design prototyping, and exploration of new toolsets and components for release management, CI/CD, and features
• Establish high-level solution needs with stakeholders and technical requirements with architects
• Drive architecture, design, and delivery of a next-generation wire payment processing platform
• Provide technical direction to multiple cross-functional teams and mentor engineers
• Establish engineering best practices and ensure delivery of strategic business initiatives
• Partner with business stakeholders, architects, product teams, and engineering leadership to define technology strategy and influence roadmaps
• Deliver scalable, resilient, and high-performing solutions

Lead Software Engineer, Payments Modernization

Account Manager

• Support the creation, onboarding, and maintenance of accounts according to established guidelines and procedures
• Provide quality service and efficient operations support to internal business partners and external clients
• Review account requests and documentation for completeness
• Process account openings and maintenance updates
• Confirm documentation, obtain required approvals or exceptions, and complete account requests
• Respond to client inquiries through multiple channels, provide status updates, and communicate decisions or outstanding requirements
• Research processing errors, resolve routine exceptions, and complete corrective actions
• Identify potential operational issues and escalate risk concerns appropriately
• Handle inbound calls, sort and distribute mail, maintain records, and store required evidence
• Understand end-to-end process flows, controls, risks, and upstream/downstream impacts
• Complete high-volume work within a 48-hour period

Account Management Operations Representative – Onboarding and Maintenance

Risk

• Manage Data Use Governance requests through intake, review, approvals, agreement creation, publication, tracking, and maintenance
• Evaluate data use requests for compliance with data governance, security, privacy, regulatory, and risk requirements
• Partner with business, data, and technology teams to document business purpose, requirements, users, workflows, and expected outcomes
• Review data elements, sources, transformations, delivery methods, and data flows for appropriate use and governance compliance
• Coordinate reviews and approvals with Data Owners, Data Custodians, Risk, Security, Privacy, and other stakeholders
• Resolve incomplete, unsupported, or noncompliant requests while maintaining accurate governance records and supporting documentation
• Support metadata management, including data catalogs, lineage, dictionaries, glossaries, registry records, and agreement documentation
• Manage multiple concurrent requests and prioritize work based on business impact, risk, regulatory requirements, audit relevance, and project dependencies
• Identify unauthorized or legacy data use, drive remediation efforts, and support exception and corrective action processes
• Support audits, regulatory inquiries, governance reporting, and continuous improvement of governance processes, controls, templates, and stakeholder guidance

Data Governance Analyst

Sales

• Drive new merchant business acquisition in partnership with Treasury Sales Officers and relationship managers
• Engage clients as part of the extended client team for complex merchant sales
• Consult on client commerce ecosystems, integrations, industry standards, trends, and broader bank product solutions
• Serve as the main point of contact for new merchant business sales involving higher-valued and more complex opportunities
• Develop tailored value propositions for different client types and industries
• Position value and drive solutions across merchant offerings including Tokenization, Equipment, and Transaction Routing
• Work across a matrixed coverage organization to uncover opportunities, target prospects, and close new business
• Provide strategic guidance and advisory content to encourage prospects and clients to move merchant services to Bank of America
• Support the merchant product sales cycle, including client selection, pricing, credit review, and post-sale implementation
• Develop new business, maintain consistent pipeline growth, and improve conversion
• Manage client engagements, account management, complex deals, and emerging solution opportunities to grow market share
• Represent the bank at key industry events and lead consultative discussions
• Support banking line partners with treasury management, product risk, and policy application throughout the sales cycle
• Manage strategy and tactical execution of segment initiatives across Lines of Business
• Identify responses to emerging product trends, competitive strategies, and market gaps
• Develop and implement programs and policies supporting Global Treasury solutions and local market strategies
• Participate as product or industry expert in client call planning and strategic client reviews

Merchant, Specialized Product Sales

Scrum Master

• Facilitate Scrum ceremonies including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives
• Manage dependencies, risks, impediments, and compliance with Enterprise Change Management and policy requirements
• Provide stakeholders visibility into Agile team delivery plans and progress
• Promote Agile principles and mindset through coaching
• Optimize story flow and value delivery for medium- to high-complexity projects and programs
• Apply metrics to assess team delivery, maturity, and performance
• Identify and share team improvement opportunities
• Partner with product stakeholders to maintain healthy product and Sprint backlogs
• Coach and mentor teams toward high performance and continuous improvement
• Lead scaled planning, including Pre-Planning/Preparation and Program Increment Planning Events
• Represent the team in Scrum of Scrums and Agile Release Train Syncs
• Collaborate with Product Owners, development, and test team members to prioritize and define stories using JIRA
• Coordinate work between US-based onshore and India-based offshore teams
• Integrate with project, technology, and business partners to manage projects and gather status updates
• Influence and negotiate with partners to obtain agreement
• Ensure the definition of done is understood and followed

Scrum Master II

Product Manager

• Drive product strategy, portfolio management, and delivery execution across Merchant Services Technology capabilities
• Oversee a portfolio of products and strategic initiatives
• Lead Product Owners and Project/Program Managers responsible for business and technology outcomes
• Partner with business, operations, technology, risk, and compliance stakeholders
• Establish product visions and roadmaps
• Provide portfolio oversight and manage investment priorities
• Oversee program execution and develop high-performing teams
• Generate program visions and roadmaps based on customer requirements, industry trends, regulations, and strategic direction
• Communicate program vision and roadmaps to stakeholders, product owners, and teams
• Oversee product budgets and personnel and non-personnel expenses with finance partners
• Define business capabilities and align them to products or create new products
• Ensure product availability with demand and capacity teams
• Develop business cases for new products and additional features
• Manage and prioritize product backlogs, features, and epics
• Provide portfolio governance, reporting, financial oversight, and executive communications
• Oversee program planning, dependency management, risk mitigation, and execution across multiple workstreams
• Lead, coach, mentor, and manage performance for Product Owners, Product Analysts, and Project/Program Managers
• Drive workforce planning, talent development, succession planning, and organizational capability growth
• Establish and monitor KPIs, product health metrics, delivery outcomes, and value realization measures
• Promote continuous improvement, Agile best practices, innovation, and operational excellence
• Model inclusion, manage process and data, communicate enterprise decisions, manage risk, steward finances, develop talent, and drive business outcomes

Product Manager – Merchant Services Technology

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct deep conversations with clients to understand financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities
• Train at one financial center and potentially move to another location within a reasonable commuting distance based on business needs

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build client relationships to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with small business, lending, and investment experts to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions for clients
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Human Resources

• Develop HR strategies for large, complex business units within a major Line of Business
• Develop and execute tactical plans to achieve strategic objectives and organizational effectiveness
• Drive HR activities including talent acquisition, compensation, employee relations, regulatory compliance, performance management, employee engagement, and development
• Manage strategic delivery of Enterprise and Line of Business HR priorities
• Ensure organizational effectiveness across talent acquisition, performance management, talent development and learning, succession planning, and compensation
• Apply operational excellence, organizational health, opportunity, and inclusion lenses across HR people processes
• Partner with business leaders as a trusted advisor to align programs and practices with Enterprise culture and conduct principles
• Manage and influence workforce activities including headcount reporting and analytics, financials and expenses, promotions, performance, talent management, and cross-HR initiatives
• Collaborate with compensation, talent acquisition, and business partners on employee compensation guidance and expense management
• Use HR reporting tools to inform strategic decision-making
• Lead and participate in Line of Business HR initiatives
• Serve as a member of the Consumer Banking HR team

Relationship Banker

Relationship Banker

Senior Banker

Relationship Banker

Business Control Manager

Lead Software Engineer, Payments Modernization

Account Management Operations Representative – Onboarding and Maintenance

Data Governance Analyst

Merchant, Specialized Product Sales

Scrum Master II

Product Manager – Merchant Services Technology

Relationship Banker

Relationship Banker

Relationship Banker

Human Resources Manager – Consumer Banking