BCD Travel

Consultant

• Provide high-touch service to key client travelers
• Handle incoming requests accurately and efficiently via phone, email, and other channels
• Serve as the primary point of contact for executive-level travelers
• Provide active travel consultation, including travel details and upselling related products
• Use BCD Travel tools and systems to complete requests
• Search and confirm travel reservations
• Apply client travel policies to guide and consult customers
• Fulfill requests regarding DOT, TSA, passports, visas, and other regulations
• Apply travel supplier rules
• Maintain, communicate, and expand knowledge of supported travel industries

VIP Travel Consultant

• Search and confirm travel reservations for customers
• Understand client travel policies and provide consistent customer consultation
• Fulfill requests regarding DOT, TSA, passports, visas, and other necessary regulations
• Provide industry information including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand current knowledge of supported travel industries

Senior Travel Consultant

• Provide high-touch service to key client travelers
• Handle incoming requests accurately and efficiently via phone, email, and other channels
• Serve as the primary point of contact for executive-level travelers
• Provide active travel consultation, travel details, and upsell related products
• Use BCD Travel tools and systems to complete requests
• Search and confirm customer travel reservations
• Apply client travel policies and guide customers consistently
• Fulfill requests involving DOT, TSA, passports, visas, and other regulations
• Apply travel supplier rules
• Maintain, communicate, and expand knowledge of supported travel industries

• Search and confirm travel reservations for customers
• Consult customers consistently according to client travel policies
• Fulfill requests regarding necessary regulations
• Provide industry information, including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand knowledge of supported travel industries
• Respond to requests from current and prospective clients
• Serve as the company’s customer-facing representative

• Search and confirm travel reservations for customers
• Consult customers based on client travel policies
• Fulfill requests regarding necessary regulations
• Provide industry information, including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand current knowledge of supported travel industries

• Search and confirm travel reservations for customers
• Provide consultation based on client travel policies
• Fulfill requests regarding necessary regulations
• Provide industry information including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand knowledge of supported travel industries

Travel Consultant

Product Designer

• Own product planning and roadmap alignment for assigned agent-facing tools and functionality
• Define and manage product requirements, user stories, success measures, and release priorities
• Evaluate business needs, adoption trends, agent feedback, issue patterns, bugs, and enhancement requests
• Ensure product changes align with agent experience, operational workflows, client impact, and business objectives
• Identify workflow gaps, product limitations, and future enhancement opportunities
• Review product performance, adoption metrics, issue trends, and user impacts
• Oversee implementation readiness, testing strategy, communication planning, training approach, and hypercare support
• Coordinate testing participation, track reported issues, maintain readiness logs, identify gaps or risks, and support release preparation
• Engage product, operations, development, regional leadership, support teams, and business partners to align priorities and support delivery
• Communicate status, risks, and adoption insights to leadership and operational teams

Manager, Product Planning – Agent User Experience, Travel Experience & Commerce

• Search and confirm travel reservations for customers
• Understand client travel policies and consistently provide consultation
• Fulfill requests regarding regulations, including DOT, TSA, passports, and visas
• Provide industry information such as low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand current knowledge of supported travel industries

• Search and confirm travel reservations for customers
• Consult customers according to client travel policies
• Fulfill requests regarding DOT, TSA, passports, visas, and other regulations
• Provide industry information including low fares, exchange costs, and penalties
• Review operational processes and client commercial relationships and suggest improvements
• Maintain, communicate, and expand knowledge of supported travel industries

Business Development Rep

• Lead and develop the management team and business partnerships, setting objectives, standards and priorities
• Build program management, stakeholder engagement and documentation capabilities
• Coordinate between business partners and Shared Service Centers
• Support business cases, budgets, pricing and financial assessments
• Oversee solution design, mobilization, migration, stabilization and handover
• Support governance across Shared Services locations and regional service centers
• Provide visibility into business partner health, service commitments and material risks
• Support operational and technology-enabled transformation efforts
• Maintain visibility of cross-functional dependencies and obtain timely decisions
• Lead recruiting, onboarding, performance management and development for direct reports

Senior Director, Global Shared Services Business Development

• Provide travel consulting services for BCD Travel’s corporate clients
• Support companies in traveling smart and achieving more through BCD Travel’s business travel solutions
• Collaborate with BCD Travel’s global team
• Contribute to a sustainable future for business travel

• Communicate and respond to requests from current and new clients
• Provide high-touch service to key client travelers
• Handle incoming requests accurately and efficiently via phone, email, and other channels
• Support specialized customer training programs
• Support group air fulfillment
• Search and confirm travel reservations
• Consult customers regarding client travel policies
• Fulfill requests involving DOT, TSA, passports, visas, and other regulations
• Provide industry information including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand knowledge of supported travel industries

• Search and confirm travel reservations for customers
• Provide high-touch service to key client travelers
• Accurately and efficiently handle incoming requests via phone, email, and other channels
• Understand client travel policies and provide customer consultation
• Fulfill requests regarding DOT, TSA, passports, visas, and other necessary regulations
• Provide industry information on low fares, exchange costs, and penalties
• Support specialized customer training programs and group air fulfillment
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand current knowledge of supported travel industries

Analyst

• Support and review low level complexity help desk requests
• Provide a proactive and consultative approach to programming basic entry-level solutions
• Learn, understand, and consistently adhere to department guidelines and procedures
• Provide basic troubleshooting for client concerns, programming errors, and escalations
• Perform basic routine requirements gathering and routine writing
• QC Web updates per help desk requests
• Provide an ongoing resource for OBT and QCE implementation projects
• Submit requests to detach and/or attach global standard optional or custom routines
• QC Web account creation for project implementations

Travel Automation Analyst

Account Executive

• Manage a team of program managers or a major account
• Help achieve company goals related to client retention, quality service delivery, client and BCD Travel profitability, preferred vendor maximization, and technology implementation
• Provide oversight and direction to the team, including performance/activity updates with stakeholders
• Establish multi-level, strategic client relationships
• Support development of client and department budgets
• Lead the Account Management team in developing strategic client business plans
• Explore opportunities to expand client servicing relationships through regional or global expansion
• Negotiate client contract terms in accordance with company approval processes and commercial policy

VIP Travel Consultant

Senior Travel Consultant

VIP Travel Consultant

Senior Travel Consultant

Senior Travel Consultant

Travel Consultant

Manager, Product Planning – Agent User Experience, Travel Experience & Commerce

Travel Consultant

Senior Travel Consultant

Senior Director, Global Shared Services Business Development

Travel Consultant

Senior Travel Consultant

Senior Travel Consultant

Travel Automation Analyst

Director, Account Management