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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HaloPSA administration and implementation, focusing on process improvement, automation, and team training. Proficient in Azure and Microsoft 365 administration, with strong skills in PowerShell scripting and SQL for operational analytics.
Highest-signal resume keywords
HaloPSA AdministrationAzure AdministrationPowerShell ScriptingPlatform Migration ExperienceITIL Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the subject matter expert for HaloPSA, guiding the team through complex platform administration and strategic improvements
- Lead the HaloPSA implementation from migration through go-live, working closely with leadership to ensure a smooth transition from ConnectWise
- Design dashboards, reporting, and operational metrics that improve visibility, compliance, and business value
- Develop standard work and documentation that reduces tribal knowledge and enables the entire NOC team to support HaloPSA consistently
- Identify and implement automation and process improvements across HaloPSA and integrated platforms to reduce operational friction
- Take escalations and solve complex platform-related issues spanning multiple teams
- Collaborate with Development, Automation, and all value streams to continuously improve platform workflows and organizational efficiency
- Own platform administration, process improvement, automation, and team training for HaloPSA after implementation
Requirements
What you’ll need- 5+ years of experience in systems engineering, platform administration, or infrastructure operations in an MSP or technical services environment
- Hands-on experience administering a PSA or ticketing platform (ConnectWise, HaloPSA, Autotask, or similar), including workflows, automation rules, and reporting
- Azure and Microsoft 365 administration experience, including enterprise applications, identity integrations, and partner delegated access
- Strong PowerShell or similar scripting experience, used routinely to automate platform operations and reporting
- Working knowledge of SQL for reporting and operational analytics
- Demonstrated ability to develop operational standards, processes, and documentation
- Strong troubleshooting and systems engineering skills with a process-oriented mindset
- Hands-on HaloPSA administration and configuration
- API and integration experience connecting RMM, documentation, accounting, and email tool
- Asset and configuration management experience (CMDB, asset lifecycle)
- HaloPSA certification or ITIL certification
- Experience leading platform migrations or go-live implementations
- Background reducing organizational dependency on tribal knowledge through repeatable processes and training programs
Benefits
Comp & perks- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Development support and programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems EngineeringPlatform AdministrationOperational Standards DevelopmentSQL ReportingAutomation ImplementationTroubleshooting SkillsAPI IntegrationAsset ManagementDocumentation DevelopmentWorkflow Automation
Soft Skills
CollaborationProblem-SolvingProcess-Oriented MindsetTeam TrainingLeadership
Tools & Technologies
HaloPSAConnectWiseAutotaskMicrosoft 365RMM ToolsEmail ToolsCMDB
Certifications & Qualifications
HaloPSA CertificationITIL Certification
Industry Keywords
Managed Service ProviderTechnical ServicesOperational MetricsComplianceBusiness Value