Care Management Support Coordinator II
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Centene Corporation
Posted: 10/16/2026Care Management Support Coordinator II
Centene Corporation
Posted: 10/16/2026Care Management Support Coordinator II
Centene CorporationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in member outreach, scheduling, and resource connection while ensuring compliance with state and regulatory requirements. Proficient in documenting non-clinical member records and addressing Social Determinants of Health needs.
Highest-signal resume keywords
Member OutreachCall Center ExperienceNon-Clinical Record DocumentationKnowledge of Local ResourcesSocial Determinants of Health
About the role
Key responsibilities & impact- Perform outreach to members by phone regarding care plan next steps, resources, scheduling, and education
- Answer inbound calls and serve as frontline support for member and provider inquiries
- Schedule services and resolve member, provider, and staff issues
- Connect members with health plan and community resources
- Apply working knowledge of assigned health plan activities and resources
- Support member onboarding and administrative duties, including welcome letters, correspondence, and educational materials
- Document and maintain non-clinical member records according to state and regulatory requirements
- Make referrals addressing Social Determinants of Health needs
- Perform other assigned duties and comply with policies and standards
Requirements
What you’ll need- High School diploma or GED
- Requires 1–2 years of related experience
- Previous call center or healthcare customer service experience preferred
- Knowledge of existing benefits and local resources
- Ability to perform outbound calls to members and providers
- Ability to document non-clinical member records in accordance with state and regulatory requirements
- Prefer candidate residing in Texas
Benefits
Comp & perks- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingMember SchedulingAdministrative DutiesDocumentationCare Plan Knowledge
Soft Skills
Customer ServiceProblem SolvingCommunication
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareMember SupportRegulatory ComplianceTexas Residency