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Posted: 10/15/2026Patient Service Coordinator II – Campus Life
Emory UniversityCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, insurance billing processes, and front office operations while maintaining high-level customer service and effective communication skills. Proficient in problem-solving and independent decision-making to enhance patient satisfaction and operational efficiency.
Highest-signal resume keywords
Patient SchedulingInsurance Billing ProcessesCustomer Service SkillsInterpersonal CommunicationKnowledge of Medicare and Medicaid
About the role
Key responsibilities & impact- Follow approved standard operating procedures for appointment arrivals, confirmation and updating of patient demographics, registration, and insurance information
- Schedule appointments and enter referrals
- Provide information about insurance billing processes
- Collect payments
- Assist the Patient Services Supervisor with rescheduling appointments from bump lists and wait lists
- Assist with clinical appointment scheduling templates and staffing coverage
- Support front office workflow and Student Health Services general and business operations
- Participate in patient satisfaction initiatives and departmental surveys
- Contribute to SOP implementation, training manuals, outreach programs, and communications
- Assist supervisors and management with resolving patient concerns and analyzing issues to identify trends and frequency
- Maintain working relationships with other departments to support communication, problem-solving, patient care, and follow-up
- Assist with maintaining necessary and updated forms and supplies for front office and revenue cycle operations
- Perform other related duties as required
Requirements
What you’ll need- A high school diploma or equivalent
- Four years of healthcare, customer services or related job experience
- Working knowledge of computers and various applications
- High-level customer service skills
- Excellent interpersonal and communication skills
- High degree of independent decision-making
- Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred
- Experience as a Patient Service Coordinator I is preferred
- Related certifications are preferred
Benefits
Comp & perks- Remote work from home day options may be granted at department discretion
- Equal opportunity employment
- Reasonable accommodations for qualified individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingPatient RegistrationInsurance Information ManagementPayment CollectionData Entry
Soft Skills
High-Level Customer ServiceExcellent CommunicationIndependent Decision-MakingProblem-SolvingInterpersonal Skills
Tools & Technologies
Computer ApplicationsSOP ImplementationClinical Appointment Scheduling Templates
Certifications & Qualifications
Related Certifications Preferred
Industry Keywords
HealthcarePatient ServicesRevenue Cycle OperationsMedicareMedicaid