Bank of America

Banker

• Engage clients in the lobby and educate and assist them with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities
• Train at one financial center and potentially move to another location within a reasonable commuting distance

Relationship Banker

Executive

• Manage administrative support for a Financial Center Channel division, including strategy development, measurement, reporting, and administration
• Facilitate and execute the Division business strategy
• Evaluate developments and needs, develop recommendations, and translate strategic priorities into actionable plans
• Define and facilitate strategies, tactics, measurement, and reporting across the Division
• Serve as liaison to business teams and support partners within a matrixed organization
• Align messaging and priorities across the Division
• Manage the Division Executive’s calendar and align resources to support priorities
• Manage expenses and key people processes, including staffing
• Oversee risk and training completion, including compliance, new-hire, and initiative training
• Oversee Division communications
• Conduct in-person market visits as needed
• Plan and facilitate staff meetings, offsite meetings, and events
• Support disaster and emergency response activities
• Liaise among subject matter teams, frontline execution, and Business Readiness
• Serve as subject matter expert for assigned projects and initiatives
• May manage associates and perform managerial responsibilities including coaching, risk management, financial stewardship, and workforce planning

Business Support Executive

Financial Planning and Analysis

• Work with high-net-worth clients with annual revenues of $100,000–$5 million
• Identify client needs and develop relationships
• Review investment goals and prepare comprehensive investment recommendations
• Leverage technology to achieve business growth goals
• Profile activities to determine clients’ financial objectives
• Drive initiatives to maximize impact for clients and prospects
• Assist with execution of business development plans
• Follow privacy and regulatory guidance
• Develop a book of business to meet and exceed performance hurdles
• Source prospective clients, capitalize on referrals, assess customer needs, and refer customers to internal specialists
• Recommend suitable investment products and services based on objectives, resources, time horizon, risk profile, and preferences
• Balance investment growth, referral activities, customer follow-up, prospect building, administrative compliance, and professional development
• Organize and manage time, people, and budget to run a productive practice
• Seek specialist expertise to identify client planning and investment strategies
• Complete mandated training, assessments, performance goals, and continuing education
• Handle inbound inquiries from leads regarding Merrill offerings
• Position Merrill and Bank of America capabilities
• Collect client profile data and follow standard KYC procedures to open accounts
• Serve as interim Financial Advisor and service client accounts
• Document client interactions and opportunities accurately in Salesforce

Financial Advisor – Merrill Advisor Development Program

• Manage, monitor, and document credit risk for a portfolio of clients
• Monitor changes in credit profiles and compliance with credit agreements
• Structure and underwrite new financing solutions across Global Banking and Markets products
• Assess risk solutions aligned with the bank’s risk appetite and strategies
• Serve as a market- or industry-level resource providing expert advisory guidance on complex debt capital solutions
• Serve as Line/Credit approver with Risk Management and drive internal credit approvals, loan documentation, and closing
• Monitor portfolio activities and approvals
• Collaborate with Relationship Managers, Treasury Solutions Officers, Risk, Syndications, Treasury, and product partners
• Assess client needs and design integrated credit solutions
• Assess borrower creditworthiness through due diligence, financial statement analysis, forecasting, company and industry risk analysis, terms and conditions, and relationship profitability
• Exercise delegated approval authority for lending limits, deal terms, creditworthiness, annual reviews, renewals, risk ratings, and breach actions
• Lead new credit originations with coverage teams and product partners
• Negotiate and structure legal documentation for loans and derivatives
• Establish and adjust internal risk ratings throughout the credit lifecycle
• Train, coach, and mentor Credit Analysts and Associates
• Interact with clients and prospects to understand financial goals, performance, and banking needs
• Underwrite and structure complex credit transactions with minimal oversight
• Travel occasionally for face-to-face interaction with dealer clients
• Participate in transaction negotiation and closing
• Oversee assigned portfolio monitoring, credit quality, compliance, exceptions, and past-due reports

Credit Officer II – Dealer Financial Services

Risk

• Support data and technology requests, complex reporting and analysis, and modeling to manage risk and minimize credit and operating losses
• Review and analyze portfolio trends
• Support development of complex databases or queries to extract data
• Support production of data for internal and external reporting needs
• Work with Technology to implement changes supporting ongoing data needs
• Develop and execute reporting for Risk and business partners to identify and manage risk
• Analyze portfolio trends, loss trends, and portfolio dynamics
• Provide analytical support for product strategic initiatives across Risk functions and lines of business
• Develop database production processes and performance reports for senior management using data mining and advanced analytical techniques
• Respond to complex ad-hoc information requests from internal and external parties
• Support cross-functional efforts to remediate data quality issues
• Monitor control outputs and investigate alerts from control checks
• Design, develop, enhance, and maintain production-critical credit risk data, reports, dashboards, and analytical solutions
• Serve as subject matter expert for assigned data and reporting processes, metrics, and business requirements
• Lead data extraction, transformation, and validation across systems and datasets
• Design and implement end-to-end reporting processes, control frameworks, and monitoring routines
• Perform portfolio and trend analysis, identify risk drivers, and communicate insights to business partners and leadership
• Partner with technology teams and stakeholders to define requirements and improve data and reporting capabilities
• Conduct root cause analysis for reporting issues, data quality concerns, and process breakdowns
• Support regulatory, governance, audit, and control activities

Risk Analysis Specialist II

• Work with high-net-worth clients and prospects to identify needs, develop relationships, review investment goals, and prepare comprehensive investment recommendations
• Develop a book of business to meet and exceed established performance hurdles
• Source prospective clients, capitalize on referrals, assess customer needs, refer customers to appropriate internal specialists, and execute customized solutions
• Recommend suitable investment products and services based on objectives, resources, time horizon, risk profile, and preferences
• Balance investment growth, referral activities, customer follow-up, prospect building, administrative compliance, and personal development
• Organize and manage time, people, and budget to run a productive practice
• Seek specialist expertise to identify planning and investment strategies
• Complete mandated training, assessments, performance goals, and continuing education requirements
• Handle inbound inquiries regarding Merrill offerings and position Merrill and Bank of America capabilities
• Collect client profile data and follow standard KYC procedures to open accounts as appropriate
• Serve as interim Financial Advisor and service client accounts
• Document client interactions and opportunities accurately in Salesforce
• Collaborate with and be mentored by Merrill Financial Advisor Teams, core banking partners, and investment partners

Financial Advisor

Product Manager

• Generate the vision and roadmap for the program based on customer requirements, industry trends, regulations, and strategic direction
• Communicate the program vision and roadmap to stakeholders, product owners, and teams
• Oversee budgets for one or more products, including personnel and non-personnel expenses
• Define business capabilities and align them to products or create new products
• Ensure product availability by partnering with demand and capacity teammates
• Develop business cases for new products and additional features
• Partner with product owners and teams to maximize value through technology expertise and business and industry understanding
• Establish target outcomes with stakeholders and leaders
• Build relationships with business and technology leaders, Compliance, and Risk across multiple organizations
• Coordinate and facilitate program routines, including kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
• Plan and coordinate delivery and dependencies across multiple organizations
• Facilitate communication, collaboration, dependency management, risk management, and impediment removal
• Provide status updates on outcomes, delivery, risks/issues, and schedule
• Ensure execution aligns with target outcomes
• Ensure work complies with Enterprise Change Management standards
• Track success metrics and review performance with stakeholders and leadership

Product Manager – Tech Delivery

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities
• Train at one financial center and potentially move to another location within a reasonable commuting distance based on business needs

Manager

• Support the Data Management – Products team
• Partner with data users, upstream data providers, and technology teams to research and resolve data issues
• Document and communicate new business and data requirements
• Test data and functionality changes
• Develop and maintain controls to ensure data integrity
• Support periodic audits and exams by internal audit, compliance organizations, and regulatory agencies
• Work with Global Regulatory Reporting, Global Liquidity Management, Enterprise Capital Reporting, and related partners
• Validate data accuracy, completeness, and fitness for analysis through testing procedures and data controls
• Use SQL, Excel, and analytics tools to identify data issues, quantify impacts, and answer business, audit, and regulatory questions
• Debug and write SQL/Oracle procedures
• Manage and execute controls, including tracking, monitoring, and resolving control breaches
• Identify data risks and opportunities to simplify, automate, and improve processes
• Perform data validation, reconciliation, production support, monthly trend analysis, and ad hoc analysis
• Perform data sourcing, mapping, analysis, and reporting
• Coordinate with business partners, project management, and technology teams
• Provide input on project documentation
• Identify process improvement opportunities
• Build relationships across CFO Data Management teams and stakeholders such as Technology, Treasury, and Liquidity
• Support change initiatives and enterprise Operational Excellence initiatives
• Leverage emerging technologies such as Alteryx, Tableau, and UiPath

Assistant Manager

• Manage data incidents end-to-end, including assessment, containment, resolution, and post-production review
• Classify, prioritize, and document incidents according to policies and regulatory requirements
• Determine root causes and document business requirements
• Collaborate with upstream data providers and technology teams to develop and test solutions
• Coordinate incident response, communications, and escalations
• Perform quality assurance throughout the incident lifecycle
• Resolve incidents within service-level agreements
• Use Alteryx, Tableau, SQL, Excel, and other analytics tools to identify data issues and quantify impacts
• Build market-product and use-case knowledge to anticipate and address questions and issues
• Evaluate processes, identify and mitigate data risks, and simplify or automate workflows
• Maintain robust process documentation
• Support change agendas and Operational Excellence initiatives
• Serve as the primary point of contact for data incident reporting
• Communicate with internal stakeholders and leadership
• Facilitate post-incident reviews and share findings and lessons learned

Operations

• Review and remediate account applications submitted online via MerrillEdge.com
• Review client information for completeness and client verification according to firm policies and procedures
• Follow up with clients, gather additional information, and set expectations to fulfill requests
• Deliver high-quality customer service with strong client focus and product knowledge
• Provide accurate information by keeping abreast of procedures
• Provide complete and concise explanations to inquiries from all levels of personnel
• Process transactions according to established procedures
• Handle complex and diverse operational functions with operational discipline
• Cover operational areas including analysis, report generation, new account opening, trade processing, payment processing, and data entry
• Assist with phone calls, email boxes, and processing queues

Online Account Opening Specialist – Operations Specialist

Compliance

• Support independent second-line Compliance and Operational Risk oversight of Transaction Reporting and Enterprise Position Monitoring & Disclosures across the Americas region
• Conduct independent review and challenge of TR and EPMD activities for compliance with applicable laws, rules and regulations
• Provide oversight of regulatory changes, control enhancements and remediation initiatives
• Perform monitoring, targeted assessments and risk-based coverage activities to assess process and control effectiveness
• Support second-line data testing to independently review the accuracy of transaction reporting and EPMD submissions
• Assist with developing and maintaining training, procedures and guidance
• Review and challenge FLU processes, risks, controls, Single Process Inventory and Risk and Control Self-Assessments
• Review and challenge reporting incidents, disclosure issues and remediation activities, including root cause analysis and corrective action
• Partner with regional and global stakeholders on regulatory requirements and remediation activities

EAC Compliance & Operational Risk Specialist – Regulatory Reporting

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, ATM, and other self-service resources
• Accurately and efficiently process cash transactions for clients
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and network
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker – Mass Southeast Market

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions for clients as needed
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build client relationships to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with small business, lending, and investment experts to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Engage clients in the lobby and educate them on self-service banking resources
• Assist clients with mobile banking, online banking, and ATM transactions
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with small-business, lending, and investment experts
• Manage financial-center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities