Drips

Associate Solution Consultant

Drips
Posted 10/20/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite
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Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in client use case ideation, project coordination, and maintaining accurate documentation within a B2B SaaS environment. Proficient in Salesforce management and effective communication with stakeholders across regulated industries.

Highest-signal resume keywords
Solutions Consulting ExperienceProject Coordination SkillsSalesforce ManagementUse Case Documentation FamiliarityRegulated Industry Exposure

About the role

Key responsibilities & impact
  • Drive post-signature use case ideation with client business owners under existing enterprise agreements
  • Identify, structure, sequence, and connect new use cases to the client's broader customer experience
  • Own client use case intake, including maintaining intake templates and project specification guides
  • Schedule discovery sessions against client go-live dates and internal governance cycles
  • Coordinate with client-side PMO or strategic projects functions where applicable
  • Support delivery handoff by transferring scope, rationale, and design intent to Implementation, Production, UX, and Client Success
  • Provide continuity for design-intent questions during build
  • Submit and track product and feature requests tied to signed agreements
  • Report request timelines to clients and follow up with Product and Engineering
  • Maintain accurate use case inventories, statuses, attachments, and Salesforce records
  • Partner with Solutions Consultants and Directors assigned to enterprise accounts
  • Escalate business-case, pricing, or scope decisions

Requirements

What you’ll need
  • Bachelor's degree and/or 1 to 3 years of experience in solutions consulting, implementation, client success, cross-functional project coordination, or a related client-facing or technical-delivery role, ideally in B2B SaaS
  • Experience with or exposure to healthcare, insurance, education, or another highly regulated industry is a plus; demonstrated ability to ramp quickly in a regulated market considered equally
  • Strong organizational discipline and ability to track multiple concurrent workstreams against different timelines without losing detail
  • Comfort building and refining structured intake templates or processes and iterating them based on stakeholder feedback
  • Working familiarity with use-case or requirements documentation (e.g., PSGs, BRDs) is a plus; willingness to learn Drips' documentation standards required
  • Familiarity with data integration concepts and ability to translate and communicate technical requirements to IT and business stakeholders, including APIs and flat-file/SFTP exchange
  • Strong Salesforce discipline and comfort maintaining accurate use case and case records
  • Clear written and verbal communication skills
  • Comfort operating without formal authority and judgment to know when to escalate
  • Cover letter required with resume, including two or more relevant Key Responsibilities, the Drips core value embodied most, and salary requirements or range; under 250 words

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Use Case IdeationProject Specification GuidesRequirements DocumentationData Integration ConceptsAPIsFlat-File/SFTP ExchangeOrganizational DisciplineClient SuccessImplementation ExperienceB2B SaaS Experience
Soft Skills
Clear Communication SkillsJudgment for EscalationDetail OrientationStakeholder Feedback IterationComfort Operating Without Formal Authority
Tools & Technologies
Salesforce
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
HealthcareInsuranceEducationRegulated IndustryCross-Functional Coordination