Fifth Third Bank

Banker

• Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
• Use consultative sales and Financial Needs Assessment to identify customer financial needs
• Recommend Retail consumer and small business products and services
• Use CAMP and approved marketing tools to contact customers and set financial-review appointments
• Cross-sell to existing customers and conduct outside sales activities
• Build relationships with Mortgage, Small Business, Commercial, and Investment partners and refer customers
• Meet customer-experience and production goals and support revenue growth
• Guide CSRs on sales and referral processes
• Answer customer questions, resolve customer issues, and maintain confidentiality
• Open and service Retail products while following policies and ethical standards
• Participate in consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Follow procedures to mitigate fraud and other risks

Personal Banker

Account Manager

• Acquire, grow and retain bank customers, focusing on Preferred Program customers and mass affluent prospects
• Proactively contact and service customers regarding bank products
• Conduct needs-based assessments of prospective and existing clients
• Engage internal partners to fulfill clients' financial needs
• Use the Retail Consultative Sales process and prescribed tools
• Partner with financial center teams to generate referrals and provide needs-based solutions
• Build trusted-advisor relationships and retain and grow current and next-generation wealth
• Execute retail strategies and tactics to increase Preferred Program households
• Simplify and communicate complex financial concepts
• Participate in financial center huddles and meetings and support sales and motivational activities
• Guide Financial Center teams in referral and sales processes, especially for Preferred customers
• Maintain knowledge of the bank's products and services
• Meet or exceed investment sales and referral goals in partnership with the Investment Executive
• Contact customers and prospects through financial center interactions, telemarketing, seminars and community events
• Monitor business and economic conditions to anticipate customer needs and provide new financial solutions

Relationship Manager

Financial Planning and Analysis

• Accountable for production, coaching, training, and development of licensed retail bankers
• Handle a large book of clients with complex financial profiles
• Sell the full range of securities products and achieve targeted securities fee-income goals
• Design and customize coaching sessions on investment strategies and product solutions
• Conduct solo and joint appointments with bankers
• Identify potential clients and provide solutions aligned with client needs and financial goals
• Maintain strong relationships and credibility with internal and external clients
• Achieve sales goals while serving clients’ best interests
• Conduct individual and group coaching sessions
• Review existing accounts and close sales individually and jointly with licensed bankers
• Handle daily client needs and problems; prioritize and delegate tasks
• Follow up after appointments to maintain relationships and develop referrals
• Manage sales planning for self and team
• Maintain comprehensive knowledge of financial products through self-study, periodicals, and coursework
• Prepare internal sales-tracking reports
• Coordinate daily with the team to complete accountabilities accurately
• Conduct internal and external seminars focused on business development and growth
• Introduce other Fifth Third Bank services, including loans, estate planning, and deposits
• Coach and mentor licensed bank employees
• Equip licensed bankers with tools and skills for success
• Guide team progress toward established goals and recognize goal achievement
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite

Investment Executive, Financial Advisor

• Acquire, grow, and retain bank customers, focusing on Preferred Program customers and mass affluent prospects
• Proactively contact and service customers regarding bank products
• Conduct needs-based assessments of prospective and existing clients
• Engage internal partners to fulfill client financial needs and increase referral opportunities
• Use and promote the Retail Consultative Sales process and prescribed tools
• Retain and grow current and next-generation wealth
• Execute retail strategies and tactics to increase Preferred Program households and fulfill customer needs
• Build trusted-advisor relationships through consultative sales and service
• Simplify and communicate complex financial concepts
• Participate in financial center huddles and meetings and guide the team in the referral and sales process
• Maintain knowledge of the bank's complete product and service line
• Meet or exceed investment sales and referral goals in partnership with the Investment Executive
• Contact customers and prospects through financial center interactions, telemarketing, seminars, and community events
• Monitor business and economic activity to anticipate customer needs and provide proactive solutions
• Identify, assess, manage, monitor, and report risks within the Bank's risk appetite

Analyst

• Partner with Portfolio Managers in credit and underwriting, performing analytical tasks
• Identify and draft documentation using critical thinking
• Complete indicative credit information in banking systems accurately
• Prepare risk-rating scorecards and tickler event analyses, determining actions with Portfolio Managers
• Develop risk models and advise Portfolio Managers of obstacles affecting client expectations
• Identify required monitoring analysis activities
• Verify covenants and define tickler updates
• Monitor covenant completion and track past-due or non-compliant covenants
• Assess covenant compliance reporting and identify issues
• Review covenant compliance certificates and determine actions
• Update financial covenants and calculations
• Run Probability of Default models with oversight
• Evaluate completed spreads and determine necessary edits with the CCU team
• Recommend preliminary portfolio management actions using Credit Service reporting and RADAR
• Prepare ALSR reports with oversight
• Run risk and projection models
• Complete underwriting processes with limited oversight
• Create and complete CAMs accurately
• Review and rewrite renewals for deals of limited complexity
• Perform portfolio analysis and develop Portfolio Reviews for client meetings
• Support Portfolio Managers and special projects
• Resolve deficiencies and escalate questions or disputes as necessary
• May assist with training new employees
• May work on special projects assigned by management

Credit Analyst – Healthcare, G&I

• Build and maintain long-term relationships with key institutional clients as a primary advisor on fixed income strategies
• Identify and pursue new business opportunities to expand market share and achieve revenue goals
• Deliver tailored market updates, trade ideas, and strategic recommendations to senior-level decision-makers
• Lead regional sales initiatives and campaigns to drive profitability and client engagement
• Collaborate with senior leadership to set annual objectives and monitor performance targets
• Represent the organization at industry conferences, trade shows, and client forums
• Apply advanced knowledge of economics, fixed income markets, and capital markets to inform client strategies
• Provide market feedback to traders and underwriters to optimize product offerings and pricing strategies
• Stay current on new products, industry trends, and regulatory developments
• Oversee the structuring and execution of complex fixed income transactions, ensuring accuracy and compliance
• Maintain CRM systems such as IRIS and FI Client Portal for client data integrity and sales reporting
• Develop working relationships with back-office teams for operational support
• Provide feedback to team members and mentor Associates and Analysts
• Build a talent pipeline for succession planning
• Recognize and reward employees for outstanding performance
• Perform additional tasks as assigned

Fixed Income Sales – Financial Institutions Group

• Develop profitable new "lead left" client relationships through centers of influence, existing clients, and referral sources
• Develop and implement business plans to achieve financial and qualitative goals
• Collaborate with internal Fifth Third partners to deepen existing relationships and acquire prospective relationships
• Attend community and industry forums, conferences, and meetings to expand networks and referral sources
• Analyze, evaluate, and develop tailored relationship strategies with Treasury Management, Capital Markets, and Wealth Management partners
• Manage customer relationships to maximize bank opportunities while considering risk and customer needs
• Meet regularly with customers to strengthen trusted-advisor relationships and address business needs
• Use consultative selling skills, commercial playbook principles, and call reporting plans
• Use the Bank's CRM system for activity tracking, call reports, and pipeline management
• Analyze financial information to determine appropriate credit requests
• Monitor customer financial performance, condition, industry trends, credit exposure, and pricing
• Partner with Portfolio Managers and Credit Officers on credit requests and follow Portfolio Management guidelines
• Provide guidance to Commercial Relationship Managers I and II
• Solicit participation in public debt issuance for clients
• Participate actively in community activities
• Identify, assess, manage, monitor, and report risks in accordance with the Bank's risk appetite

Emerging Middle Market Relationship Manager III

Manager

• Manage an ABL portfolio through management of a Portfolio Manager team
• Manage up to 7 Portfolio Managers, each managing 13 or 14 accounts
• Advise, review and assist Portfolio Managers in managing clients
• Develop and execute strategies for problem clients
• Implement measurable goals and conduct periodic performance reviews
• Review credit write-ups, risk ratings, field exam responses and problem loan reports
• Provide initial approval of credit requests before submission to the Head of ABL and Bank's Credit Approval Department
• Advise on pricing strategies, covenants, waivers, amendments, forbearances and overall credit structure
• Assist senior bank management and the Head of ABL with special requests
• Analyze trend cards, credit write-ups and watch asset reports to identify negative trends
• Review, approve and present watch assets to the bank's risk team
• Develop and maintain internal relationships and serve as a senior point of contact for customer relationships
• Offer legal strategies and understand legal ramifications of credit decisions and loan relationships
• Manage and train Portfolio Managers, develop new talent and support ongoing employee development

Group Manager, ABL Portfolio Management

• Complete a 4–8 week onboarding and education program with rotations in Operations and Sales & Service
• Demonstrate required skills through certification at the conclusion of the program
• Promote deposits, loans, fee-based services, and customer retention
• Sell banking products and services based on customer needs
• Use the consultative sales process and Financial Needs Assessment to build customer profiles
• Maintain knowledge of Retail consumer and small business products and recommend solutions
• Use CAMP and approved marketing tools to contact customers and set financial review appointments
• Cross-sell to existing customers and participate in outside sales activities
• Build relationships with Mortgage, Small Business, Commercial, and Investment partners and refer customers appropriately
• Meet customer experience and individual/team production goals
• Provide guidance to CSRs on sales and referrals
• Resolve customer questions and issues while maintaining confidentiality
• Open and service Retail products according to policies and procedures
• Participate in consumer loan and bankcard processing from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Monitor Retail procedures intended to mitigate fraud and risk
• Follow the Bancorp Code of Business Conduct and Ethics

Personal Banker Associate II

• Develop and manage relationships with builders to build referral partners and loan volume for Mortgage Sales Teams
• Coordinate prospect and client lists, calling efforts, business management and operating rhythms with Mortgage Sales Teams
• Liaise with operations, product, risk and learning to grow construction perm, renovation and condo utilization and market share
• Oversee loan officer product training and market intelligence
• Serve as subject matter expert for Construction Perm and Reno
• Develop and implement sales strategies to increase mortgage origination through realtor and builder partnerships
• Manage realtor and builder relationships with Mortgage Sales Teams
• Prospect independently using referral sources, existing clients and centers of influence
• Coordinate calling efforts and conduct joint calls with Mortgage Sales Teams
• Work with Home Builder Commercial Real Estate Group to leverage relationships and achieve Preferred Partner status
• Manage ongoing relationships and proactive routines to measure results and maintain partnerships
• Attend community and industry forums, conferences and meetings
• Monitor partnership performance and determine necessary adjustments
• Identify, assess, manage, monitor and report risks while following bank policies and procedures

Personal Banker

Relationship Manager

Investment Executive, Financial Advisor

Relationship Manager

Credit Analyst – Healthcare, G&I

Fixed Income Sales – Financial Institutions Group

Emerging Middle Market Relationship Manager III

Group Manager, ABL Portfolio Management

Personal Banker Associate II

Regional Builder Manager