Senior Operations Assistant – Care Management Services
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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administrative support, project management, and data organization within Care Management Services. Proficient in Microsoft Office applications and capable of maintaining confidentiality while managing sensitive information.
Highest-signal resume keywords
Microsoft Office ProficiencyProject ManagementData OrganizationAdministrative SupportCompliance Knowledge
About the role
Key responsibilities & impact- Collaborate with leadership on implementation of projects into Care Management Services operations
- Provide support and resources to leadership team members
- Collect input and organize data for audits and special-project monitoring
- Maintain secure leadership documentation and confidentiality of sensitive information
- Send, receive, and distribute faxes and emails
- Perform administrative duties including typing, filing, copying, sorting mail, calculations, and distributing communications
- Print, distribute, and revise forms and documents
- Maintain office machines, supplies, and repair coordination
- Complete local business errands, including mail and courier services
- Maintain documents supporting program development and project management
- Assist with administrative studies, intranet and website maintenance
- Manage telecommunications contracts and equipment in system software
- Maintain meeting-space calendars and supplies
- Manage and track organizational leases and contracts
- Manage supply inventory for Corporate Offices and Training Centers
- Collect and aggregate data for reporting
- Implement practices improving data accessibility, functionality, and efficiency
- Support data tracking and trending for leadership decision-making and provide reports
- Develop administrative workflows for new operational processes
- Maintain tracking logs
- Participate in implementation of regulatory requirements and provide feedback to leadership
- Provide reception services and answer and redirect incoming calls
- Make travel arrangements and reservations
- Assist with event planning
- Maintain filing systems and staff contact information
- Report corporate compliance concerns and assist with compliance investigations
- Report work time and business expenses according to organizational guidelines
- Attend meetings, in-services, seminars, and workshops
- Record meeting minutes and action items
- Contribute to committees, workgroups, project management, and collaborative System efforts
- Perform other duties necessary for System success
Requirements
What you’ll need- High School Diploma or equivalent required
- 7 years of valid experience
- Knowledge of organizational guidelines and best practices related to case management and social services operations
- Knowledge of Microsoft Office, with emphasis on Word, Excel and Outlook
- Valid Driver’s license
- Satisfactory background check and screening
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or associates
- Ability to perform basic mathematical calculations
- Ability to apply common-sense understanding and solve problems involving several concrete variables in standardized situations
- Proficiency with Microsoft Outlook, Microsoft Excel, and Microsoft Word
- Consistent punctuality and preparedness
- Strong computer, organizing, planning, problem assessment, problem-solving, information-gathering, monitoring, reporting, and teamwork skills
Benefits
Comp & perks- Valued, recognized and rewarded for vital work
- Strong team and supportive leadership
- Mission-driven, non-profit organization
- Reasonable accommodations for individuals with disabilities
- Drug-free workplace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data TrackingMathematical CalculationsDocument ManagementReport WritingEvent PlanningTelecommunications ManagementWorkflow DevelopmentAudit SupportProblem SolvingOrganizational Guidelines Knowledge
Soft Skills
TeamworkCommunicationProblem AssessmentPlanningPunctuality
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookOffice MachinesIntranet Maintenance
Certifications & Qualifications
High School Diploma or EquivalentValid Driver's License
Industry Keywords
Care Management ServicesSocial Services OperationsRegulatory RequirementsCompliance InvestigationsAdministrative Studies