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Continental PropertiesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in multifamily technology operations, including platform management, team leadership, and process improvement through AI integration. Proven ability to implement technology solutions and enhance workflows while ensuring service excellence.
Highest-signal resume keywords
Multifamily Technology OperationsLeadership In Technology ImplementationProperty Management SoftwareAI Process EnhancementTeam Development
About the role
Key responsibilities & impact- Lead and develop technology-focused members of the Operations Support team
- Provide technical support and implement new technology for community teams
- Audit support tickets, guide project work, and coach team members
- Own or co-own core Multifamily technology platforms
- Oversee platform configuration, integrations, and vendor performance
- Partner with utility vendors on setup and configuration
- Conduct quarterly system reviews and align recovery with business expectations
- Lead technology evaluation and rollout from pilot testing through training and post-launch support
- Liaise between community teams and vendor partners
- Use feedback to drive system and process improvements
- Assess and standardize workflows across communities
- Reimagine processes through an AI lens
- Lead change management for new platforms and process updates
- Communicate updates and track adoption
- Conduct periodic community visits and travel to the home office
Requirements
What you’ll need- Bachelor's degree in Business, Information Systems, Operations, or related field — or equivalent experience
- 3+ years of experience in multifamily technology operations
- Demonstrated experience with multifamily platforms and workflows
- Leadership experience in technology implementation and troubleshooting
- 2+ years managing people
- Track record of developing teams and driving service excellence
- Experience leading a remote team preferred
- Working knowledge of property management software
- Working knowledge of CRM/leasing tools; Funnel experience a plus
- Working knowledge of utility billing systems
- Working knowledge of resident communication platforms
- Experience leveraging AI to enhance processes and workflows that deliver results
- Flexibility for occasional holiday/weekend on-call coverage
- Remote team members must live within a one-hour drive of a Continental community
- Ability to travel to communities and the home office, approximately 25% overall
- Must pass a post-offer criminal background check
Benefits
Comp & perks- Paid professional memberships
- Certifications
- Tuition reimbursement
- 8 free counseling sessions per year
- Additional wellness resources
- Generous vacation time
- 9 paid holidays
- Half-days on Fridays during designated months
- Informal gatherings, lunches, community and company events
- Volunteer opportunities
- Inclusive culture initiatives and Business Resource Groups
- Annual performance incentive program based on company goals and achievements
- Medical, Dental, and Vision Plans
- Flexible spending accounts
- 401(k) with company match
- Company-paid life and disability insurance
- 6 weeks paid parental leave
- Family-forming and fertility resources
- Up to 12 weeks leave for birth mothers
- Remote work eligibility for candidates in Illinois, Wisconsin, or Minnesota
- Hybrid schedule for Wisconsin-based team members (3 days in the office each week)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology EvaluationPlatform ConfigurationWorkflow StandardizationTroubleshootingVendor Performance ManagementSystem ReviewsProject ManagementChange ManagementTechnical SupportCommunity Engagement
Soft Skills
CoachingCommunicationCollaborationAdaptabilityService Excellence
Tools & Technologies
CRM ToolsLeasing ToolsUtility Billing SystemsResident Communication PlatformsFunnel
Certifications & Qualifications
Bachelor's Degree In BusinessBachelor's Degree In Information SystemsBachelor's Degree In Operations
Industry Keywords
Multifamily PlatformsOperations SupportCommunity TeamsVendor PartnershipsRemote Team Management