Canna Cabana

General

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to all store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct to other staff
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate when necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

Retail Shift Leader

Sales

• Provide friendly, knowledgeable, and service-oriented advice to customers
• Actively sell products and support customers in their purchasing decisions
• Process cash-register transactions accurately
• Maintain merchandise, restock products, and present products attractively
• Support stock organization and inventory counts
• Participate in sales promotions and product-range presentations
• Ensure a clean, orderly, and welcoming store appearance
• Follow internal processes, quality standards, and safety and hygiene guidelines
• Work closely with the team and store management

Sales Associate – Part-Time

Manager

• Achieve all key financial objectives for Canna Cabana stores in British Columbia
• Attract, coach, retain, motivate, and develop retail talent
• Implement local marketing programs to maximize customer trial, awareness, and repeat visits
• Maintain staffing levels and manage operating budgets within company guidelines
• Prospect and follow up with local businesses, community groups, and associations
• Maintain accurate client databases and POS systems
• Manage hiring, orientation, training, performance appraisal, discipline, and termination in consultation with HR
• Build commitment to high service standards and exceed customer expectations
• Ensure ongoing, creative, and well-presented product promotion
• Submit monthly activity, budget, and business reports
• Maintain equipment and resolve technical problems
• Conduct inspections to ensure clean, upscale, and well-maintained stores
• Monitor inventory, security standards, merchandise flow, cash handling, reconciliations, and daily bank deposits
• Monitor adherence to health and safety legislation and act as Safety Representative
• Complete injury reports and maintain health and safety supplies and equipment
• Ensure accurate inventory control documentation and product ordering practices
• Coach store management on process improvements and HR matters
• Liaise with HR and Payroll, approve manager timesheets in Dayforce, and manage labor hours by location
• Implement success measures and KPIs across all British Columbia stores
• Travel to all Canna Cabana retail locations
• Support new store openings and coordinate acquisitions
• Complete special projects and other assigned duties

Retail District Manager

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Manage the daily operations and profitability of the retail establishment according to set goals and business objectives
• Manage staff and supervise all employees to ensure productive operations at all hours
• Greet and assist customers while modeling exemplary conduct
• Address customer complaints professionally and provide positive resolutions
• Ensure compliance with health, safety and security regulations and required standards
• Maintain adequate stock through efficient inventory management
• Conduct scheduled inventory counts and provide inventory reports
• Increase sales, expand markets and promote the business to meet goals
• Verify invoices against packing slips and track expenditures
• Ensure merchandise is neatly presented and correctly priced
• Make purchasing decisions involving large quantities and volume-based discounts
• Provide sales, staff and productivity reports to management
• Hold staff accountable for cash box deficits
• Balance sales, print and record receipts, and track daily revenue
• Make daily bank deposits and reconcile bank statements
• Coordinate and execute ordering and receiving of cannabis and accessories
• Perform other assigned duties

Retail Store Manager

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in personnel management when on shift and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed by all staff
• Handle customer complaints and escalate them when necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and inventory processes on shift

• Recruit, coach, and train top talent
• Ensure the team educates and informs customers
• Deliver a knowledgeable, genuine, and exceptional customer experience
• Maintain an inviting, spotless, and well-merchandised store
• Provide staff training and development as the resident product expert
• Create a welcoming environment and engage with local communities
• Use problem-solving and collaboration to achieve business objectives
• Develop and implement processes and procedures
• Oversee inventory
• Provide feedback on product trends and customer needs
• Maintain corporate visual merchandising standards
• Assist with audits and SLGA requirements

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in personnel management when on shift and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Lead sales and customer service in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as necessary
• Ensure health, safety, and security regulations are followed on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Greet customers and discuss the type, quality, and quantity of merchandise or services required.
• Maintain a high level of product and service knowledge.
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards.
• Adapt communication style to deliver information effectively to a range of individuals.
• Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively.
• Attempt to calm irate customers by explaining situations and resolving issues.
• Take customer orders and prepare products for purchase.
• Ensure customer satisfaction with issue resolution and the resolution process.
• Assist with merchandise displays and inventory management.
• Ensure accuracy in transactions, inventory, and procedures.
• Participate in store maintenance.
• Work with management and other employees to maximize store sales and in-store presence.
• Answer internal and external phone calls and transfer calls appropriately.
• Ensure compliance with health, safety, and security regulations.
• Abide by company policies and procedures.
• Be available to work any shift depending on store operations.

Retail Sales Associate

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader or role model in the absence of store management
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Recruit, coach, and train top talent to ensure the team educates and informs customers
• Deliver a knowledgeable, genuine, and exceptional customer experience
• Ensure the store is inviting, spotless, and well merchandised
• Serve as the resident expert and enthusiast on products
• Provide excellent staff training and development
• Create a welcoming environment and engage positively with local communities
• Use problem-solving and collaboration to achieve business objectives
• Develop and implement processes and procedures
• Oversee inventory
• Provide feedback on product trends and customer needs
• Maintain corporate visual merchandising standards
• Assist with audits and SLGA requirements

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Serve as sales and customer service leader or role model when management is absent
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and remain accountable for on-shift inventory processes

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the SM/ASM
• Assist with personnel management and resolve customer service issues
• Provide direction, guidance and instruction to store associates
• Maintain store conditions to established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle customer complaints and escalate when necessary
• Ensure health, safety and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and be accountable for inventory processes on shift

• Provide leadership, direction, and accountability for the Retail Stores Team in a designated region
• Drive results through sales team management, customer and guest engagement, coaching, and mentoring using business KPIs
• Manage multiple priorities, supervise Store Managers, and oversee retail projects
• Execute initiatives to enhance performance and execution
• Drive top-line sales with a strong focus on profitability
• Provide leadership and coaching to direct reports
• Collaborate with Retail District Managers, Store Operations, and Head Office partners to support regional team growth and development
• Establish and pursue goals aligned with revenue, operations, and customer service targets
• Achieve operations goals and targets focused on customer satisfaction and store-level performance
• Communicate and reinforce company goals and mission
• Prepare monthly and weekly revenue and profit projections
• Oversee Store Manager scheduling in relation to revenue
• Review monthly sales objectives and develop strategies to achieve targets
• Provide direction and support to Store Managers and direct reports
• Develop collaborative relationships with staff and partners
• Enforce company safety policies and procedures
• Respond to store-level emergencies and provide resolution or appropriate communication
• Identify operational and merchandising deficiencies and provide solutions and guidance
• Lead training initiatives
• Improve job and store profitability by identifying improvements and implementing initiatives
• Attend Store and Head Office meetings as required
• Perform other duties as assigned

Retail Shift Leader

Sales Associate – Part-Time

Retail District Manager

Retail Shift Leader

Retail Store Manager

Retail Shift Leader

Retail Shift Leader

Retail Shift Leader

Retail Sales Associate

Retail Shift Leader

Retail Shift Leader

Retail Shift Leader

Retail Shift Leader

Retail Shift Leader

Retail Area Manager