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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing sensitive information and executing high-impact matters with financial and legal implications. Strong ability to collaborate with cross-functional partners while maintaining discretion and attention to detail.
Highest-signal resume keywords
Trust And Safety ExperienceLegal Document InterpretationProblem-Solving SkillsStrong Communication SkillsCaseload Management
About the role
Key responsibilities & impact- Independently assess information and take appropriate action on sensitive trust and safety concerns via phone and email
- Oversee and execute high-impact matters with potential financial and legal implications, including interpreting complex legal documents
- Oversee payment and distribution of the Thumbtack Guarantee to customers
- Manage personally identifiable information with care and discretion
- Advise agents and managers on escalated and sensitive concerns and communicate company policies and guidelines to users
- Collaborate with Legal and other cross-functional partners on shared initiatives
- Help create and execute OKRs and KPIs
- Self-prioritize caseload to drive departmental goals
- Contribute to team culture through peer collaboration, training, and coaching
Requirements
What you’ll need- Experience in a related field such as Trust and Safety, Law Enforcement, Compliance, Human Resources, Legal, or another field requiring a high degree of confidentiality, discretion, and attention to detail
- Proven ability to handle sensitive information with discretion and to think quickly and stay calm in intense, difficult situations without direct guidance
- Exceptional problem-solving, critical thinking, and strategic thinking skills
- Ability to independently manage a caseload and volume across multiple systems by prioritizing time and efforts
- Strong communication and interpersonal skills, with the ability to tailor messages to customers, pros, internal teams, and cross-functional partners
- Collaborative, self-driven approach, openness to constructive feedback, and ability to build expertise quickly and adapt to shifting priorities
- High school diploma or equivalent
Benefits
Comp & perks- Remote work
- Equal opportunity workplace
- Reasonable accommodation for individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Critical ThinkingStrategic ThinkingInterpersonal SkillsCollaborationAdaptability
Industry Keywords
ConfidentialityDiscretionComplianceHuman ResourcesLaw Enforcement