HR Service Delivery, Analytics and Insights Partner
Boeing
Posted: 10/21/2026ServiceNowTableau
HR Shared Services Representative
Republic Services
Posted: 10/21/2026Human Resources Service Delivery, Analytics and Insights Partner
Boeing
Posted: 10/21/2026ServiceNowTableau
Human Resources Manager
Uline
Posted: 10/21/2026Human Resources Analyst
Uline
Posted: 10/21/2026PythonSQL
HR Compensation Analyst
Berkshire Hathaway GUARD Insurance Companies
Posted: 10/21/2026
Human Resources Generalist
Navitus Health Solutions
Posted: 10/21/2026Human Resources Generalist
Navitus Health Solutions
Posted: 10/21/2026
Human Resources Business Partner
Qualus
Posted: 10/21/2026
HR Generalist
IGS Energy
Posted: 10/21/2026
Manager, HR Data – Governance
Breakthru Beverage Group
Posted: 10/21/2026Human Resources Generalist
Navitus Health Solutions
Posted: 10/21/2026Human Resources Generalist
Navitus Health Solutions
Posted: 10/21/2026
Senior HR Business Partner
Upside
Posted: 10/21/2026Go
HR Business Partner, Networking Sales
Hewlett Packard Enterprise
Posted: 10/21/2026
Senior HR & Admin Specialist
Target
Posted: 10/21/2026HR Business Partner, Networking Sales
Hewlett Packard Enterprise
Posted: 10/21/2026HR Business Partner, Networking Sales
Hewlett Packard Enterprise
Posted: 10/21/2026
Associate Director, Human Resources
Rocketship Public Schools
Posted: 10/21/2026
HR Generalist
TaskUs
Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow platform management, analytics, and HR service delivery, with a strong focus on developing KPIs, dashboards, and actionable insights to enhance employee experience and operational performance. Proven ability to build relationships with stakeholders and coach teams in data interpretation and reporting.
Highest-signal resume keywords
ServiceNow Platform ExperienceDashboard DevelopmentKPI Framework EstablishmentData Analysis and InterpretationHR Service Delivery Expertise
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Build trusted partnerships with assigned HR service groups and understand their processes and challenges
- Recommend improvements to HR service delivery and employee experience
- Analyze ServiceNow case management performance, service levels, employee feedback, and operational trends
- Identify root causes and develop actionable recommendations
- Lead the ServiceNow Analytics and Insights capability
- Establish KPI definitions, reporting standards, reusable reports, and an analytics improvement roadmap
- Develop, maintain, enhance, and troubleshoot ServiceNow dashboards within Performance and Platform Analytics
- Manage dashboard access administration and provide end-user support
- Coach and support peer Service Delivery Partners in reporting, metrics, and data interpretation
- Communicate insights and recommendations to leaders and stakeholders
- Collaborate with the Product Operations Lead to validate business requirements and ensure reporting and analytics solutions meet organizational needs
Requirements
What you’ll need- 5+ years of experience developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and business partners
- 3+ years of experience with the ServiceNow platform
- 3+ years of experience with dashboards, reports, and KPIs
- Experience developing and maintaining metrics packages
- Experience performing quantitative and qualitative analyses, problem-solving, and making independent decisions
- U.S. Person required for U.S. export control compliance
- Must satisfy the Company's Conflict of Interest assessment process
- Employer will not sponsor applicants for employment visa status
- Bachelor's degree in Human Resources, Business, Data Analytics, Information Systems, or related field, or equivalent combination of education and experience (preferred)
- 5+ years of experience in HR service delivery, shared services, analytics, business consulting, or related field (preferred)
- ServiceNow certifications such as Certified Implementation Specialist (HRSD), HR Professional Suite Certification, or equivalent (preferred)
- Expertise in ServiceNow HR Service Delivery (HRSD) (preferred)
- Experience using Tableau for data visualization and reporting (preferred)
- Experience establishing KPI frameworks and measurement strategies (preferred)
- Experience coaching colleagues and building analytical capabilities within teams (preferred)
- Experience leading initiatives that improve enterprise employee services and operational performance (preferred)
Benefits
Comp & perks- Competitive base pay
- Variable compensation opportunities
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowData AnalysisDashboard DevelopmentKPI DefinitionPerformance Analytics
Soft Skills
Relationship BuildingCoachingCommunicationProblem-SolvingCollaboration
Tools & Technologies
TableauServiceNow AnalyticsPerformance Analytics
Certifications & Qualifications
Certified Implementation Specialist (HRSD)HR Professional Suite Certification
Industry Keywords
HR Service DeliveryShared ServicesBusiness ConsultingEmployee ExperienceOperational Performance