Human Resources Service Delivery, Analytics and Insights Partner
Boeing
Posted: 10/21/2026ServiceNowTableau
HR Shared Services Representative
Republic Services
Posted: 10/21/2026
Human Resources Manager
Uline
Posted: 10/21/2026Human Resources Analyst
Uline
Posted: 10/21/2026PythonSQL
HR Compensation Analyst
Berkshire Hathaway GUARD Insurance Companies
Posted: 10/21/2026
Human Resources Generalist
Navitus Health Solutions
Posted: 10/21/2026Human Resources Generalist
Navitus Health Solutions
Posted: 10/21/2026
Human Resources Business Partner
Qualus
Posted: 10/21/2026
HR Generalist
IGS Energy
Posted: 10/21/2026
Manager, HR Data – Governance
Breakthru Beverage Group
Posted: 10/21/2026Human Resources Generalist
Navitus Health Solutions
Posted: 10/21/2026Human Resources Generalist
Navitus Health Solutions
Posted: 10/21/2026
Senior HR Business Partner
Upside
Posted: 10/21/2026Go
HR Business Partner, Networking Sales
Hewlett Packard Enterprise
Posted: 10/21/2026
Senior HR & Admin Specialist
Target
Posted: 10/21/2026HR Business Partner, Networking Sales
Hewlett Packard Enterprise
Posted: 10/21/2026HR Business Partner, Networking Sales
Hewlett Packard Enterprise
Posted: 10/21/2026HR Service Delivery, Analytics and Insights Partner
Boeing
Posted: 10/21/2026ServiceNowTableau
Associate Director, Human Resources
Rocketship Public Schools
Posted: 10/21/2026
HR Generalist
TaskUs
Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow HR Service Delivery and analytics, with a strong focus on developing KPIs, dashboards, and reporting standards. Proven ability to build partnerships, analyze performance metrics, and communicate insights effectively to stakeholders.
Highest-signal resume keywords
ServiceNow Platform ExperienceKPI Framework EstablishmentDashboard Development and MaintenanceData Visualization with TableauHR Service Delivery Expertise
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Build trusted partnerships with assigned HR service groups and understand their processes and challenges
- Recommend improvements to HR service delivery and employee experience
- Analyze ServiceNow case management performance, service levels, employee feedback, and operational trends
- Identify root causes and develop actionable recommendations
- Lead the ServiceNow Analytics and Insights capability
- Establish KPI definitions, reporting standards, reusable reports, and an analytics improvement roadmap
- Develop, maintain, enhance, and troubleshoot ServiceNow dashboards within Performance and Platform Analytics
- Manage dashboard access administration and provide end-user support
- Coach and support peer Service Delivery Partners in reporting, metrics, and data interpretation
- Communicate insights and recommendations to leaders and stakeholders
- Collaborate with the Product Operations Lead to validate business requirements and ensure reporting and analytics solutions meet organizational needs
Requirements
What you’ll need- 5+ years of experience developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and business partners
- 3+ years of experience with the ServiceNow platform
- 3+ years of experience with dashboards, reports, and KPIs
- Experience developing and maintaining metrics packages
- Experience performing quantitative and qualitative analyses, problem-solving, and making independent decisions
- 5+ years of experience in HR service delivery, shared services, analytics, business consulting, or a related field
- ServiceNow certifications such as Certified Implementation Specialist (HRSD), HR Professional Suite Certification, or equivalent
- Expertise in ServiceNow HR Service Delivery (HRSD)
- Experience using Tableau for data visualization and reporting
- Experience establishing KPI frameworks and measurement strategies
- Experience coaching colleagues and building analytical capabilities within teams
- Experience leading initiatives that improve enterprise employee services and operational performance
- Must meet U.S. export control compliance requirements as a “U.S. Person” under 22 C.F.R. §120.62
- Employer will not sponsor applicants for employment visa status
- Must satisfy the Company's Conflict of Interest assessment process
Benefits
Comp & perks- Variable compensation opportunities
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
- Relocation assistance is not a negotiable benefit for this position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow AnalyticsPerformance AnalyticsQuantitative AnalysisQualitative AnalysisMetrics Package Development
Soft Skills
Coaching and MentoringProblem-SolvingCommunication SkillsCollaboration
Tools & Technologies
ServiceNowTableau
Certifications & Qualifications
Certified Implementation Specialist (HRSD)HR Professional Suite Certification
Industry Keywords
HR Service DeliveryShared ServicesBusiness ConsultingEmployee ExperienceOperational Performance