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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering technical support and troubleshooting within healthcare environments, particularly with patient monitoring systems and IT infrastructure. Proficient in system configuration, documentation, and collaboration with clinical and technical teams to enhance service delivery.
Highest-signal resume keywords
Technical Support DeliveryPatient Monitoring SystemsIT Infrastructure SolutionsComputer Networking CertificationField-Based Healthcare Experience
About the role
Key responsibilities & impact- Deliver onsite and remote technical support for customer issues
- Diagnose and resolve system, network, and application issues
- Install, configure, integrate, and test patient monitoring and IT infrastructure solutions
- Apply knowledge of customer environments and requirements to optimize system implementation and performance
- Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
- Analyze root causes and implement sustainable solutions to improve system stability
- Maintain documentation of system configurations, troubleshooting activities, and support procedures
- Follow configuration management and version control practices
- Collaborate with senior engineers, clinical partners, sales, and service teams
- Build technical expertise and contribute to knowledge-sharing and service improvement initiatives
- Cover areas of Iowa and Minnesota in a field-based role
Requirements
What you’ll need- 2.5+ years of professional working experience in IT services or related technical environments
- Experience in a field or hospital-based healthcare environment preferred
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
- Foundational understanding of IT systems, networking concepts, and technical troubleshooting
- Computer networking certification preferred, such as CompTIA Network+, CCNA, or equivalent/higher-level certification
- Associate degree in computer science, biomedical, engineering, or related field, or equivalent combination of education and listed experience
- Ability to travel for business; approximately 75% travel across the specified geography
- Ability to work in office/home office and/or remote settings and hospital/healthcare environments
- Ability to adhere to vendor credentialing requirements
- Ability to work flexible hours, including non-standard hours, overtime, weekends, and on-call rotations
- Ability to wear required personal protective equipment
- US work authorization required; candidates requiring current or future visa sponsorship will not be considered
- Must reside in or within commuting distance to Iowa and Minnesota
- Ability to travel by car, air, and/or train, with occasional overnight stays
Benefits
Comp & perks- Overtime eligibility
- Field service incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Annual incentive plan may be offered
- Sales commission may be offered
- Long-term incentives may be offered
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System DiagnosisNetwork TroubleshootingApplication SupportConfiguration ManagementRoot Cause AnalysisTechnical DocumentationSystem IntegrationPerformance OptimizationTest Equipment UsageDiagnostic Methodologies
Soft Skills
CollaborationKnowledge SharingProblem SolvingAdaptabilityCommunication
Certifications & Qualifications
CompTIA Network+CCNA
Industry Keywords
Healthcare EnvironmentPatient MonitoringTelemetry UnitsVentilatorsDefibrillatorsConfiguration ManagementVersion ControlVendor CredentialingTravel RequirementsPersonal Protective Equipment