Case Manager II – Trust & Safety
Thumbtack
Posted: 10/19/2026
External Audit Manager
PwC
Posted: 10/19/2026
Insights Manager II, Retail Insights
Instacart
Posted: 10/19/2026SQL
District Manager – Metabolics
AbbVie
Posted: 10/19/2026Case Manager II – Trust & Safety
Thumbtack
Posted: 10/19/2026
General Manager – Line of Credit
NinjaHoldings
Posted: 10/19/2026
Studio Manager
CorePower Yoga
Posted: 10/19/2026Studio Manager
CorePower Yoga
Posted: 10/19/2026
Senior Benefits Manager
LaunchDarkly
Posted: 10/19/2026
District Manager, Oncology Solid Tumor GU
Johnson & Johnson
Posted: 10/19/2026District Manager, Oncology, Solid Tumor, GU
Johnson & Johnson
Posted: 10/19/2026
Creator Manager
Grail Talent
Posted: 10/19/2026Creator Manager
Grail Talent
Posted: 10/19/2026
Automotive General Manager
ProTech,LLC
Posted: 10/19/2026
Safety Manager
Cornerstone
Posted: 10/19/2026
Audit Manager – Principal
BGM Group
Posted: 10/19/2026
Project Safety Manager
The Cooper Turner Beck Group
Posted: 10/19/2026
Case Manager
Osaic
Posted: 10/19/2026
Workers Compensation Manager
Boeing
Posted: 10/19/2026Senior Manager – Corporate Investigations
Boeing
Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Trust and Safety management, with a strong focus on handling sensitive information, legal document interpretation, and effective communication across cross-functional teams. Proven ability to prioritize and manage caseloads while contributing to team culture and achieving departmental goals.
Highest-signal resume keywords
Trust And Safety ManagementLegal Document InterpretationProblem-Solving SkillsStrong Communication SkillsCaseload Management
About the role
Key responsibilities & impact- Independently assess and act on sensitive Trust and Safety concerns via phone and email while balancing user support with organizational risk mitigation
- Oversee and execute high-impact matters with potential financial and legal implications, including interpreting complex legal documents
- Oversee payment and distribution of the Thumbtack Guarantee to customers
- Manage personally identifiable information with care and discretion
- Consult other agents and managers on escalated and sensitive concerns and communicate company policies and guidelines to users
- Collaborate with Legal and other cross-functional partners on shared initiatives
- Help create and execute OKRs and KPIs measuring success
- Self-prioritize caseload to drive departmental goals
- Contribute to team culture through peer collaboration, training, and coaching
Requirements
What you’ll need- Experience in a related field such as Trust and Safety, Law Enforcement, Compliance, Human Resources, Legal, or another field requiring a high degree of confidentiality, discretion, and attention to detail
- Proven ability to handle sensitive information with discretion and to think quickly and stay calm in intense, difficult situations without direct guidance
- Exceptional problem-solving, critical thinking, and strategic thinking skills
- Ability to independently manage a caseload and volume across multiple systems by prioritizing time and efforts
- Strong communication and interpersonal skills, with the ability to tailor messages to customers, pros, internal teams, and cross-functional partners
- Collaborative, self-driven approach, openness to constructive feedback, and ability to build expertise quickly and adapt to shifting priorities
- High school diploma or equivalent
- Ability to work from an eligible supported location in the United States, Ontario or British Columbia, Canada, or the Philippines
- Must indicate whether employment visa sponsorship will be required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention To DetailCritical ThinkingStrategic ThinkingInterpersonal SkillsCollaborative Approach
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
ConfidentialityDiscretionRisk MitigationOKRsKPIsHuman ResourcesComplianceLaw Enforcement