EXL

Senior Engagement Manager

EXL
Posted 10/20/2026full-timeRemote • CanadaSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Marketing Data Science and client management, with a strong focus on fraud detection and prevention strategies. Proficient in leading analytical projects and implementing fraud platforms while ensuring compliance with KYC/IDV and audit controls.

Highest-signal resume keywords
12+ Years Experience In Marketing Data ScienceFraud Platform Experience (Actimize, FICO, SAS)Feature Engineering From Digital, Device, And Behavioral DataLeadership And People-Management SkillsUnderstanding Of KYC/IDV And Dispute/Chargeback Flows

About the role

Key responsibilities & impact
  • Serve as the main client contact, engaging with C-level and senior stakeholders
  • Track fraud trends and funnels; refine rules and models to balance loss, approvals, and customer experience
  • Assess strategy performance, including detection rate, false positives, manual review, and referral, and recommend improvements
  • Monitor emerging typologies such as ATO, first-party fraud, synthetic ID, mule, and merchant fraud, and adjust controls proactively
  • Own test-and-learn initiatives: design champion–challenger tests, measure lift, and codify winners
  • Oversee decisioning implementation on fraud platforms, ensuring audit controls and documentation
  • Align with Operations on case workflows, dispute/chargeback processes, and agent playbooks
  • Lead and plan analytical projects with offshore teams for smooth execution

Requirements

What you’ll need
  • 12+ years of experience in Marketing Data Science, consulting, solution design, and client management
  • Unsecured lending experience with Banks / FinTechs
  • Experience with fraud platforms such as Actimize, FICO, or SAS
  • Experience with feature engineering from digital, device, and behavioral data
  • Hands-on experience with rules design, model usage, segmentation, and A/B testing
  • Understanding of KYC/IDV, dispute/chargeback flows, and control/audit needs
  • Demonstrable leadership ability, superior problem-solving, and people-management skills
  • Excellent communication, presentation, and story-building skills in a consulting setup
  • Bachelor's Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Fraud Detection StrategiesRules DesignModel UsageSegmentationA/B TestingData AnalysisPerformance AssessmentTest-And-Learn InitiativesDecisioning ImplementationAudit Controls
Soft Skills
Excellent Communication SkillsPresentation SkillsStory-Building SkillsSuperior Problem-Solving Skills
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Unsecured LendingFinTechClient ManagementConsultingFraud TrendsEmerging TypologiesChargeback ProcessesCase Workflows