Support Specialist jobs in United States
Explore 15 matching jobs.
Senior Infrastructure Support Specialist
Continental Finance Company
Posted: 10/20/2026Academic Technology Specialist II – AV Support
Emory University
Posted: 10/20/2026Direct Support Crisis Specialist
Oregon Department of Human Services
Posted: 10/19/2026Farm Management Support Business Team Specialist
Lely
Posted: 10/16/2026Child Support Systems APD, Budget Review Specialist
General Dynamics Information Technology
Posted: 10/15/2026Child Support Systems Certification Specialist
General Dynamics Information Technology
Posted: 10/10/2026Child Support Systems APD, Budget Review Specialist
General Dynamics Information Technology
Posted: 10/10/2026Recovery Specialist – Transitional Support Services
Beth Israel Lahey Health
Posted: 10/5/2026Fleet Support Program Specialist
Boeing
Posted: 10/2/2026Fleet Support Program Specialist
Boeing
Posted: 10/2/2026Senior Support Solutions Specialist
AIP Publishing
Posted: 9/29/2026Support/Deployment Specialist, Tier 1
Protomiq
Posted: 9/29/2026Senior Learner Support, Outreach Specialist
Pathstream
Posted: 9/28/2026Academic Technology Specialist II – AV Support
Emory University
Posted: 9/22/2026Fire Support Sensor Integration Specialist
CACI International Inc
Posted: 9/18/2026Provider Support Line Specialist
Alliance Health
Posted: 9/16/2026
Senior Infrastructure Support Specialist
Continental Finance CompanyCore Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and maintaining networking hardware, including routers, switches, and firewalls, while ensuring robust network performance and security. Proficient in AWS networking constructs and capable of troubleshooting complex connectivity issues across on-premises and cloud environments.
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Install, configure, and maintain on-premises networking hardware, including routers, switches, firewalls, and wireless access points
- Configure and maintain site-to-site and client VPN connections, including SSL VPN and ZTNA for individual remote access
- Design network and subnet layouts for capacity planning and future growth
- Maintain FTP/SFTP services and associated user accounts, including provisioning, permissions, and periodic access review
- Support certificate management for network equipment in coordination with the OS Support track
- Manage foundational AWS networking constructs, including NACLs, security groups, and AWS-native firewall services
- Troubleshoot and resolve complex network connectivity, performance, and routing issues across on-premises and cloud environments
- Monitor network health and performance using SNMP-based device monitoring and resolve or escalate anomalies
- Participate in an on-call rotation, responding to network outages and connectivity issues outside business hours, including basic OS-level troubleshooting
- Maintain network documentation, including topology diagrams, configuration records, and runbooks
- Participate in audits and security reviews
- Support configuration management, change control, documentation standards, and ITIL continuous improvements
- Participate in network upgrades, migrations, and technology implementation projects
- Perform routine maintenance in accordance with compliance and regulatory guidelines
- Perform other duties as assigned
Requirements
What you’ll need- Minimum of a high school diploma or GED; BA or BS degree preferred
- Minimum of 5 years' experience working in the Information Technology industry
- Hands-on experience configuring and maintaining routers, switches, firewalls, and wireless access points in a multi-vendor enterprise environment
- Experience configuring and maintaining site-to-site and client VPN connections, including SSL VPN and Zero Trust Network Access (ZTNA) solutions
- Experience with network and subnet design for capacity planning and scalable growth
- Experience maintaining FTP/SFTP services and associated user accounts
- Understanding of SNMP for network device monitoring
- Working knowledge of foundational AWS networking, including VPC, NACLs, security groups, and AWS-native firewall services
- Solid understanding of TCP/IP, routing, subnetting, and structured network troubleshooting
- Foundational understanding of AWS
- Willingness and ability to participate in an on-call rotation
- Comfortable with basic OS-level troubleshooting (Windows/Linux)
- Excellent analytical and troubleshooting skills, with the ability to collaborate across teams
- Ability to work well under deadlines and in a demanding environment
- Familiarity with configuration management and change control principles and practices
- Ability to lift 50+ pounds and sit for prolonged periods of time
- Familiarity with certificate management, AWS Certified Cloud Practitioner, networking certifications, and IT governance/compliance frameworks such as PCI DSS are pluses, not requirements
Benefits
Comp & perks- Competitive compensation and benefits
- Hybrid work schedule with three core office days (Tuesday, Wednesday, and Thursday) and two remote workdays (Monday and Friday)
- Equal employment opportunity and commitment to inclusion and diversity
- Business casual environment
- Minimal travel; occasional overnight travel may be required depending on company needs
ATS Keywords
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