Canna Cabana

General

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the Store Manager's responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with key personnel management while on shift and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of the Store Manager or Assistant Store Manager
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

Retail Shift Leader

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the SM or ASM
• Assist with personnel management and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader/role model when SM/ASM are absent
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and applicable legislation are upheld
• Handle and escalate customer complaints as necessary
• Ensure health, safety, and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and on-shift inventory processes

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Maintain store conditions to established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader and role model in the absence of the Store Manager or Assistant Store Manager
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed by all staff
• Handle customer complaints and escalate them when necessary
• Ensure health, safety, and security regulations and standards are met during shifts
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in delivering key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate when necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist with inventory management and be accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Manager

• Manage the daily operations and profitability of the establishment according to set goals and business objectives
• Manage staff, customer satisfaction, product presentation, inventory, seasonal changes and promotional activities
• Greet and assist customers while modeling exemplary conduct
• Address customer complaints professionally and provide positive resolutions
• Ensure compliance with health, safety and security regulations and required standards
• Maintain adequate stock through efficient inventory management
• Conduct scheduled inventory counts and provide inventory reports
• Increase sales, expand markets and promote the business to meet goals
• Verify invoices against packing slips and track expenditures
• Ensure merchandise is neatly presented and correctly priced
• Make purchasing decisions involving large quantities and volume-based discounts
• Provide sales, staff and productivity reports to management
• Hold staff accountable for cash box deficits
• Balance sales, print and record receipts, and track daily revenue
• Make daily bank deposits and reconcile bank statements
• Coordinate and execute ordering and receiving of cannabis and accessories
• Supervise all staff and coordinate work for productive operations at all hours
• Perform other duties as assigned

Retail Store Manager

• Manage the daily operations and profitability of the retail establishment
• Greet and assist customers while modeling exemplary conduct
• Address customer complaints and provide positive resolutions
• Ensure compliance with health, safety and security regulations
• Maintain adequate stock through inventory management
• Conduct scheduled inventories and provide inventory reports
• Increase sales, expand markets and promote the business to meet goals
• Verify invoices and track expenditures
• Ensure merchandise is neatly presented and correctly priced
• Make purchasing decisions involving volume-based discounts
• Provide sales, staff and productivity reports to management
• Hold staff accountable for cash box deficits
• Balance sales, print and record receipts, and track daily revenue
• Make daily bank deposits and reconcile bank statements
• Coordinate and execute ordering and receiving of cannabis and accessories
• Supervise all staff and coordinate work for productive operations at all hours
• Perform other duties as assigned

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate them as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Manage daily operations and profitability according to established goals and business objectives
• Manage staff, customer satisfaction, product presentation, inventory, seasonal changes, and promotional activities
• Greet and assist customers while modeling exemplary conduct
• Address and resolve customer complaints professionally
• Ensure compliance with health, safety, and security regulations
• Maintain stock and conduct scheduled inventory counts
• Increase sales, expand markets, and promote the business
• Verify invoices, packaging slips, and expenditures
• Ensure merchandise is presented neatly and priced correctly
• Make purchasing decisions involving volume-based discounts
• Prepare sales, staff, productivity, and inventory reports
• Hold staff accountable for cash box deficits
• Balance sales, record receipts, track daily revenue, make bank deposits, and reconcile bank statements
• Coordinate ordering and receiving of cannabis and accessories
• Supervise all staff and coordinate work for productive operations
• Perform other assigned duties

Sales

• Greet customers and discuss the type, quality, and quantity of merchandise or services required.
• Maintain a high level of product and service knowledge.
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards.
• Adapt communication style to deliver information effectively to a range of individuals.
• Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively.
• Attempt to calm irate customers by explaining situations and resolving issues.
• Take customer orders and prepare products for purchase.
• Ensure customer satisfaction with issue resolution and the resolution process.
• Assist with merchandise displays and inventory management.
• Ensure accuracy in transactions, inventory, and procedures.
• Participate in store maintenance.
• Work with management and other employees to maximize store sales and in-store presence.
• Answer external and internal phone calls and transfer calls appropriately.
• Adhere to health, safety, security regulations, company policies, and procedures.

Retail Sales Associate

• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style to deliver information effectively to a range of individuals
• Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively
• Attempt to calm irate customers by explaining situations and resolving issues
• Take orders from customers and prepare products for purchase
• Ensure customer satisfaction with issue resolution and the resolution process
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in transactions, inventory, and procedures
• Participate in store maintenance
• Prepare merchandise for purchase
• Partner with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls appropriately
• Ensure health, safety, and security regulations and required standards are met
• Abide by company policies and procedures as directed by Store/Assistant Managers
• Work any shift depending on Store Operations

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues
• Provide direction, guidance, and instruction to all store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Serve as the sales and customer service leader and role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate them as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate them when necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift