Temp – Onboarding and Operations Coordinator
EXL
Posted: 10/21/2026
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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative coordination and onboarding capabilities, with proficiency in managing multiple tasks, preparing operational reports, and collaborating effectively with various stakeholders. Exhibits attention to detail and problem-solving skills in a fast-paced environment while maintaining confidentiality and professionalism.
Highest-signal resume keywords
Onboarding CoordinationAdministrative SupportMicrosoft Excel ProficiencyReport PreparationHealthcare Operations Familiarity
About the role
Key responsibilities & impact- Coordinate onboarding activities for new hires, including equipment readiness, system access, security requirements, welcome communications, first-day preparation, and follow-up throughout training
- Submit, monitor, and follow up on security tickets, access requests, equipment issues, and system readiness items
- Escalate delays or barriers to the appropriate manager or support team
- Schedule onboarding meetings, manager check-ins, training touchpoints, and other meetings supporting new-hire readiness
- Notify training partners of start dates, onboarding status, access readiness, and issues affecting training participation
- Maintain trackers for onboarding tasks, access needs, equipment issues, security tickets, meeting coordination, and follow-up items
- Prepare, update, and distribute productivity reports, inventory reports, workload updates, volume summaries, completion status, aging items, and other operational metrics
- Partner with managers, training teams, technology support, security teams, and other internal partners to resolve onboarding, access, and readiness issues
- Document common onboarding steps, recurring access issues, and process-improvement opportunities
- Perform related administrative duties supporting audit managers and Payment Integrity Quality operations
Requirements
What you’ll need- High school diploma or equivalent required
- Associate degree or bachelor’s degree in business, healthcare administration, health information management, or a related field preferred
- 1–3 years of experience in administrative coordination, operations support, onboarding coordination, healthcare operations, audit support, or a related role preferred
- Experience supporting managers, teams, or new employees in a fast-paced environment preferred
- Familiarity with healthcare, Payment Integrity, claims review, coding, clinical audit, or quality operations preferred but not required
- Experience submitting or tracking help desk tickets, access requests, security requests, or onboarding tasks preferred
- Proficiency with Microsoft Outlook, Excel, Teams, and other standard business tools required
- Experience sending professional business communications, scheduling meetings, maintaining trackers, or coordinating onboarding activities preferred
- Experience preparing productivity reports, inventory reports, status trackers, or operational summaries preferred
- Ability to track multiple onboarding, access, reporting, and inventory items simultaneously
- Excellent follow-up skills and ability to complete or appropriately escalate open items
- Clear and professional written and verbal communication skills
- Ability to work effectively with managers, new employees, technology support, security teams, and other internal partners
- Strong attention to detail and commitment to accuracy
- Comfort working with productivity, inventory, and status data to prepare daily reports and manager updates
- Ability to work in a fast-paced environment, pivot quickly as priorities change, and troubleshoot onboarding issues
- Professional, service-oriented approach
- Ability to maintain confidentiality and handle employee information appropriately
- Problem-solving ability and willingness to escalate issues when needed
- Reliable, responsive, and accountable
Benefits
Comp & perks- Benefits information provided at https://www.exlservice.com/us-careers-and-benefits
- Fast-paced and innovative work environment
- Opportunity to work closely with experienced healthcare, quality, and audit professionals
- Exposure to healthcare Payment Integrity business, healthcare audit operations, onboarding coordination, manager support, and operational systems and processes
- Opportunities to build teamwork, communication, organization, and time-management skills
- Growth and development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding CoordinationAdministrative CoordinationHelp Desk Ticket TrackingReport PreparationData Management
Soft Skills
Excellent Follow-Up SkillsClear Communication SkillsAttention to DetailProblem-Solving AbilityService-Oriented Approach
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft Teams
Industry Keywords
Healthcare OperationsPayment IntegrityClaims ReviewClinical AuditQuality Operations