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Senior Project Manager
DSV - Global Transport and LogisticsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the complete implementation lifecycle, including governance, scope management, and operational readiness across multiple countries. Proficient in leading complex customer implementations and ensuring alignment with organizational goals and KPIs.
Highest-signal resume keywords
Implementation Lifecycle ManagementCross-Functional LeadershipOperational Readiness CoordinationProject Planning and ExecutionStakeholder Management
About the role
Key responsibilities & impact- Own the complete implementation lifecycle from initiation, scope confirmation and planning through build, testing, go-live, stabilization and handover
- Establish governance, workstreams, roles, milestones, critical path, decision forums, reporting cadence and acceptance criteria
- Maintain integrated implementation plans with ownership, deadlines and dependencies across countries and functions
- Confirm country coverage, products, operational flows, service requirements, volumes, assumptions, exclusions and deliverables
- Manage scope baselines, change control and the impacts of changes on timeline, resources, systems, cost, operational risk and customer commitments
- Coordinate customer and operational master data collection, validation, approval and system setup
- Coordinate rate-card and tariff setup based on approved commercial inputs
- Define system access, configuration, interface, EDI/API, testing and user-acceptance requirements with IT and operations
- Track defects and data-quality issues to closure or formal risk acceptance before go-live
- Assess and coordinate organisational, staffing, transport capacity, subcontractor, equipment, facility, process, system and business-continuity readiness
- Maintain country-by-country readiness plans and coordinate resource planning
- Coordinate SOPs, work instructions, escalation procedures, training materials, trainers, schedules and completion evidence
- Drive change communication across impacted functions and countries
- Maintain risk, issue, action, decision and dependency logs; lead problem solving and escalate threats and delayed decisions
- Provide transparent reporting on progress, readiness, decisions, risks and recovery actions
- Lead go-live readiness reviews and recommend go/no-go decisions
- Coordinate cutover and hypercare, including issue triage, prioritisation, communication and closure
- Monitor service, process, system and data performance against implementation KPIs
- Complete formal handover to receiving operations and account governance teams
- Conduct lessons-learned reviews and improve regional implementation standards and templates
- Lead selected regional projects across multiple regional functions and country teams, ensuring country-level execution and consideration of local operational, regulatory and resource constraints
Requirements
What you’ll need- Bachelor's degree in logistics, supply chain management, operations management, engineering, business management, IT or an equivalent discipline
- Minimum 8 years of relevant experience in logistics, transport, operations, implementation, project management or key-account operations, including regional or multi-country experience
- Strong knowledge of end-to-end Road transport, including domestic, cross-border and multi-country execution
- Proven experience leading complex customer implementations from initiation through stabilization and handover
- Proven ability to lead cross-functional and cross-country initiatives in a matrix organisation without direct authority
- Practical expertise in implementation governance, scope management, master data, rate-card and system setup, operational readiness, SOPs, training, cutover and hypercare
- Working knowledge of TMS, data interfaces and KPI reporting
- Strong project planning, analytical, problem-solving, facilitation and stakeholder-management capability
- Fluent professional English and willingness to travel across APAC based on project requirements
- Results-driven, structured and highly accountable, with strong execution and follow-through
- Hands-on and detail-oriented while maintaining an end-to-end regional perspective
- Calm and decisive under pressure, with the ability to manage ambiguity, changing priorities and demanding stakeholders
- Excellent influencing, negotiation, conflict-resolution and senior-level communication skills
- Clear, concise and transparent in reporting risks, gaps and decisions required
- Collaborative leadership style and ability to build trust across cultures, countries and functions
- Proactive and comfortable challenging incomplete deliverables while remaining solution-oriented
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Logistics ManagementSupply Chain ManagementProject ManagementScope ManagementMaster Data ManagementRate-Card SetupSystem SetupKPI ReportingChange ControlProblem Solving
Soft Skills
Influencing SkillsNegotiation SkillsConflict ResolutionCommunication SkillsCollaborative Leadership
Tools & Technologies
TMSEDIAPI
Industry Keywords
End-to-End Road TransportCross-Border ExecutionMulti-Country ExperienceOperational Risk ManagementTraining Materials Development