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Operations Coordinator
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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and supporting Operational Technology (OT) environments, including system performance monitoring, cybersecurity implementation, and disaster recovery processes. Proficient in managing industrial networking technologies and virtualization platforms while ensuring compliance with safety and operational standards.
Highest-signal resume keywords
Operational Technology (OT) SupportMicrosoft Windows Server AdministrationVirtualization Platforms (VMware)Cybersecurity ImplementationIndustrial Networking Technologies
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Administer and support OT servers, workstations, virtualization platforms, storage systems, and backup solutions
- Maintain Active Directory services, user accounts, security groups, and access controls within OT environments
- Monitor system performance, health, capacity, and availability for critical manufacturing systems
- Coordinate infrastructure upgrades, lifecycle replacements, and technology refresh initiatives
- Develop and maintain technical documentation, standards, and support procedures
- Support disaster recovery and business continuity processes for OT infrastructure
- Implement and maintain cybersecurity controls and standards within OT environments
- Support vulnerability management, patch deployment, endpoint protection, and security monitoring
- Participate in security assessments, audits, remediation, incident response, investigation, and recovery
- Support and troubleshoot industrial Ethernet networks, switches, firewalls, wireless technologies, and secure remote access solutions
- Diagnose and resolve infrastructure and network issues affecting manufacturing operations
- Maintain network diagrams, asset inventories, and system documentation
- Coordinate vendor support and third-party access requirements
- Support OT monitoring and management tools
- Participate in OT infrastructure modernization, reliability improvement, and digital transformation initiatives
- Lead technical implementation activities for OT infrastructure projects
- Support deployment and commissioning of new OT technologies and systems
- Coordinate infrastructure project activities with mill personnel, vendors, and project teams
- Contribute to OT architecture and technical standards
- Provide advanced Tier II and Tier III support
- Participate in an on-call rotation for critical manufacturing operations
- Identify and implement improvements to reliability, security, supportability, and operational efficiency
- Support continuous improvement through process enhancement and knowledge sharing
- Comply with company safety policies and promote safe work practices
Requirements
What you’ll need- Bachelor's degree in Information Technology, Engineering, Computer Science, or a related discipline, or equivalent combination of education and experience
- Minimum of five (5) years of progressive experience supporting Operational Technology (OT), Process Control Networks (PCN), Industrial IT, or manufacturing technology environments
- Experience administering Microsoft Windows Server environments
- Experience supporting virtualization platforms such as VMware
- Experience supporting industrial networking technologies and infrastructure
- Experience with backup, recovery, and business continuity solutions
- Strong technical troubleshooting and problem-solving skills
- Ability to manage multiple priorities in a fast-paced manufacturing environment
- Strong written and verbal communication skills
- Ability to travel up to 25% to manufacturing facilities as required
- Ability to work in industrial environments, including production areas, machine rooms, electrical rooms, and control rooms
- Ability to occasionally lift and move IT and OT equipment weighing up to 25 pounds
- Ability to participate in an on-call rotation and respond to critical operational incidents outside normal business hours
- Ability to wear required personal protective equipment (PPE) while working in manufacturing environments
- Ability to successfully complete applicable interviews, background check, pre-employment drug and alcohol screen, reference verifications, aptitude tests, and fitness-for-duty test
- Preferred: Experience supporting DCS, PLC, SCADA, MES, Historian, or other industrial control systems infrastructures
- Preferred: Experience with industrial and enterprise networking, virtualization infrastructure, backup and disaster recovery solutions, cybersecurity monitoring, asset discovery and management, endpoint security, and advanced threat detection/response technologies or similar platforms
- Preferred: Knowledge of NIST Cybersecurity Framework and ISA/IEC 62443
- Preferred: Experience in OT infrastructure, cybersecurity, or modernization projects
- Preferred: Experience in manufacturing, pulp and paper, or other heavy industrial environments
- Preferred: GICSP, Security+, CISSP, VMware VCP, Cisco CCNA, or CCNP certifications
Benefits
Comp & perks- Competitive compensation
- Supportive working environment
- Rewarding career paths
- Opportunities for learning and growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System Performance MonitoringTechnical TroubleshootingDisaster Recovery SolutionsBackup SolutionsNetwork Issue DiagnosisTechnical Documentation DevelopmentVulnerability ManagementEndpoint ProtectionIndustrial Ethernet NetworkingProcess Control Networks (PCN)
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationProblem-Solving SkillsAbility to Manage Multiple PrioritiesKnowledge Sharing
Tools & Technologies
OT Monitoring ToolsIndustrial Control Systems (DCS, PLC, SCADA)Virtualization InfrastructureCybersecurity Monitoring ToolsAsset Discovery and Management Tools
Certifications & Qualifications
GICSPSecurity+CISSPVMware VCPCisco CCNACisco CCNP
Industry Keywords
Manufacturing TechnologyIndustrial ITHeavy Industrial EnvironmentsNIST Cybersecurity FrameworkISA/IEC 62443