Epicor

Marketing Operations

• Develop the marketing technology, operations and analytics vision, strategy, systems and analytics that enables intelligent decisions and accelerates growth
• Lead marketing operations, including marketing technology stack strategy, roadmap, administration, lead routing, scoring, segmentation, targeting, campaign tracking and attribution
• Manage marketing database contact, quality, data compliance (GDPR) and accuracy
• Partner with field marketing to develop omni-channel campaign strategy and plans
• Maintain data quality and accuracy across Marketing systems
• Drive marketing performance measurement and actionable insights with executive-level reporting
• Monitor, analyze and report on marketing contribution to pipeline, program ROI, funnel efficiency, TAM penetration and goal achievement
• Partner with marketing leaders on long-term planning, strategy and infrastructure
• Lead, mentor and develop a global marketing technology, operations and analytics team

Senior Director, Marketing Operations

Product Manager

• Shape retail product direction, roadmap priorities, backlog decisions, pricing, strategy, and commercialization
• Drive the growth and evolution of Propello by evaluating market opportunities, product-market fit, customer needs, and expansion areas
• Evaluate and prioritize feature requests based on retail business needs, Sales demand, customer value, market opportunity, and business impact
• Collaborate with Sales and Sales Engineering to identify product fit and gaps
• Translate market needs into actionable requirements for Product Owner, analyst, and Development teams
• Support evaluation of Eagle customers transitioning to Propello, including customer requirements, migration challenges, and product gaps
• Build understanding of Epicor retail applications and communicate how product capabilities solve customer and business challenges
• Provide product direction and influence across retail product pods and Product Owner teams
• Share market insight and support informed prioritization decisions

Senior Product Manager – Retail

Software Engineer

• Implement technical specifications
• Write, review, and debug code
• Follow coding standards
• Provide input on internal training materials
• Work with Product QA to review and fix test errors

Product Developer, Associate

Sales

• Develop and execute strategic account plans for assigned private equity firms using portfolio mapping, install-base analysis, vertical and buy-and-build priorities, whitespace identification, and relationship-development strategies
• Build executive-level relationships across the private equity ecosystem and position Epicor as a strategic technology partner
• Translate sponsor value-creation priorities into differentiated narratives for PE sponsors and portfolio-company economic buyers
• Identify acquisition, carve-out, divestiture, platform-consolidation, modernization, and cloud-transition events that create opportunities for Epicor solutions
• Own the full sales lifecycle for designated private equity carve-out opportunities, from prospecting through negotiation, forecasting, and close
• Serve as a strategic sales overlay for non-carve-out portfolio opportunities
• Build referral and influence networks with technology-diligence advisors, value-creation partners, systems integrators, and ecosystem participants
• Orchestrate cross-functional resources across Sales, Solutions, Channel, Marketing, Customer Success, Finance, Legal, and Services
• Develop portfolio-wide commercial approaches, preferred-vendor or master-service-agreement frameworks, standardized statements of work, implementation models, and repeatable sales plays
• Maintain disciplined CRM management and forecast accuracy while measuring PE-sourced and PE-influenced pipeline separately
• Share portfolio intelligence, competitive trends, benchmark insights, and results across the Revenue organization
• Establish and manage leading and outcome measures for the private equity sales motion

Senior Principal Private Equity Sales

Procurement

• Provide operational support for order processing or licensing activities
• Enter data in CRM and ERP systems
• Uphold company policies and procedures related to the quote-to-order workflow
• Manage issue intake for internal and external requests related to quoting, order management, and licensing
• Operate license order fulfillment processes using different licensing tools and predefined procedures
• Handle quoting, order management, and licensing issues in a service management system
• Follow policies, processes, and procedures for assigned responsibilities
• Assist with issues and collaborate across peer organizations
• Review signed contracts and manage countersignatures using DocuSign

Quote to Cash Coordinator – Contract Management

Account Manager

• Sell Epicor's Acadia connected worker product to prospects and customers in a specific territory
• Manage the sales process through forecasting, account resource allocation, account strategy, and planning
• Develop, present, and sell sales propositions
• Negotiate pricing and contractual agreements to close sales
• Manage a territory based on industry and customer revenue
• Qualify opportunities and maximize leads
• Plan and implement sales campaigns
• Coordinate with solution sales and professional services teams
• Participate in marketing events and provide ideas
• Understand prospects' and customers' business requirements
• Provide accurate and timely sales forecasts
• Manage the short- and medium-term pipeline
• Maintain third-party relationships
• Update and maintain the CRM database and complete weekly, monthly, and quarterly reporting for the assigned territory
• Travel 30–40% to support sales efforts

Territory Manager

• Serve as the FP&A subject-matter expert for customer and prospect opportunities
• Partner with Customer Account Managers to identify expansion opportunities
• Partner with Territory Managers to position FP&A within new ERP opportunities
• Conduct discovery and translate finance and business requirements into solution strategies
• Lead demonstrations, workshops, executive presentations, business cases, and ROI discussions
• Provide FP&A sales enablement, coaching, messaging, and tools
• Coordinate with solution consultants, professional services, product management, customer success, partners, and other stakeholders
• Manage opportunity plans, forecasts, stakeholder maps, competitive intelligence, and CRM updates
• Support commercial negotiations
• Contribute to marketing events, webinars, and internal training

Territory Manager, FP&A

Network Engineer

• Support implementation, administration, and ongoing operation of Epicor’s global cloud and enterprise networking infrastructure
• Maintain reliability, availability, performance, and security of network services supporting production SaaS environments
• Configure, monitor, and troubleshoot LAN/WAN environments, Palo Alto Networks firewalls, VPNs, load balancers, WAN optimization technologies, DNS, and other core network services
• Develop and enhance network automation solutions using Infrastructure as Code and configuration management tools
• Participate in infrastructure deployments, migrations, upgrades, technology refresh initiatives, and projects affecting global network environments
• Monitor network health, analyze performance trends, and recommend improvements to capacity, resilience, scalability, and operational efficiency
• Provide Tier 2 operational support, incident response, root cause analysis, and timely problem resolution
• Participate in an on-call rotation supporting production environments
• Maintain network documentation, operational procedures, infrastructure standards, and configuration records
• Collaborate with cloud, infrastructure, security, application, and vendor teams
• Improve network provisioning, configuration management, and operational workflows through automation, standardization, documentation, and process improvement

Cloud Network Administrator

General

• Confer with customers via phone, email, or chat to identify technical or system issues
• Troubleshoot, repair, test, document, and escalate solutions as necessary
• Resolve client-server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices
• Handle complex cases where standard procedures may not apply
• Stay current with software updates and changes
• Assist with system setup, configuration, and programming or integration tools for customization and product integration
• Collaborate with customer experience and sales departments
• Mentor team members and share best practices
• Contribute to the department knowledge base and FAQs

Technical Application Specialist

Administration

• Maintain and optimize infrastructure focused on identity management, Microsoft 365 administration, virtualization, and security
• Administer identity and access management systems, including Entra Active Directory, MFA, and SSO
• Manage Microsoft 365 services, including Teams, OneDrive, and Office suite, and configure OAuth workflows
• Support VMware and Hyper-V virtualization platforms
• Respond to infrastructure incidents and critical outage calls through a 24x7 on-call rotation
• Collaborate with cross-functional teams across Austin, Irvine, and remote locations
• Contribute to SOX, security, compliance, and audit reporting
• Document processes, design procedures, and support procedures
• Serve as a subject matter expert for VMware and Microsoft Windows administration
• Work service desk tickets and use scripting to automate tasks
• Partner with vendors and teams to architect and implement solutions
• Lead and participate in process improvement, solution implementation, and project leadership

Senior Server Administrator

Human Resources

• Maintain accurate employee data, employee files, active and terminated records, and HR documentation
• Support Workday Recruiting maintenance, including requisitions, job postings, candidate records, application statuses, interview stages, offer details, approvals, and business process transactions
• Coordinate requisition and offer review processes and troubleshoot workflow, approval, notification, candidate status, and data issues
• Escalate complex system issues to Workday support or the appropriate internal team
• Create offer, promotion, transfer, and internal change letters
• Partner with Recruiting and HR to manage onboarding for new hires, temporary workers, and internal transfers
• Process and monitor background checks, including the US adverse action process, and ensure I-9 documentation is completed
• Manage termination processes, including Workday transactions, exit materials, benefits and payroll notifications, and severance and COBRA commencement
• Manage temporary worker processes, including extensions, terminations, communications, and payrolling vendor coordination
• Monitor the HR Shared Services mailbox and respond to employee, candidate, hiring manager, background check, Workday, and process-related questions
• Own HR and recruiting reports, data analysis, process documentation, Workday testing, issue resolution, and continuous improvement initiatives

Senior HR Specialist

• Attain monthly, quarterly, and annual sales quotas
• Create weekly pipeline goals
• Facilitate product demonstrations with the Sales Solutions team
• Introduce new product offerings and functionalities to customers
• Explain complex business issues and how technology addresses them
• Build long-term relationships with customer leadership teams
• Develop reference ability within the installed customer base
• Partner with Epicor teams to sell solutions
• Conduct account and territory planning
• Generate leads through social selling and personal networks
• Follow up on company-generated leads and marketing campaigns
• Travel as needed to support sales efforts