Support Specialist jobs in United States

Explore 15 matching jobs.

Continental Finance Company

Senior Infrastructure Support Specialist

Continental Finance Company

Posted: 10/20/2026
AWSCloudFirewallsLinuxTCP/IP
Emory University

Academic Technology Specialist II – AV Support

Emory University

Posted: 10/20/2026
Oregon Department of Human Services

Direct Support Crisis Specialist

Oregon Department of Human Services

Posted: 10/19/2026
Lely

Farm Management Support Business Team Specialist

Lely

Posted: 10/16/2026
Cloud
General Dynamics Information Technology

Child Support Systems APD, Budget Review Specialist

General Dynamics Information Technology

Posted: 10/15/2026
SDLC
General Dynamics Information Technology

Child Support Systems Certification Specialist

General Dynamics Information Technology

Posted: 10/10/2026
General Dynamics Information Technology

Child Support Systems APD, Budget Review Specialist

General Dynamics Information Technology

Posted: 10/10/2026
SDLC
Beth Israel Lahey Health

Recovery Specialist – Transitional Support Services

Beth Israel Lahey Health

Posted: 10/5/2026
Boeing

Fleet Support Program Specialist

Boeing

Posted: 10/2/2026
Boeing

Fleet Support Program Specialist

Boeing

Posted: 10/2/2026
AIP Publishing

Senior Support Solutions Specialist

AIP Publishing

Posted: 9/29/2026
Azure
Protomiq

Support/Deployment Specialist, Tier 1

Protomiq

Posted: 9/29/2026
Pathstream

Senior Learner Support, Outreach Specialist

Pathstream

Posted: 9/28/2026
Emory University

Academic Technology Specialist II – AV Support

Emory University

Posted: 9/22/2026
CACI International Inc

Fire Support Sensor Integration Specialist

CACI International Inc

Posted: 9/18/2026
Alliance Health

Provider Support Line Specialist

Alliance Health

Posted: 9/16/2026
Continental Finance Company

Senior Infrastructure Support Specialist

Continental Finance Company
Posted 10/20/2026full-timeWilmington • United StatesSeniorWebsite
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Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in configuring and maintaining networking hardware, including routers, switches, and firewalls, while ensuring robust network performance and security. Proficient in AWS networking constructs and capable of troubleshooting complex connectivity issues across on-premises and cloud environments.

Highest-signal resume keywords
Network Configuration ManagementAWS Networking ConstructsVPN Configuration and MaintenanceNetwork Troubleshooting and Performance MonitoringITIL Continuous Improvement

Tech Stack

Tools & technologies
AWSCloudFirewallsLinuxTCP/IP

About the role

Key responsibilities & impact
  • Install, configure, and maintain on-premises networking hardware, including routers, switches, firewalls, and wireless access points
  • Configure and maintain site-to-site and client VPN connections, including SSL VPN and ZTNA for individual remote access
  • Design network and subnet layouts for capacity planning and future growth
  • Maintain FTP/SFTP services and associated user accounts, including provisioning, permissions, and periodic access review
  • Support certificate management for network equipment in coordination with the OS Support track
  • Manage foundational AWS networking constructs, including NACLs, security groups, and AWS-native firewall services
  • Troubleshoot and resolve complex network connectivity, performance, and routing issues across on-premises and cloud environments
  • Monitor network health and performance using SNMP-based device monitoring and resolve or escalate anomalies
  • Participate in an on-call rotation, responding to network outages and connectivity issues outside business hours, including basic OS-level troubleshooting
  • Maintain network documentation, including topology diagrams, configuration records, and runbooks
  • Participate in audits and security reviews
  • Support configuration management, change control, documentation standards, and ITIL continuous improvements
  • Participate in network upgrades, migrations, and technology implementation projects
  • Perform routine maintenance in accordance with compliance and regulatory guidelines
  • Perform other duties as assigned

Requirements

What you’ll need
  • Minimum of a high school diploma or GED; BA or BS degree preferred
  • Minimum of 5 years' experience working in the Information Technology industry
  • Hands-on experience configuring and maintaining routers, switches, firewalls, and wireless access points in a multi-vendor enterprise environment
  • Experience configuring and maintaining site-to-site and client VPN connections, including SSL VPN and Zero Trust Network Access (ZTNA) solutions
  • Experience with network and subnet design for capacity planning and scalable growth
  • Experience maintaining FTP/SFTP services and associated user accounts
  • Understanding of SNMP for network device monitoring
  • Working knowledge of foundational AWS networking, including VPC, NACLs, security groups, and AWS-native firewall services
  • Solid understanding of TCP/IP, routing, subnetting, and structured network troubleshooting
  • Foundational understanding of AWS
  • Willingness and ability to participate in an on-call rotation
  • Comfortable with basic OS-level troubleshooting (Windows/Linux)
  • Excellent analytical and troubleshooting skills, with the ability to collaborate across teams
  • Ability to work well under deadlines and in a demanding environment
  • Familiarity with configuration management and change control principles and practices
  • Ability to lift 50+ pounds and sit for prolonged periods of time
  • Familiarity with certificate management, AWS Certified Cloud Practitioner, networking certifications, and IT governance/compliance frameworks such as PCI DSS are pluses, not requirements

Benefits

Comp & perks
  • Competitive compensation and benefits
  • Hybrid work schedule with three core office days (Tuesday, Wednesday, and Thursday) and two remote workdays (Monday and Friday)
  • Equal employment opportunity and commitment to inclusion and diversity
  • Business casual environment
  • Minimal travel; occasional overnight travel may be required depending on company needs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Router ConfigurationSwitch ConfigurationFirewall ConfigurationVPN ConfigurationNetwork DesignFTP/SFTP ManagementSNMP MonitoringTCP/IP UnderstandingSubnettingOS-Level Troubleshooting
Soft Skills
Analytical SkillsCollaborationAbility to Work Under Deadlines
Tools & Technologies
AWSNACLsSecurity GroupsSSL VPNZero Trust Network Access (ZTNA)
Certifications & Qualifications
AWS Certified Cloud PractitionerNetworking Certifications
Industry Keywords
Information TechnologyComplianceIT GovernancePCI DSSChange Control