Datacom

Manager

• Ensure effective delivery of high-quality Hardware Asset Management services
• Administer Hardware Asset Management activities daily
• Ensure compliance with Datacom and customer HAM policies, processes and procedures
• Ensure delivery teams, customers and process participants follow HAM processes aligned with customer requirements and ITIL Best Practices
• Implement and manage the Configuration Management System, including CMDB and AMDB
• Maintain asset information in the AMDB/CMDB to deliver IT services
• Coordinate hardware lifecycle logistics, including collection, replacement, return and disposal of laptops
• Document, review, update and publish HAM policies, processes, procedures, work instructions, user guides and customised appendices
• Lead audits and collaborate with internal and external stakeholders to ensure accurate data
• Provide consulting advice and assist customers in identifying HAM solutions for business requirements
• Own end-to-end hardware request management processes and lead regular forums with process participants
• Ensure all deployed devices are recorded in the HAM tool
• Work with internal procurement teams and stakeholders to deliver business requests
• Develop and maintain asset management processes and procedures
• Monitor and manage HAM process compliance, customer SLAs, KPIs and health reporting
• Escalate and document risks affecting HAM services and track them in customer operations risk registers

Hardware Asset Manager

Security Engineer

• Promote innovation, service, and delivery enhancement with a focus on future sustainability
• Collaborate with internal teams, the wider business, and customers
• Foster vendor relationships supporting Cybersecurity Technical service offerings
• Promote a culture of excellence across Consulting and Operational teams
• Help drive the planning, development, and implementation of Datacom’s Application Security offerings and services
• Provide cybersecurity and connectivity services and solutions, with a focus on Application Security
• Support performance, productivity, development, and sustainability of team members
• Help customers build secure applications and solve cybersecurity challenges
• Lead the Application Security team and act as an outcome advocate

Senior Cybersecurity Consultant – Application Security

QA Engineer

• Perform comprehensive penetration testing on applications, APIs, networks, and systems using manual and automated methods
• Design and execute Breach & Attack Simulation campaigns across customer environments
• Conduct AI Red Teaming assessments of machine learning models, LLMs, and AI-powered applications
• Identify prompt injection, model poisoning, and data extraction vulnerabilities
• Formulate attack plans, test cases, and working exploits
• Support threat modelling sessions and secure code reviews
• Prepare reports detailing offensive security testing results and remediation recommendations
• Deliver client remediation workshops presenting findings, attack narratives, and practical guidance
• Collaborate with Application Security and broader security teams on testing capabilities and defensive strategies
• Conduct research and development to improve offensive security capabilities
• Monitor emerging security threats, vulnerabilities, AI security risks, and technology trends

Senior Cybersecurity Consultant – Penetration Tester

Project Manager

• Lead large, complex data centre and infrastructure projects through the full project lifecycle
• Define delivery approaches, plans, schedules, resources and governance
• Manage scope, budget, quality, risks, issues, dependencies and change across concurrent workstreams
• Build and guide collaborative project teams in complex, multi-platform technical environments
• Coordinate design, documentation, development, testing and implementation activities
• Maintain reporting and relationships with customers, senior stakeholders and delivery partners
• Manage project financials, including forecasting, budget tracking, variance analysis and benefits realisation
• Develop and manage vendor agreements and third-party relationships
• Plan and oversee handover of completed projects into operational support

Senior Project Manager – Data Centre

Consultant

• Partner with clients to understand business challenges, gather requirements and identify opportunities for improvement
• Facilitate and support workshops, discovery sessions and stakeholder interviews
• Analyse business processes, document requirements and support solution design activities
• Collaborate with project teams, subject matter experts, vendors and client stakeholders
• Support implementation of technology and business solutions through coaching, planning, governance, testing and transition activities
• Identify and manage project risks, issues, actions and dependencies
• Produce client deliverables, presentations, reports, traceability and project documentation
• Build strong client relationships and act as a trusted advisor throughout project delivery
• Contribute to proposal responses and thought leadership initiatives
• Support a positive, collaborative team culture
• Develop consulting, delivery and leadership capabilities

Senior Consultant

Software Engineer

• Design, develop, test, and maintain Adobe Commerce and Magento solutions for enterprise B2B and B2C platforms
• Deliver new commerce features, platform enhancements, defect fixes, and BAU support within agreed service levels and delivery commitments
• Build and extend custom modules, themes, APIs, plugins, observers, scheduled jobs, and third-party integrations
• Develop and support integrations with ERP, CRM, product information management, order management, payment, shipping, tax, search, identity, and marketing platforms
• Work with REST and GraphQL APIs and contribute to headless or composable storefront implementations
• Investigate and resolve complex application, integration, performance, and production issues through structured troubleshooting and root-cause analysis
• Apply secure coding, performance, scalability, accessibility, and maintainability practices
• Participate in technical design, refinement, estimation, sprint planning, code reviews, testing, release planning, and deployment activities
• Create and maintain technical documentation, deployment notes, support procedures, and knowledge-base content
• Collaborate with architects, developers, QA engineers, DevOps teams, project managers, and client stakeholders
• Mentor developers, share technical knowledge, and improve engineering standards and reusable delivery patterns
• Use AI-assisted development tools responsibly to improve productivity, quality, testing, documentation, and troubleshooting
• Keep current with Adobe Commerce releases, security updates, platform capabilities, and modern commerce engineering practices

Senior Adobe Commerce Developer

General

• Lead development and execution of customer adoption strategies to maximise technology utilisation, engagement and return on investment
• Guide customers through behaviour change, workflow optimisation and value realisation initiatives
• Partner with sales, delivery and vendor teams to create adoption roadmaps, success plans and measurable business outcomes
• Design and deliver customer enablement programmes, workshops, training sessions, communications plans and adoption campaigns
• Gather and translate customer requirements, workflows and success criteria into actionable adoption plans
• Develop adoption reporting, insights and success metrics to demonstrate customer value and support continuous improvement
• Support customers through technology lifecycle initiatives, driving platform consumption, business adoption and long-term customer success
• Identify and showcase productivity improvements, operational efficiencies, technology optimisation and commercial benefits
• Align adoption frameworks, communications and materials with vendor best practices, governance requirements and customer objectives
• Collaborate across sales, delivery, product and vendor teams throughout the customer lifecycle
• Share adoption expertise and best practices to support internal capability growth

Technology Adoption Lead

• Drive business growth by supporting the entire sales lifecycle to secure profitable, well-managed bids
• Work on significant bid opportunities and engagements within the Infrastructure Products Bids team
• Ensure proposed solutions are targeted, deliverable, well-articulated, clearly presented, and commercially viable
• Develop relationships and drive bid activities across the business
• Deliver high-quality, customer-focused proposals that balance value and cost effectively
• Ensure bid teams are properly resourced and structured to develop winning proposals
• Lead virtual teams developing responses for complex tenders and major proposals, including EOIs, RFIs, RFQs, and RFPs
• Mentor junior staff, drive continuous improvement, and foster best practice
• Coordinate qualification, risk assessment, and review processes
• Oversee proposal processes, including content acquisition and internal review
• Provide regular status updates to business stakeholders with the opportunity owner
• Manage commercial and quality reviews and secure stakeholder approval of solution and costs
• Collaborate with stakeholders and contributors
• Maintain a library of best-practice collateral for proposal creation
• Maintain a proposal toolkit and ensure company guidelines are followed

Bid Manager

Systems Engineer

• Design, implement, maintain, and continually improve enterprise infrastructure and cloud solutions
• Drive an automation-first culture to improve customer experience, operational efficiency, and service viability
• Provide technical support and operational expertise through remote channels within agreed SLAs
• Troubleshoot and resolve complex issues across cloud, infrastructure, operating systems, virtualisation, and productivity platforms
• Identify, manage, and escalate complex incidents and technical risks through resolution
• Monitor platform performance, reliability, and security, identifying automation and service enhancement opportunities
• Provide technical consultation, guidance, and subject matter expertise across infrastructure, cloud, and productivity technologies
• Contribute to technology evaluations, testing, roadmap development, and continuous service improvement
• Implement approved changes in compliance with change management and operational processes
• Maintain operational records, documentation, and reporting
• Collaborate across technical and project teams to deliver customer outcomes, projects, and strategic initiatives
• Improve products, services, automation, education, and customer adoption of technology solutions
• Support Datacom’s health and safety culture and policies
• Mentor others, promote best practices, contribute to technology roadmaps, and provide leadership on infrastructure and cloud operations

• Coordinate the successful delivery of modern applications
• Work closely with the Product Owner as the primary point of contact between technical teams and the App Mod team
• Manage and maintain work items and delivery plans using Azure DevOps
• Update and track user features and delivery activities within Azure DevOps
• Raise, manage and coordinate Change Requests and Service Requests through Cherwell
• Monitor request progress and ensure timely approvals, implementation and closure
• Facilitate communication between delivery and technical teams
• Track risks, issues, dependencies and delivery milestones, escalating where required
• Provide regular status reporting on project progress, service requests and change activities
• Support resource coordination, sprint planning and prioritisation of delivery activities
• Ensure delivery processes, governance requirements and operational procedures are followed
• Work with customers to plan, oversee and complete discrete professional services engagements
• Act as the conduit between teams or business units to ensure seamless service handover with appropriate processes and documentation
• Liaise with stakeholders to identify change windows and construct communications regarding changes and service impacts
• Assist with project closures and financial clearance
• Support team administration to maximise productivity

Delivery Lead

Business Intelligence Developer

• Design, build, test and support reporting solutions, including semantic models, dashboards, paginated reports and related Group Data deliverables in Power BI and ServiceNow
• Design, own and maintain Power BI semantic models, including model structure, DAX measures, refresh, row-level security and workspace/app deployment
• Facilitate metric definition workshops with process owners and service leadership
• Produce wireframes, agree measure definitions and targets, and translate them into build-ready specifications
• Coordinate and deliver reporting requests from requirements through to release
• Deliver reporting and dashboard training and support to internal teams and customer stakeholders
• Provide live demonstrations and recorded enablement material
• Use AI-enabled tools to accelerate development, testing, documentation and knowledge capture within security and data-handling standards
• Communicate technical concepts and complex information clearly to stakeholders at all levels, including service, finance and programme leadership